UK Home Office
2 Marsham Street,
London, SW1P 4DF,
United Kingdom
London, SW1P 4DF,
United Kingdom
44 20 7035-4646
Government
UK Home Office Technographics
UK Home Office Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UK Home Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 43000 UK Home Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UK Home Office has purchased the following applications: Oracle OBIEE for Analytics and BI in 2011, Anywhere365 Contact Center for Call Center in 2019, Eptica Live Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UK Home Office is running and its propensity to invest more and deepen its relationship with Oracle , Tableau Software , Workstreampeople or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UK Home Office revenues, which have grown to $37.23 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UK Home Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UK Home Office Data, Technology Stack, and Enterprise Applications
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2011 | 2011 | ||
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2016 |
|
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2025 | 2025 |
|
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2025 | 2025 |
|
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Workstreampeople | Legacy | Anywhere365 Contact Center | Call Center | CRM | n/a | 2019 | 2019 | In 2019 UK Home Office deployed Anywhere365 Contact Center as an Omnichannel Cloud Call Center platform to centralize inbound and outbound citizen engagement. The implementation sat alongside a broader Unified Communications program, including a Skype for Business rollout to more than 3000 users, and was targeted at complex Home Office sites across the country. Anywhere365 Contact Center was configured to provide omnichannel contact routing, real time queue management, and CTI integration with Skype for Business. The deployment included a PCI DSS compliant telephony payment integration with Speik, and an accessibility channel using Relay UK NGT Lite to support deaf, hard of hearing, and speech impaired users. Runbooks and operational runbooks were created to standardize contact handling and escalation workflows. The technical architecture incorporated VoIP handsets including Polycom vvx450 and Polycom 8800 Trios, Polycom EagleEye Cube video conferencing endpoints, and network switch upgrades at multiple complex sites to support QoS and resiliency. Operational testing included Operational Acceptance Testing and User Acceptance Testing signoff, security assurance reviews, and RAID tracking during rollout. Service management and delivery tooling included Jira, Confluence, ServiceNow, Kanban boards, and SharePoint for documentation and demand management. Program governance followed ITIL aligned change and release management practices, with monthly programme board meetings, weekly dashboard reporting, risk and issue management, and formal impact assessments for demand requests. Delivery used a mix of Agile and Waterfall approaches depending on workstream, and business continuity and high priority incident processes were established to support ongoing contact center operations. | |
|
|
|
|
Citizen Engagement | CRM |
|
2014 | 2014 |
|
|
|
|
|
|
CRM | CRM |
|
2016 | 2016 |
|
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Eptica, an Enghouse company | Legacy | Eptica Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 | In 2019, UK Home Office implemented Eptica Live Chat as part of its Chatbots and Conversational AI tooling for contact centre and unified communications scenarios. The deployment targeted agent-assisted and automated web chat channels, aligning the Eptica Live Chat implementation with existing contact centre operations rather than as a standalone consumer channel. The Eptica Live Chat deployment emphasized conversational routing, intent detection, and bot to agent handoff capabilities common to Chatbots and Conversational AI platforms, with Knowledge Management integration to support agent responses and scripted escalation paths. Configuration work included chat session orchestration, SLA driven routing logic, and agent assist features to improve first contact handling within the contact centre environment. Eptica Live Chat was integrated into the broader contact ecosystem, connecting to the Omnichannel Cloud Contact Center Anywhere365 platform and the Skype for Business unified communications environment that serves over 3000 users. The implementation also coexisted with a PCI DSS compliant telephony payment solution, Speik, and accessibility services such as Relay UK, while operational tooling integrations and workflows were coordinated through Jira, Confluence, ServiceNow, Kanban boards, and SharePoint. Governance for the roll out followed structured programme controls, with monthly programme board meetings, weekly status updates and dashboard reporting, and formal testing gates including Operational Acceptance Testing and User Acceptance Testing signoff. Project delivery combined Agile and Waterfall approaches, supported by runbooks, risk and issue management, ITIL aligned change and release processes, and formal security assurance and business continuity planning. | |
|
|
|
|
Computer Vision | AI-Powered Application |
|
2025 | 2025 |
|
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Core HR | HCM |
|
2014 | 2014 |
|
|
|
|
|
|
Core HR | HCM |
|
2018 | 2019 |
|
|
|
|
|
|
Learning and Development | HCM |
|
2018 | 2018 |
|
|
|
|
|
|
Payroll | HCM |
|
2021 | 2021 |
|
|
|
|
|
|
Workforce Analytics | HCM |
|
2020 | 2020 |
|
|
|
|
|
|
Workforce Analytics | HCM |
|
2022 | 2022 |
|
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2021 | 2021 |
|
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2014 | 2015 |
|
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2018 | 2019 |
|
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2019 | 2020 |
|
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2021 | 2021 |
|
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Extract, Transform, and Load (ETL), Data Replication | PaaS |
|
2017 | 2017 |
|
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2019 | 2019 |
|
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2018 | 2019 |
|
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2024 | 2024 |
|
|
IT Decision Makers and Key Stakeholders at UK Home Office
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by UK Home Office Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD UK Home Office Technographics
UK Home Office is a Government organization based in United Kingdom,
with around 43000 employees and annual revenues of $37.23 billion.
UK Home Office operates a diverse technology stack with applications such as
Oracle OBIEE, Anywhere365 Contact Center and Eptica Live Chat,
covering areas like Analytics and BI, Call Center and Chatbots and Conversational AI.
UK Home Office has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workstreampeople and Eptica, an Enghouse company.
UK Home Office recently adopted applications including
Oracle Analytics Cloud in 2025, Oracle Fusion Data Intelligence Platform in 2025 and Paravision AI in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UK Home Office’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UK Home Office’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UK Home Office technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.