UK Home Office
2 Marsham Street,
London, SW1P 4DF,
United Kingdom
London, SW1P 4DF,
United Kingdom
44 20 7035-4646
Government
UK Home Office Technographics
UK Home Office Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UK Home Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 43000 UK Home Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UK Home Office has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Sopra HR 4YOU (ex HR Access) for Core HR in 2014, Eptica Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UK Home Office is running and its propensity to invest more and deepen its relationship with Oracle , Sopra HR Software , Gomo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UK Home Office revenues, which have grown to $37.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UK Home Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UK Home Office Tech Stack and Enterprise Applications
UK Home Office ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014 the UK Home Office implemented Oracle E-Business Suite for ERP Financial functions. The implementation ran from October 2014 to July 2015 and covered work for both the Home Office and the Ministry of Justice, focusing on financial and HR operational domains. The engagement concentrated on Financials, HR, Reporting, middle office and Banking line of business coverage.
Oracle E-Business Suite 12.1 was configured to deliver Financials, HR, iExpenses, Discovery Reports and iProcurement, reflecting an ERP Financial deployment profile. Functional workflows were aligned to general ledger controls, payables and receivables processing, expense management via iExpenses and procurement catalog and requisition flows through iProcurement. Discovery Reports were instrumented to provide operational and statutory reporting capabilities.
The deployment included middle office and Banking interfaces to connect core ERP transactions to payment and reconciliation systems and to support treasury related posting. Integrations focused on transactional handoffs and reporting feeds between Oracle E-Business Suite and external banking channels, while maintaining synchronized financial and HR records across both client organisations. Operational coverage targeted finance, HR and reporting processes across the Home Office and the Ministry of Justice.
Rollout emphasized standardizing approval workflows and embedding expense and procurement automation to reduce manual processing, with Discovery Reports used to support governance and auditability of financial data. Configuration and module alignment followed ERP Financial best practices for controls and segregation of duties, supporting ongoing financial operations and reporting requirements.
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ERP Financial | ERP |
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2018 | 2019 |
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Expense Management | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2021 | 2021 |
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UK Home Office HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sopra HR Software | Legacy | Sopra HR 4YOU (ex HR Access) | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, the UK Home Office deployed Sopra HR 4YOU (ex HR Access) as its Core HR application, establishing the platform as the central personnel and workforce data system for the department. The implementation positioned Sopra HR 4YOU to act as the authoritative source for employee records and HR administrative processes across the organisation.
Configuration emphasized standard Core HR functional modules, including employee master data, position and organisation management, absence and leave administration, workforce administration, and HR reporting and analytics. The Sopra HR 4YOU implementation was aligned to public sector role based access controls and statutory HR reporting requirements, with configuration for session management and audit trails appropriate to government operations.
Operational coverage targeted departmental HR business functions across the Home Office, supporting HR teams and line managers across divisions and sites. The deployment coexisted with contracted ERP services delivered by French outsourcer Steria, which extended its Cabinet Office ERP provision to the Home Office and the Ministry of Justice, creating an integrated service layer between Sopra HR 4YOU and broader ERP operations.
Contractual context required the department to continue payments to Oracle for components outside the Sopra HR 4YOU scope, reflecting coexisting vendor obligations within the Steria managed ERP arrangement. Governance focused on centralized HR data stewardship, integration controls, and managed interfaces between Sopra HR 4YOU and the wider ERP services landscape to preserve data consistency and compliance.
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Core HR | HCM |
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2018 | 2019 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Analytics | HCM |
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2022 | 2022 |
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UK Home Office AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Eptica, an Enghouse company | Legacy | Eptica Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, UK Home Office implemented Eptica Live Chat as part of its Chatbots and Conversational AI tooling for contact centre and unified communications scenarios. The deployment targeted agent-assisted and automated web chat channels, aligning the Eptica Live Chat implementation with existing contact centre operations rather than as a standalone consumer channel.
The Eptica Live Chat deployment emphasized conversational routing, intent detection, and bot to agent handoff capabilities common to Chatbots and Conversational AI platforms, with Knowledge Management integration to support agent responses and scripted escalation paths. Configuration work included chat session orchestration, SLA driven routing logic, and agent assist features to improve first contact handling within the contact centre environment.
Eptica Live Chat was integrated into the broader contact ecosystem, connecting to the Omnichannel Cloud Contact Center Anywhere365 platform and the Skype for Business unified communications environment that serves over 3000 users. The implementation also coexisted with a PCI DSS compliant telephony payment solution, Speik, and accessibility services such as Relay UK, while operational tooling integrations and workflows were coordinated through Jira, Confluence, ServiceNow, Kanban boards, and SharePoint.
Governance for the roll out followed structured programme controls, with monthly programme board meetings, weekly status updates and dashboard reporting, and formal testing gates including Operational Acceptance Testing and User Acceptance Testing signoff. Project delivery combined Agile and Waterfall approaches, supported by runbooks, risk and issue management, ITIL aligned change and release processes, and formal security assurance and business continuity planning.
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Computer Vision | AI-Powered Application |
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2025 | 2025 |
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UK Home Office Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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UK Home Office Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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UK Home Office Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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UK Home Office SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2024 | 2024 |
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UK Home Office CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2019 | 2019 |
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Citizen Engagement | CRM |
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2014 | 2014 |
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2020 | 2020 |
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UK Home Office ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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UK Home Office Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2018 | 2019 |
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UK Home Office PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at UK Home Office
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior HR Business Partner | Manager | HR | |
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HR Director Learning and Skills | Director | HR | |
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HR & OD Director | Director | HR | |
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Chief Financial Officer | CXO | Finance | |
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Divisional Director Strategic Finance | Director | Finance | |
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Corporate Finance Manager | Manager | Finance | |
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Procurement Director | Director | Procurement | |
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Head of Finance Business Partners - Operations | Director | Finance | |
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Finance Director | Director | Finance | |
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Head of Commercial and Procurement - IT & Corporate Services | Director | Procurement | |
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CIO / Executive Director | Director | IT | |
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Executive Director of Human Resources & OD | Director | HR | |
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HR Business Partner | Manager | HR | |
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Chief Operating Officer and Executive Director, Prisons | Director | Finance | |
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Chief Executive Officer | CXO | Finance | |
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Director, Public Sector Prisons | Director | Finance | |
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Head of HR Service Delivery | Director | HR | |
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Deputy Director HR | Director | HR | |
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Lead Finance Business Partner | Manager | Finance | |
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Head of Recruitment Delivery | Director | HR | |
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Deputy Director of Finance | Director | Finance | |
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CEO | CXO | Finance | |
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Head of Operations | Director | Finance | |
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Finance Business Partner | Manager | Finance | |
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Senior Finance Business Partner | Manager | Finance | |
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Interim Director, Finance and Digital | Director | Finance | |
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Head of Digital Change | Director | IT | |
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Head of IT & Digital Delivery | Director | IT | |
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HR Director | Director | HR | |
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Head of LAA Digital | Director | Finance | |
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Corporate Chief Financial Officer | CXO | Finance | |
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Head of Corporate and Management Information | Director | IT | |
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CIO | CXO | Finance | |
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Director Financial Plans & Analysis | Director | Finance | |
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Financial Accounting - Head | Director | Finance | |
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Finance and Accounting Corporate Function Manager | Manager | Finance | |
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Director Transformation | Director | Finance | |
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Director HR Insight and Research | Director | HR | |
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HR Director | Director | HR | |
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IM&IT Corporate Function Manager | Manager | IT | |
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CFO | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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HR Business Partner | Manager | HR | |
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HR Manager | Manager | HR | |
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Head of Finance and Financial Accounts | Director | Finance | |
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Head of Active Operations Department | Director | Finance | |
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Director of Strategy and Technology | Director | IT | |
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CEO | CXO | Finance | |
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Chief Executive | CXO | Finance | |
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Financial Controller | Director | Finance | |
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Director of Digital Services | Director | IT | |
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Finance Director | Director | Finance | |
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Director of Corporate Strategy | Director | Finance | |
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Head of Procurement | Director | Procurement | |
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IT support services Manager | Manager | IT | |
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HR Systems Manager | Manager | HR | |
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Head of Business Change & Development | Director | Finance | |
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Technology Director | Director | IT | |
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Acting Capability and Delivery Director | Director | Operations | |
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Finance Director | Director | Finance | |
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People and Business Services Director | Director | HR | |
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Head of Business Planning | Director | Finance | |
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External Communications Adviser | Manager | Marketing | |
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External Communications Adviser | Manager | Marketing | |
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Senior Press Officer | Manager | Marketing | |
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Deputy Director, Commercial Advisory and Investor Relations | Director | Finance | |
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Deputy Director of Finance at BEIS | Director | Finance | |
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Deputy Director - Policy and Finance, International Climate Change | Director | Finance | |
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Chief Information Officer - Digital, Data & Technology | CXO | IT | |
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Director General, Corporate Services | Director | Finance | |
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Head of Financial Accounting | Director | Finance | |
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Head of IT Service Operations | Director | IT | |
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Director, Finance and Commercial | Director | Finance | |
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HR Business Partner | Manager | HR | |
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HR Finance Manager | Manager | HR | |
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Group Finance Director | Director | Finance | |
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Corporate Finance - Associate Director | Director | Finance | |
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Head of Financial Accounting & Control | Director | Finance | |
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Deputy Director, Trade & Exports, Corporate Finance | Director | Investment | |
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Deputy Director - Procurement Excellence | Director | Procurement | |
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Head of Financial Accounting | Director | Finance | |
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Head of Finance, IT and Publications | Director | IT | |
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Deputy Director, Head of Group HR Policy and Strategy | Director | HR | |
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Group HR Director | Director | HR | |
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Deputy Director, IT & Contact Services | Director | Customer Service | |
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Operations Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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Head of Internal Audit & Corporate Compliance | Director | Risk | |
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HR Director | Director | HR | |
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Head of Finance | Director | Finance | |
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Finance Director | Director | Finance | |
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Head Of Procurement | Director | Procurement | |
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Head of HR Delivery, Strategy and Planning | Director | HR | |
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HR Director | Director | HR | |
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Group Finance Director | Director | Finance | |
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Financial Controller | Director | Finance | |
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Group Finance Director | Director | Finance | |
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Deputy Director - Finance, Performance, Planning & Governance | Director | Finance | |
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Director General and COO | Director | Finance | |
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Finance Business Partner | Manager | Finance | |
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Head of Procurement - Technical Services | Director | Procurement | |
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Group Chief Digital and Information Officer (CDIO) | CXO | IT | |
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HR Business Partner | Manager | HR | |
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Head of Employee Relations and Pensions | Director | HR | |
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CFO | CXO | Finance | |
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Financial Controller | Director | Finance | |
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Regional Head of Finance and Resources | Director | Finance | |
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HQ Finance Business Partner | Manager | Finance | |
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Head of Finance Change - Reform Programme | Director | Finance | |
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Head of Financial Cost, Pricing and Planning Team | Director | Finance | |
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Front Office & Finance Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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Head of HR Operations Business Partners | Director | HR | |
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Human Resources Director | Director | HR | |
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Head Of Corporate Finance | Director | Finance | |
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Head of Financial and Tax Accounting | Director | Finance | |
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Head of Reward and Performance | Director | HR | |
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CFO Group Finance Director | Director | Finance | |
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Finance Director - Benefits & Credits | Director | HR | |
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CDIO Finance Director | Director | Finance | |
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Financial Controller, Columbus Programme | Director | Finance | |
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Director of Finance Operations | Director | Finance | |
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Internal Audit Manager | Manager | Risk | |
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Procurement Manager | Manager | Procurement | |
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Director IT Delivery | Director | IT | |
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Chief People Officer | CXO | HR | |
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HR Director - Benefits and Credits | Director | HR | |
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Deputy Finance Director | Director | Finance | |
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Deputy Finance Director, Corporate and Contracted Services; Deputy Head of Finance Profession | Director | Finance | |
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Director of Technology | Director | IT | |
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HR Director | Director | HR | |
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Interim Director General Finance | Director | Finance | |
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Director General of Human Resources | Director | HR | |
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Interim Procurement Manager | Manager | Procurement | |
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Director General, Chief Digital and Information Officer | Director | IT | |
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HR Director, DWP Operations | Director | HR | |
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Deputy Director HR Services | Director | HR | |
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IT Deputy Director | Director | IT | |
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HR Business Partner | Manager | HR | |
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Director of Maritime Operations | Director | Finance | |
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Assistant HR Business Partner | Manager | HR | |
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Finance Business Partner | Manager | Finance | |
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CEO | CXO | Finance | |
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Assistant Director Procurement | Director | Procurement | |
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Head of ICT Business Solutions | Director | Finance | |
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Senior HR Business Partner | Manager | HR | |
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MCA Risk and Benefits Manager | Manager | HR | |
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Chief People Officer | CXO | HR | |
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Chief Digital, Data and Technology Officer | CXO | IT | |
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Portfolio Director & CIO, Borders, Immigration & Citizenship, Home Office, UK | Director | IT | |
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Chief Digital, Data & Technology Officer | CXO | IT | |
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Chief Operating Officer, Digital Data & Technology Directorate | Director | IT | |
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Deputy Director IT Service Management | Director | IT | |
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Finance Manager | Manager | Finance | |
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Finance Director | Director | Finance | |
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Director & Chief Technology Officer | Director | IT | |
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Director of Enterprise Services | Director | Finance | |
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Head of Finance | Director | Finance | |
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Deputy Financial Controller | Director | Finance | |
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Head of Finance Business Partnering | Director | Finance | |
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IT Operation Manager | Manager | IT | |
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Deputy Director IT Operations | Director | IT | |
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Interim Strategic Finance Director | Director | Finance | |
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Purchasing & Commercial Manager | Manager | Procurement | |
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Head of Contact Centres & Correspondence Services | Director | Customer Service | |
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Digital Service Manager | Manager | IT | |
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Digital Services Lead: Data | Manager | IT | |
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Customer Experience and Improvement Lead | Manager | Customer Service | |
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Digital Service Manager | Manager | IT | |
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Head of Finance | Director | Finance | |
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Chief Information Officer | CXO | IT | |
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Chief Finance Officer and Board Member | CXO | Finance | |
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Head of HR | Director | HR | |
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Deputy Director, Data Services and Analytics | Director | IT | |
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Head of IT Operations | Director | IT | |
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Human Resources Business Partner | Manager | HR | |
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Head of Change (Oracle ERP) | Director | IT | |
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Head of Metis (Systems) | Director | IT | |
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Metis BPO Service Manager | Manager | IT | |
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Head of Application Support (DDaT Shared Applications Service) | Director | IT | |
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Head of Data Strategy and Transformation | Director | IT | |
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Apps Being Evaluated by UK Home Office Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UK Home Office IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UK Home Office digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD UK Home Office Technographics
UK Home Office is a Government organization based in United Kingdom,
with around 43000 employees and annual revenues of $37.23 billion.
UK Home Office operates a diverse technology stack with applications such as
Oracle E-Business Suite, Sopra HR 4YOU (ex HR Access) and Eptica Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
UK Home Office has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Sopra HR Software and Eptica, an Enghouse company.
UK Home Office recently adopted applications including
Paravision AI in 2025, Oracle Analytics Cloud in 2025 and Oracle Fusion Data Intelligence Platform in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UK Home Office’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UK Home Office’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UK Home Office technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.