The Emirates Group Digital Transformation Initiatives

About the Customer

The Emirates Group is a Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises Dnata, an aviation services company providing ground handling services at 17 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 140 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft.

Scope and Challenges

In January, they announced a significant investment in Quantum, a three-year programme that will transform our processes in business support functions like Finance, HR and Procurement to ensure that we thrive in the future business landscape and continue growing our global presence.

The latest Enterprise Resource Planning (ERP) solution provided by SAP, SAP S/4 HANA will establish the tools needed to run their businesses efficiently by automating processes wherever possible. Quantum will ultimately provide them with real-time, consistent information, to make better decisions, manage and govern our global businesses more consistently, effectively, and provide scalability for continued growth and expansion. Phase one of this project is expected to be completed within the next two years and will focus on dnata’s international businesses followed by dnata’s UAE-based businesses, and Emirates’ operations.

Outcome and Implications

In the UAE, The Emirates Group chose SAP to support their complete digital transformation and provide an integrated multi-cloud ERP solution for Finance, HR and Procurement in the cloud based on the SAP Cloud Platform with SAP Ariba and SAP S/4 HANA.