The J.M. Smucker Company
One Strawberry Lane,
Orrville, 44667-0280, OH,
United States
Orrville, 44667-0280, OH,
United States
1 330-682-3000
Consumer Packaged Goods
The J.M. Smucker Company Technographics
The J.M. Smucker Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The J.M. Smucker Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 The J.M. Smucker Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The J.M. Smucker Company has purchased the following applications: RadiusOne AR Suite for AR Automation in 2015, Workday Absence Management for Absence and Leave Management in 2020, IBM Maximo for Enterprise Asset Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The J.M. Smucker Company is running and its propensity to invest more and deepen its relationship with HighRadius , Oracle , Emburse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The J.M. Smucker Company revenues, which have grown to $8.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The J.M. Smucker Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The J.M. Smucker Company Tech Stack and Enterprise Applications
The J.M. Smucker Company ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2015 | 2015 |
In 2015, The J. M. Smucker Co. implemented RadiusOne AR Suite as a targeted AR Automation deployment focused on claims and deduction management. The project established RadiusOne AR Suite as the central application for Claim and Deduction Management and Trade Funds program control, with configuration and out-of-box sprint testing governed by the company's business analysis team.
Functional coverage emphasized Trade Funds Program Management and Deduction Management Systems, using RadiusOne AR Suite to operationalize dispute tracking, claim resolution workflows, and standardized adjustment processing common to AR Automation platforms. The implementation work included configuration testing cycles, sprint-based validation of out-of-box capabilities, and scripted test plans aligned to business acceptance criteria.
The implementation environment integrated with Oracle Trade Management, Siebel which was decommissioned during the program, Blacksmith/Forge, General Ledger, and Payables and Receivables systems, with HP ALM used as the test management and defect tracking tool. Integration patterns focused on feeding claim and deduction records into accounting systems and reconciling adjustments against general ledger and payables data.
Governance and rollout were organized around formal test governance, with a Master Test Plan, uploaded requirements in HP ALM, assigned business testers, daily defect review calls with HighRadius resources, and Sprint testing timelines coordinated with business stakeholders. The testing program culminated in successful HighRadius out-of-box sprint testing completion on 8/15, establishing the operational processes and test controls required for ongoing AR Automation operations.
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ERP Financial | ERP |
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2026 | 2026 |
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Expense Management | ERP |
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2018 | 2018 |
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The J.M. Smucker Company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020, The J. M. Smucker Co. implemented Workday Absence Management. The J. M. Smucker Co. implemented Workday Absence Management in 2020 to centralize absence handling within its Absence and Leave Management capability across HRIS, payroll, and time tracking business functions.
The implementation configured core absence life cycle workflows consistent with Absence and Leave Management best practices, including entitlement calculations, absence event processing, and manager and employee self service request flows. Workday Absence Management was integrated into the company s Workday HRIS architecture and aligned with time tracking and payroll configuration to ensure consistent absence data, reporting feeds, and downstream pay processing logic.
Operational scope included ownership of architecture for Workday time tracking, payroll, and reporting across the US and Canada, and collaboration with Centers of Excellence to gather requirements and validate design. The program supported mergers and acquisitions by owning data conversion activities inside Workday systems and by coordinating cross functional partners during cutover and stabilization phases.
Governance and rollout used structured change practices, including user story driven roadmaps, a prioritized enhancement backlog, and documented desktop procedures for all system transactions. The project confirmed completeness of User Acceptance Testing, achieved buy in from 85 percent of leaders on future state roadmaps, implemented the Workday schedule 10 percent ahead of target, and established 30 60 90 day metrics to track improvement progress and ROI while identifying and escalating risks as part of normal program governance.
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BackGround Screening | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2023 | 2023 |
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Employee Engagement | HCM |
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2016 | 2016 |
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Employee Experience | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2012 | 2012 |
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management, Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2023 | 2023 |
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Workforce Management | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2019 | 2019 |
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The J.M. Smucker Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, The J. M. Smucker Co. deployed IBM Maximo as its Enterprise Asset Management platform. The instance is reachable at auth.smucker.suite.maximo.com, indicating a web-hosted IBM Maximo deployment surfaced on the company’s web presence, and the application is positioned to manage equipment and facilities assets across manufacturing and distribution operations.
The IBM Maximo implementation uses core Enterprise Asset Management capabilities including asset lifecycle management, work order management, preventive maintenance scheduling, inventory and spare parts control, and mobile field service workflows. Configuration emphasizes standardized work order templates, scheduled preventive maintenance, and role-based access to support maintenance planners and field technicians, aligning planning and execution workflows within the application.
Governance is structured around centralized asset master data and standardized maintenance processes to enforce consistency across operational sites and maintenance teams. The web-accessible IBM Maximo login portal anchors the system within Smucker’s operational surface, supporting browser-based access for operations and maintenance staff while consolidating asset records and work execution in a single Enterprise Asset Management system.
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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The J.M. Smucker Company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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The J.M. Smucker Company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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The J.M. Smucker Company eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2020 | 2020 |
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The J.M. Smucker Company SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Warehouse Management | SCM |
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2019 | 2019 |
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The J.M. Smucker Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Sales Enablement | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2017 | 2017 |
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The J.M. Smucker Company EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2026 | 2026 |
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The J.M. Smucker Company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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The J.M. Smucker Company PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2017 | 2017 |
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Quality Management | PLM and Engineering |
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2019 | 2019 |
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The J.M. Smucker Company Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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The J.M. Smucker Company TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2020 | 2021 |
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The J.M. Smucker Company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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The J.M. Smucker Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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The J.M. Smucker Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at The J.M. Smucker Company
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Digital & Consumer Experience | Director | IT | |
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Vice President, Marketing Services | VP | Marketing | |
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Senior Vice President, Growth & Innovation | VP | R&D | |
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CFO | CXO | Finance | |
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Director of Sales, National Accounts | Director | Finance | |
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VP Operation | VP | Operations | |
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Vice President and Treasurer | VP | Treasury | |
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Senior Vice President, Information Services | VP | IT | |
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Vice President, Corporate Purchasing | VP | Procurement | |
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VP, HR Shared Services | VP | HR | |
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Vice President, Financial Planning & Analysis | VP | Finance | |
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Vice President, Finance & Accounting, U.S. Retail Consumer Foods | VP | Finance | |
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Chief People and Administrative Officer | CXO | HR | |
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IS Director | Director | Finance | |
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VP Corporate Controller | VP | Finance | |
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Vice President Procurement & Commodities | VP | Procurement | |
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Director Indirect Procurement | Director | Procurement | |
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Director Corporate Procurement, Indirect | Director | Procurement | |
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Senior Director, IS Supply Chain | Director | Supply Chain | |
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VP Tax | VP | Finance | |
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Senior Director, Regional HR Organization | Director | HR | |
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Senior Vice President, Supply Chain and Operations | VP | Supply Chain | |
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Vice President Of Distribution Operatons & Transportation | VP | Supply Chain | |
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Director, Distribution Analytics, Systems and Initiatives | Director | IT | |
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Supply Chain Planning Manager | Manager | Supply Chain | |
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Senior Director, Talent Acquisition & Workforce Diversity | Director | HR | |
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Senior Director, Talent Development and Workplace Inclusion | Director | HR | |
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SVP Corporate Officer, Head of Human Resources | VP | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Human Resources Manager | Manager | HR | |
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Talent Acquisition Partner | Manager | HR | |
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Human Resources Generalist | CXO | HR | |
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VP Total Rewards | VP | HR | |
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HRIS Partner, HCM and Benefits | Manager | HR | |
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Senior Payroll Manager | Manager | HR | |
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Manager, Talent Operations & HR Generalists | Manager | HR | |
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Senior Manager, Organization Development and Talent Management | Manager | HR | |
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HR Manager | Manager | HR | |
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Financial Director | Director | Finance | |
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Director, Finance Systems, Projects & Compliance | Director | Finance | |
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Senior Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Director, Corporate Spend Procurement | Director | Procurement | |
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Manager, Procurement Operations | Manager | Procurement | |
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IT Senior Manager | Manager | IT | |
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Apps Being Evaluated by The J.M. Smucker Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The J.M. Smucker Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The J.M. Smucker Company digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD The J.M. Smucker Company Technographics
The J.M. Smucker Company is a Consumer Packaged Goods organization based in United States,
with around 8000 employees and annual revenues of $8.73 billion.
The J.M. Smucker Company operates a diverse technology stack with applications such as
RadiusOne AR Suite, Workday Absence Management and IBM Maximo,
covering areas like AR Automation, Absence and Leave Management and Enterprise Asset Management.
The J.M. Smucker Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, Workday and IBM.
The J.M. Smucker Company recently adopted applications including
Oracle Cloud ERP in 2026, Oracle Cloud EPM in 2026 and Workday HCM in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The J.M. Smucker Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The J.M. Smucker Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The J.M. Smucker Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.