Neighborly
1010 N. University Parks Dr.,
Waco, 76707, TX,
United States
Waco, 76707, TX,
United States
1 800-490-7501
Professional Services
Neighborly Technographics
Neighborly Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Neighborly and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Neighborly employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Neighborly has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2013, Microsoft 365 for Collaboration in 2018, Clarity Call Center for Call Center in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Neighborly is running and its propensity to invest more and deepen its relationship with Intuit , Microsoft , Clarity or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Neighborly revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Neighborly intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Neighborly Tech Stack and Enterprise Applications
Neighborly ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013 Neighborly, a Professional Services firm with approximately 1,200 employees and $200,000,000 in revenue, implemented Intuit Quickbooks Enterprise. This deployment was positioned as an ERP Financial initiative to centralize and standardize core accounting operations across the company’s United States finance organization.
Intuit Quickbooks Enterprise was configured to support standard ERP Financial capabilities including general ledger consolidation, accounts payable processing, accounts receivable management, financial reporting and payroll administration. Configuration work focused on chart of accounts harmonization, standardized reporting structures, and role based access controls to align bookkeeping and accounting workflows with corporate governance.
The implementation used a multi user server architecture typical of QuickBooks Enterprise to enable concurrent access for finance staff, while configuration and end user training were supported by a QuickBooks Specialist. Operational scope targeted corporate finance and accounting departments and emphasized transactional controls, month end close workflows, and standardized journal and subledger practices.
Governance changes included centralized master data stewardship for vendor and customer records, role based permissions for segregation of duties, and a phased rollout with dedicated training to operationalize the new ERP Financial processes. Documentation and procedural updates were established to sustain consistent financial operations under Intuit Quickbooks Enterprise.
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Neighborly Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Neighborly implemented Microsoft 365 as its Collaboration platform. The implementation is visible on the company website, indicating Microsoft 365 is being used to support both web-facing content and internal collaboration workflows. The deployment was positioned to address organization-wide productivity and content publishing rather than a single departmental tool.
Configuration follows a Collaboration-aligned profile, leveraging Microsoft 365 capabilities such as Exchange Online for email, SharePoint Online for intranet and site content management, Microsoft Teams for chat and meetings, OneDrive for personal file synchronization, and the Office productivity suite. Administration is managed through a centralized Microsoft 365 tenancy model with standard identity and access controls, and governance focused on content publishing and document lifecycle workflows. The Microsoft 365 implementation links the company, Microsoft 365, Collaboration, and corporate communications and document management functions into a unified productivity layer.
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Neighborly CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Clarity | Legacy | Clarity Call Center | Call Center | CRM | n/a | 2013 | 2013 |
In 2013, Neighborly implemented Clarity Call Center to deliver centralized telephony and call center capabilities across its franchised home-services brands in the United States. The deployment was provisioned to support more than 1,000 Neighborly franchisees and focused on franchise-level customer service and protection of conversations as described in the vendor case study. Clarity Call Center was delivered via the vendor telephony platform Clarity Voice, and the implementation emphasized core Call Center capabilities including call monitoring, intelligent call routing, and franchise support workflows. Configuration centered on franchise-aware routing and monitoring, enabling brand-level visibility into inbound and internal calls while retaining controls for safeguarding conversations. Operational coverage spanned Neighborly’s US franchise network and aligned with customer service functions at the franchise level, with governance controls for monitored calls and conversation protection applied during rollout to franchisees.
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Listing Management | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Neighborly EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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Neighborly ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Neighborly IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Neighborly
| First Name | Last Name | Title | Function | Department | Phone | |
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President/CEO | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Vice President of Operations | VP | Operations | |
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Chief Information Officer | CXO | IT | |
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Controller | Director | Finance | |
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Apps Being Evaluated by Neighborly Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Neighborly IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Neighborly digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Neighborly Technographics
Neighborly is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $200.0 million.
Neighborly operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Microsoft 365 and Clarity Call Center,
covering areas like ERP Financial, Collaboration and Call Center.
Neighborly has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, Microsoft and Clarity.
Neighborly recently adopted applications including
Adobe Audience Manager in 2021, Adobe Analytics Cloud in 2021 and New Relic APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Neighborly’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Neighborly’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Neighborly technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.