New Delhi, 110023,
India
Oriental Insurance Company Technographics
Oriental Insurance Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Oriental Insurance Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5900 Oriental Insurance Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Oriental Insurance Company has purchased the following applications: INLIAS Claims Management for Insurance Claims Management in 2021, Crisp for Chatbots and Conversational AI in 2017, Liferay Digital Experience Platform (DXP) for Web Content Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Oriental Insurance Company is running and its propensity to invest more and deepen its relationship with 3i Infotech , Crisp IM , Liferay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Oriental Insurance Company revenues, which have grown to $2.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Oriental Insurance Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Oriental Insurance Company Tech Stack and Enterprise Applications
Oriental Insurance Company ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 3i Infotech | Legacy | INLIAS Claims Management | Insurance Claims Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 Oriental Insurance Company deployed INLIAS Claims Management as its Insurance Claims Management solution to support a centralized operations model spanning approximately 1800 offices. The implementation addressed very high daily volumes, with around 40,000 documents entered each day and daily generation of about 50,000 transaction reports and 25,000 non-transaction reports tied to policy issuance, endorsements, claims processing and claim payments.
The INLIAS Claims Management configuration emphasized document-centric workflow orchestration and claims intake controls common to Insurance Claims Management platforms, with capabilities aligned to capture, route, validate and adjudicate claim-related artifacts. The RFP and implementation scope explicitly required integration with an enterprise content management solution, enabling document-driven checks and approvals at discrete process steps to support underwriting and claims adjudication workflows.
Architecturally the deployment uses a centralized core integrated with an ECM portal that exposes an interface for portal users such as customers, agents and surveyors to capture and upload documents. The ECM integration with INLIAS is designed to ensure documents required at each process step are available seamlessly to the claims and underwriting applications, enabling document viewing and upload provenance for stakeholder interaction.
Governance and rollout were scoped in the RFP to improve business quality and response timing, with stated objectives to provide convenience to customers and to have a profitable impact on the petitioner business both in India and internationally. Operationally the implementation touches claims, underwriting and customer service functions and formalizes check and approval workflows through the ECM and INLIAS Claims Management integration.
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Insurance ERP | ERP Services and Operations |
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2021 | 2021 |
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Insurance Policy Administration | ERP Services and Operations |
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2021 | 2021 |
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Oriental Insurance Company AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crisp IM | Legacy | Crisp | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
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Oriental Insurance Company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Liferay | Legacy | Liferay Digital Experience Platform (DXP) | Web Content Management | Content Management | n/a | 2015 | 2015 |
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Oriental Insurance Company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Tag Management | CRM |
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2023 | 2023 |
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Oriental Insurance Company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2015 | 2015 |
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Oriental Insurance Company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Oriental Insurance Company CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Oriental Insurance Company
Apps Being Evaluated by Oriental Insurance Company Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||