Bengaluru, 560022,
India
The Akshaya Patra Foundation Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Akshaya Patra Foundation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7726 The Akshaya Patra Foundation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Akshaya Patra Foundation has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2013, PeopleWork Geo Attendance for Time and Attendance in 2019, My Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Akshaya Patra Foundation is running and its propensity to invest more and deepen its relationship with Microsoft , PeopleWorks , My Live Chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Akshaya Patra Foundation revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Akshaya Patra Foundation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013 The Akshaya Patra Foundation implemented Microsoft Dynamics AX as its ERP Financial system. Microsoft Dynamics AX runs on central servers in Bengaluru and provides the operational backbone for production planning, procurement, daily production requirement, production orders, supply chain and finance across the organisation.
The ERP Financial implementation covers end to end modules from procurement through production and supply chain, including school enrolments, complete financial transactions and costing. The deployment drives MIS reporting and production planning workflows, and the ERP is used to generate daily operational reports that support production order execution and inventory costing.
Infrastructure is centralized on virtual servers hosted on VMware to provide high availability and redundancy, with organisation wide MPLS connectivity between the data centre, head office and 24 kitchen locations across India. The foundation uses Microsoft 365 cloud for email management of more than 1000 mailboxes, a common CRM for donor and customer care, and an intranet implemented with AppPoint BARTSuite for document management, project and operations management. The private cloud IaaS transition is hosted and managed in collaboration with Tata Communications Limited, which operates the foundation's infrastructure.
Governance and operational support are organized around the central ERP and server estate, enabling structured ERP enhancement cycles and streamlined inventory management and production planning processes. Reported outcomes include high availability of data and servers, redundancy across infrastructure, seamless ERP enhancements and improved user experience. The organisation also launched a public mobile app that registered 500 downloads in the first month and enabled donations up to Rs.5 lakhs, and it is developing a Daily Production requirement mobile app for head office use with potential pan India rollout.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PeopleWorks | Legacy | PeopleWork Geo Attendance | Time and Attendance | HCM | n/a | 2019 | 2019 |
In 2019, The Akshaya Patra Foundation implemented PeopleWork Geo Attendance to centralize Time and Attendance for its distributed field workforce. The implementation addressed a nationwide footprint in India, where geo based attendance capture is a common operational need across kitchens and delivery operations supporting a staff base of about 7,726 employees.
The deployment emphasized geo and mobile attendance capabilities consistent with the PeopleWork Geo Attendance offering, including GPS based check in and timestamping from field devices, consolidated attendance records, and mobile time capture workflows for staff who work at multiple sites. Configuration work focused on standardizing attendance rules, shift sign in processes, and exception handling so that field entries could be validated centrally against organizational scheduling and payroll cutoffs.
Operational integration included linking PeopleWork Geo Attendance with the foundations HR and payroll processes, enabling attendance data to feed downstream payroll and personnel workflows. Governance centered on centralized attendance reconciliation, role based validation for site managers, and a staged rollout across kitchen and field locations to align operational processes with the new Time and Attendance controls.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, The Akshaya Patra Foundation deployed My Live Chat on its public website. The Akshaya Patra Foundation implemented My Live Chat, a Chatbots and Conversational AI application, to provide real-time visitor engagement, automated initial responses, and handoff to support agents on web pages used for donations and public inquiries. The deployment is delivered as a web-embedded chat widget visible across the site to capture and respond to donor and stakeholder queries.
Configuration focused on chat widget behavior, scripted automated greetings, routing rules for live agent takeover, and conversation logging to support follow-up workflows. Operational ownership sits with the foundation's digital communications and donor engagement teams, which manage message templates and escalation procedures, while IT maintains the widget embed and access controls. The implementation emphasizes front-line web engagement capabilities of Chatbots and Conversational AI, with no backend system integrations specified in the source.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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