The Middleby Corporation
1400 Toastmaster Drive,
Elgin, 60120, IL,
United States
Elgin, 60120, IL,
United States
1 732-590-9200
Manufacturing
The Middleby Corporation Technographics
The Middleby Corporation Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Middleby Corporation and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10624 The Middleby Corporation employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Middleby Corporation has purchased the following applications: Davisware Accounting for ERP Financial in 2002, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Middleby Corporation is running and its propensity to invest more and deepen its relationship with Davisware , Freshworks , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Middleby Corporation revenues, which have grown to $3.25 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Middleby Corporation intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Middleby Corporation Tech Stack and Enterprise Applications
The Middleby Corporation ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Davisware | Legacy | Davisware Accounting | ERP Financial | ERP | n/a | 2002 | 2003 |
In 2002, The Middleby Corporation implemented Davisware Accounting. The Davisware Accounting deployment is classified as ERP Financial and extended an existing Davisware footprint that included GlobalWarranty across The Middleby Corporation's commercial and residential brands in the United States. The implementation aligned financial processing with field service and warranty workflows to support claims administration.
The implementation configured core ERP Financial capabilities including general ledger, accounts payable and receivable, claims accounting and agent compensation processing, consistent with standard accounting workflows for manufacturer warranty operations. Davisware Accounting was used to automate claim reserves and to streamline reconciliation between service orders and financial postings. Configuration focused on transactional integrity between warranty claim lifecycles and financial ledgers.
Operational integration connected Davisware Accounting with Davisware GlobalWarranty and the vendor products GlobalEdge and Vision referenced in the public announcement, creating bidirectional data flows between field service case records and financial postings. Coverage targeted The Middleby Corporation's U.S. commercial and residential business units, consolidating warranty related finance and service transactions under a unified application stack. This integrated architecture supported faster agent compensation by feeding validated claim data into compensation workflows.
Governance centered on centralizing claims transparency and standardizing compensation approval workflows across brands, with process controls to ensure traceability from service event to payment. The partnership extension specifically highlights improved claims transparency, faster agent compensation, and operational efficiencies as outcomes tied to the integrated Davisware Accounting and field service environment. Ongoing operations emphasized coordinated change control between service, finance and warranty administration teams.
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The Middleby Corporation AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, The Middleby Corporation deployed Freshdesk Messaging (Formerly Freshchat) on its website to introduce Chatbots and Conversational AI capabilities for online customer engagement. Freshdesk Messaging (Formerly Freshchat) was embedded as the public facing conversational layer to capture site visitor inquiries, present automated bot flows, and surface conversations for human agent handling. The implementation established a web widget based entry point for real time messaging and asynchronous chat sessions.
The deployment emphasized conversational messaging modules including automated bot workflows, canned responses, proactive messaging triggers, and an agent inbox for human handoff, aligning the application to customer service and digital engagement functions. Governance focused on configuration of bot flows, message templates, and role based access for support teams, with a phased rollout across web pages rather than physical sites. The Middleby Corporation Freshdesk Messaging (Formerly Freshchat) Chatbots and Conversational AI deployment centers on website based customer support and lead engagement through conversational interfaces.
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The Middleby Corporation Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, The Middleby Corporation implemented Zoom as an embedded conferencing layer on its public website. The Middleby Corporation implemented Zoom to provide Audio Video and Web Conferencing capabilities for customer-facing meetings, virtual product demonstrations, and remote collaboration across external audiences. The deployment is observable through in-page join links and webinar access points served from the corporate site.
Configuration centers on standard Zoom functional modules, including hosted meetings and webinars, in-browser audio and video rendering, participant chat and moderation controls, and session recording. The implementation aligns with common web integration patterns for Audio Video and Web Conferencing, enabling users to join sessions without separate client installation and supporting meeting orchestration from site pages. These modules support product demos, customer engagement workflows, and ad-hoc remote support interactions.
Operational scope is focused on the public website and external business functions such as sales demos and customer support, with content and embed management governed by corporate IT and web content teams. The integration model emphasizes in-page meeting experiences and streamlined join flows for external visitors, positioning Zoom as the primary Audio Video and Web Conferencing channel on Middleby.com.
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Collaboration | Collaboration |
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2017 | 2017 |
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The Middleby Corporation Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2023 | 2023 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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The Middleby Corporation SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2018 | 2018 |
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The Middleby Corporation CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Enablement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2021 | 2021 |
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The Middleby Corporation Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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The Middleby Corporation SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2022 | 2023 |
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The Middleby Corporation IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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The Middleby Corporation CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at The Middleby Corporation
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Global IT | Director | Finance | |
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Director of Global Supply Chain | Director | Supply Chain | |
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SVP, Global Supply Chain | VP | Supply Chain | |
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VP, Global Supply Chain | VP | Supply Chain | |
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Apps Being Evaluated by The Middleby Corporation Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Middleby Corporation IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Middleby Corporation digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Middleby Corporation Technographics
The Middleby Corporation is a Manufacturing organization based in United States,
with around 10624 employees and annual revenues of $3.25 billion.
The Middleby Corporation operates a diverse technology stack with applications such as
Davisware Accounting, Freshdesk Messaging (Formerly Freshchat) and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
The Middleby Corporation has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Davisware, Freshworks and Zoom Video Communications.
The Middleby Corporation recently adopted applications including
Specifi Organiser DAM in 2023, Setvi Quote in 2022 and Freshdesk Messaging (Formerly Freshchat) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Middleby Corporation’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Middleby Corporation’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Middleby Corporation technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.