List of Clarity Call Center Customers
Bad Homburg, 61348,
Germany
Since 2010, our global team of researchers has been studying Clarity Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Clarity Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Clarity Call Center for Call Center include: Mainova AG, a Germany based Professional Services organisation with 3113 employees and revenues of $7.66 billion, Fastsigns International, a United States based Professional Services organisation with 3308 employees and revenues of $801.0 million, Neighborly, a United States based Professional Services organisation with 1200 employees and revenues of $200.0 million, ComForCare, a United States based Healthcare organisation with 70 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Clarity Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Clarity Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ComForCare | Healthcare | 70 | $7M | United States | Clarity | Clarity Call Center | Call Center | 2018 | n/a | In 2018, ComForCare implemented Clarity Call Center as part of a deployment that included Clarity Voice's FranchisePhones call center and the Office Anywhere mobile app. The implementation is categorized as Call Center and was brought live that year to support in-home care operations in the United States. The deployment configured continual call recording and voicemail transcription capabilities, and provisioned Office Anywhere to extend inbound and outbound voice workflows to mobile caregivers. Clarity Call Center's FranchisePhones components were configured to centralize call handling and maintain continuous capture of voice interactions, while voicemail-to-text functionality enabled faster message triage and follow up. Integration between the FranchisePhones call handling platform and the Office Anywhere mobile application tied recorded calls and transcriptions to caregiver workflows and caller context, preserving conversational records across desk and mobile endpoints. Operational scope focused on ComForCare's in-home care communications across its U.S. operations and franchise phone routing, with the system designed to stabilize distributed call handling for field-based care teams. Governance and process work centered on stabilizing communications and embedding consistent voice capture into operational workflows, enabling staff to access recorded calls and transcribed voicemails for response coordination. The stated outcomes for the engagement were stabilized communications, continual call recording, voicemail transcription, and improved responsiveness for in-home care operations. | |
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Fastsigns International | Professional Services | 3308 | $801M | United States | Clarity | Clarity Call Center | Call Center | 2021 | n/a | In 2021, Fastsigns International deployed Clarity Call Center in the United States to standardize franchise phone operations. The deployment used Clarity Voice's FranchisePhones call center features including automatic call routing, call recording, and mobile app integration to reduce missed opportunities across its franchise network. Configuration focused on standardizing phone handling and provisioning for individual franchise locations, with automatic call routing implemented to direct inbound customer calls to the appropriate store or support role. Call recording was enabled for quality assurance and compliance, and mobile app integration provided franchise managers and staff with remote call visibility and call handling capability. Operational scope covered franchise operations across the United States, with corporate operations instituting consistent phone governance and standard operating procedures for call handling as part of the rollout. The vendor case study published in 2021 documents the purchase and go live timing, and the program aimed to reduce missed opportunities by unifying call handling across the franchise network. | |
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Mainova AG | Professional Services | 3113 | $7.7B | Germany | Clarity | Clarity Call Center | Call Center | 2020 | n/a | In 2020, Mainova AG implemented Clarity Call Center to support its customer contact operations. The deployment brought Clarity Call Center into Mainova AG's service organization, aligning with the Call Center category and focusing on enterprise contact handling for customer service functions. The implementation emphasized core Call Center capabilities typical for the category, with configuration centered on automatic call distribution, interactive voice response, computer telephony integration, skill based routing, omnichannel queue management, and real time reporting for agent performance. Clarity Call Center was configured to surface agent desktop workflows, call scripting, supervisor dashboards, and queue monitoring to standardize contact handling and operational control. Operational governance addressed agent workflow orchestration, shift scheduling and centralized monitoring within Mainova AG's support organization, with process ownership routed to contact center management and operations teams. The deployment narrative for Clarity Call Center reflects a category aligned implementation that establishes foundational call handling, real time supervision, and reporting capabilities for enterprise customer service. | |
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Professional Services | 1200 | $200M | United States | Clarity | Clarity Call Center | Call Center | 2013 | n/a |
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Buyer Intent: Companies Evaluating Clarity Call Center
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