Prudential Financial
751 Broad Street,
Newark, 7102, NJ,
United States
Newark, 7102, NJ,
United States
1 973-802-6000
Banking and Financial Services
Prudential Financial Technographics
Prudential Financial Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Prudential Financial and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40366 Prudential Financial employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Prudential Financial has purchased the following applications: Exela Lockbox for AR Automation in 2013, Sterling Background Check for BackGround Screening in 2018, V3locity ClaimsCenter for Insurance Claims Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Prudential Financial is running and its propensity to invest more and deepen its relationship with Exela Technologies , Sterling Talent Solutions , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Prudential Financial revenues, which have grown to $54.27 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Prudential Financial intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Prudential Financial Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Prudential Financial deployed Exela Lockbox for AR Automation. Prudential implemented Exela Technologies' Exela Lockbox to standardize incoming payment processing and centralize lockbox intake for corporate receivables.
The implementation emphasized lockbox intake, high-volume remittance capture, automated optical character recognition for remittance extraction, rule based cash application, and exception management to route unresolved items to accounts receivable analysts. Exela Lockbox was configured to support batch posting, deposit reporting, and audit trails consistent with enterprise cash application workflows.
Operational responsibilities included accounts receivable, treasury cash application, and reconciliation teams, while TransCentra, Inc. served as Prudential's billing and payment services provider within the broader billing and payment landscape. The deployment supported daily lockbox processing cycles and centralized payment handling for Prudential Financial's corporate billing operations.
Governance established AR process owners, exception handling playbooks, and reconciliation checkpoints to manage lockbox throughput and accuracy. This narrative captures Prudential Financial Exela Lockbox AR Automation deployment and its role in standardizing payment intake and cash application processes.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2018 | 2018 |
In 2018 Prudential Financial implemented Sterling Background Check, a BackGround Screening application integrated into its Workday ecosystem. The effort was executed alongside deployments in Payroll, Talent and Performance modules and focused on API based background screening workflows and data orchestration within Prudential tenants.
Sterling Background Check was integrated using Workday integration technologies, including ISU and ISSG for API connectivity to send background check data. The team configured benefits package integrations and built EIBs to send demographic data to Microsoft, BUCK and ServiceNow, and to forward payroll results data to United Way for benefits deductions. Development work included an Inbound Studio integration to load off cycle payroll inputs into Workday using web services, and creation of three complex Payroll Effective Change Interface PECI processes with Studio transformations.
Integration scope included staging data in the PRU1 tenant via EIB loads and targeted integration test scenarios and data mining for USA, Pramerica and PGIM employee populations. Third party payroll vendor interfaces were explicitly built to ADP Spain, Cegedim France and Abacus Geneva, demonstrating cross border payroll and screening orchestration tied to Sterling Background Check and Workday payroll events.
Governance and test operations were formalized, with defect triage and resolution conducted alongside Prudential business teams and the implementation partner Deloitte. The team acted as an SME for Cognizant on 360 Talent Management testing, fixed defects and enhanced integration functionality during system integration testing, created integration test scenarios INT 378 INT040 INT051a, executed test cases in the PRU1 tenant and recorded results in HPQC, and prepared test data for Argentina and Brazil.
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Compensation Management | HCM |
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2022 | 2023 |
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Core HR | HCM |
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2017 | 2018 |
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Employee Experience | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2022 | 2023 |
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Learning and Development | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2017 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Time and Attendance | HCM |
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2017 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vitech Systems Group | Legacy | V3locity ClaimsCenter | Insurance Claims Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Prudential Financial selected Vitech’s V3locity as its cloud-native administration platform to roll out enhanced voluntary products including Accident, Critical Illness, and Hospital Indemnity and to accelerate product launches in the U.S. Prudential Financial implemented V3locity ClaimsCenter as the Insurance Claims Management component of that program, positioning the application to manage claims workflows for voluntary-product benefits.
The implementation centered on V3locity ClaimsCenter modules for voluntary-product claims handling, aligned with Insurance Claims Management capabilities such as claims intake and adjudication, automated workflow orchestration, rules-driven eligibility and benefits coordination, assignment and tracking, and operational reporting. Operational scope targeted claims operations and benefits administration tied to voluntary product lines across the U.S., with governance organized around centralized configuration and rule authoring for product launches, role-based workflow controls, and staged rollout of product and claims configurations to support accelerated time to market.
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Insurance ERP | ERP Services and Operations |
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2010 | 2010 |
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Insurance Policy Administration | ERP Services and Operations |
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2004 | 2005 |
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Legal Practice Management | ERP Services and Operations |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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Trade Order Management System (TOMS) | Investment Management |
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2010 | 2010 |
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Transfer Agency | Investment Management |
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2024 | 2024 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2010 | 2010 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2016 | 2016 |
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Risk Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2017 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2015 | 2015 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2017 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Prudential Financial
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Prudential Financial Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Prudential Financial IT executives and key decision makers. This section highlights Prudential Financial's latest recorded technology evaluations, including FIS Policy Administration Suite (formerly Compass) for Insurance Policy Administration on 2026-02-25, Broadridge Trading and Connectivity (ex Ullink) for Trading Platform on 2026-01-13, and Five9 Cloud for Call Center on 2025-10-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Prudential Financial digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Prudential Financial Technographics
Prudential Financial is a Banking and Financial Services organization based in United States,
with around 40366 employees and annual revenues of $54.27 billion.
Prudential Financial operates a diverse technology stack with applications such as
Exela Lockbox, Sterling Background Check and V3locity ClaimsCenter,
covering areas like AR Automation, BackGround Screening and Insurance Claims Management.
Prudential Financial has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Sterling Talent Solutions and Vitech Systems Group.
Prudential Financial recently adopted applications including
IFDS iFast in 2024, SS&C Blue Prism in 2023 and Workday Compensation in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Prudential Financial’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Prudential Financial’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Prudential Financial technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.