The Container Store
500 Freeport Pkwy #100,
Coppell, 75019, TX,
United States
Coppell, 75019, TX,
United States
1 972-538-6000
Retail
The Container Store Technographics
The Container Store Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Container Store and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4300 The Container Store employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Container Store has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2014, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, MicroStrategy ONE Analytics for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Container Store is running and its propensity to invest more and deepen its relationship with iCIMS , HireClix , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Container Store revenues, which have grown to $848.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Container Store intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Container Store Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, The Container Store implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System. The deployment embedded iCIMS Recruit Applicant Tracking System into the company's careers site, providing candidate facing job listings and application intake on their website. The implementation centralized recruiting intake for corporate HR and store recruiting, consolidating requisitions and applicant records for hiring managers and recruiters.
Configuration focused on standard Applicant Tracking System capabilities, including job posting orchestration, applicant profile management, resume parsing, candidate status workflows, and interview scheduling automation. Operational coverage used the careers site as the primary sourcing and application intake channel, with the ATS managing candidate routing, status updates, and requisition tracking across recruiting functions. Governance work emphasized standardized requisition approvals and candidate workflow steps to align HR and hiring managers around a single source of applicant truth.
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Candidate Relationship Management | HCM |
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2023 | 2023 |
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Employee Self Service | HCM |
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2006 | 2006 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Task Management | HCM |
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2024 | 2024 |
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Task Management | HCM |
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2023 | 2023 |
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Workforce Management | HCM |
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2010 | 2011 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, The Container Store deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website to provide real-time support for online shoppers and customer service inquiries. The implementation used the Chatbots and Conversational AI application to present a web-based chat interface and to initiate live agent sessions tied to e-commerce and service workflows.
Salesforce Chat (formerly Salesforce Live Agent) was configured with conversational session handling, proactive invitation scripts, agent transfer, and chat transcript capture, aligning chat flows to order inquiry and support use cases. Configuration emphasized routing logic and scripted responses to standardize first contact resolution paths for agents.
The deployment integrated the chat widget directly into the company website and routed inbound conversations to customer service agents within existing contact center workflows, supporting online sales and customer service functions across the United States. Governance focused on customer service ownership of routing and escalation rules, transcript retention policies, and agent training for conversational handling.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014, The Container Store implemented MicroStrategy ONE Analytics to deliver an application called "The Score", a CEO-originated concept intended to create complete transparency across store operations. The deployment is classified under Analytics and BI and targeted store managers and retail operations for daily performance oversight and reporting.
The Score consolidated role-based dashboards, interactive drill-downs, and store-level reporting into a single interface. MicroStrategy ONE Analytics was configured to surface performance metrics, inventory monitoring views, payroll visibility, and other retail analytics capabilities so managers could review KPIs, investigate variances, and prioritize actions from the same application.
Governance for the initiative emphasized executive sponsorship tied to transparency, with rollout focused on changing store reporting workflows and managerial decision processes. The implementation transformed store reporting and enabled managers to work more efficiently and productively, improving how store operations, inventory management, and payroll oversight are monitored and acted upon.
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Process Mining | Analytics and BI |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics, Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Archive as a Service (AaaS) | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Security Cameras | Physical Security |
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2012 | 2012 |
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Video Surveillance System | Physical Security |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at The Container Store
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Container Store Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Container Store Technographics
The Container Store is a Retail organization based in United States,
with around 4300 employees and annual revenues of $848.0 million.
The Container Store operates a diverse technology stack with applications such as
iCIMS Recruit Applicant Tracking System, Salesforce Chat (formerly Salesforce Live Agent) and MicroStrategy ONE Analytics,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Analytics and BI.
The Container Store has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as iCIMS, Salesforce and MicroStrategy.
The Container Store recently adopted applications including
UKG Pro Task Management in 2024, HireClix in 2023 and UKG Dimensions Task Management (ex Kronos Workforce Dimensions Task Management) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Container Store’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Container Store’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Container Store technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.