The Master Group
1675, boul. de Montarville,
Boucherville, J4B 7W4, QC,
Canada
Boucherville, J4B 7W4, QC,
Canada
1 709-753-8170
Distribution
The Master Group Technographics
The Master Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Master Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 The Master Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Master Group has purchased the following applications: Infor CloudSuite Self-Service for Employee Self Service in 2021, Ruby Live Chat for Chatbots and Conversational AI in 2017, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Master Group is running and its propensity to invest more and deepen its relationship with Infor , Ruby , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Master Group revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Master Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Master Group Tech Stack and Enterprise Applications
The Master Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Self-Service | Employee Self Service | HCM | n/a | 2021 | 2022 |
In 2021, The Master Group implemented Infor CloudSuite Self-Service to modernize HR self service for employees in Canada. The rollout emphasized Employee Self Service and centralized employee access to HR information and self-service requests for its Canadian workforce of approximately 1,000 employees.
Configuration prioritized core employee self service capabilities, including secure access to personal HR records, request submission and tracking, and task-driven approval workflows. Infor CloudSuite Self-Service was configured with role-based access controls and self-service interfaces to present HR data and request forms to employees and managers.
Operational ownership was assigned to HR operations and regional HR administrators in Canada, centralizing governance for access controls, request routing, and approval paths. The implementation restructured HR workflows to channel employee inquiries and formal requests through the self-service portal, establishing standardized request handling procedures.
This deployment of Infor CloudSuite Self-Service explicitly centralized employee access to HR information and requests, modernizing the companys Employee Self Service layer and consolidating core HR interactions through the portal.
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The Master Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, The Master Group deployed Ruby Live Chat on its website. Ruby Live Chat is classified in the Chatbots and Conversational AI category and was implemented to provide a web embedded live chat capability that handles inbound customer inquiries and supports customer service workflows.
The implementation concentrated on configuring the Ruby Live Chat widget, the agent console, and chat routing rules to align with frontline support processes. The deployment incorporated category standard capabilities such as chat transcript capture, session handoff, availability scheduling, and reusable message templates to standardize responses. Operational governance emphasized agent training, escalation procedures, and content governance for canned responses and captured transcripts, positioning Ruby Live Chat to support The Master Group customer service and support functions on the corporate website.
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The Master Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, The Master Group implemented Cisco Webex Meetings as its primary Audio Video and Web Conferencing solution. The Master Group uses Cisco Webex Meetings on their website to provision client-facing meeting entry points and to support virtual demonstrations and sales engagements. Cisco Webex Meetings is positioned to serve both external customer interactions and internal collaboration needs across distribution, sales, and customer service functions.
Deployment was executed under centralized IT oversight, with Cisco Webex Meetings configured for scheduled video sessions, screen sharing, and webinar-style presentations consistent with Audio Video and Web Conferencing practices. The implementation included embedding public meeting join links and scheduling touchpoints on the corporate website, and configuring calendar and authentication workflows using standard Webex capabilities. Governance focused on functional enablement for corporate communications and customer engagement, with rollout oriented to operational teams responsible for client meetings and remote collaboration.
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The Master Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2018 | 2018 |
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The Master Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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The Master Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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The Master Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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The Master Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at The Master Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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ERP Solutions Center Director | Director | IT | |
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Director Cybersecurity and Infrastructure | Director | Finance | |
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Information Technology Support Technician | Manager | IT | |
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IT Support Technician | Manager | IT | |
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Apps Being Evaluated by The Master Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Master Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Master Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Master Group Technographics
The Master Group is a Distribution organization based in Canada,
with around 1000 employees and annual revenues of $200.0 million.
The Master Group operates a diverse technology stack with applications such as
Infor CloudSuite Self-Service, Ruby Live Chat and Cisco Webex Meetings,
covering areas like Employee Self Service, Chatbots and Conversational AI and Audio Video and Web Conferencing.
The Master Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Ruby and Cisco Systems.
The Master Group recently adopted applications including
Atlassian Jira Service Desk in 2022, Fastly in 2022 and Cohesity DataHawk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Master Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Master Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Master Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.