Prudential
751 Broad Street,
Newark, 7102, NJ,
United States
Newark, 7102, NJ,
United States
1 973-802-6000
Banking and Financial Services
Prudential Technographics
Prudential Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Prudential and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40366 Prudential employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Prudential has purchased the following applications: Exela Lockbox for AR Automation in 2013, Sterling Background Check for BackGround Screening in 2018, IBM Tririga Workplace Management System for Facility Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Prudential is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Prudential revenues, which have grown to $54.27 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Prudential intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Prudential Tech Stack and Enterprise Applications
Prudential ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP | n/a | 2013 | 2013 |
In 2013, Prudential Financial deployed Exela Lockbox for AR Automation. Prudential implemented Exela Technologies' Exela Lockbox to standardize incoming payment processing and centralize lockbox intake for corporate receivables.
The implementation emphasized lockbox intake, high-volume remittance capture, automated optical character recognition for remittance extraction, rule based cash application, and exception management to route unresolved items to accounts receivable analysts. Exela Lockbox was configured to support batch posting, deposit reporting, and audit trails consistent with enterprise cash application workflows.
Operational responsibilities included accounts receivable, treasury cash application, and reconciliation teams, while TransCentra, Inc. served as Prudential's billing and payment services provider within the broader billing and payment landscape. The deployment supported daily lockbox processing cycles and centralized payment handling for Prudential Financial's corporate billing operations.
Governance established AR process owners, exception handling playbooks, and reconciliation checkpoints to manage lockbox throughput and accuracy. This narrative captures Prudential Financial Exela Lockbox AR Automation deployment and its role in standardizing payment intake and cash application processes.
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ERP Financial | ERP |
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2025 | 2026 |
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Prudential HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2018 | 2018 |
In 2018 Prudential Financial implemented Sterling Background Check, a BackGround Screening application integrated into its Workday ecosystem. The effort was executed alongside deployments in Payroll, Talent and Performance modules and focused on API based background screening workflows and data orchestration within Prudential tenants.
Sterling Background Check was integrated using Workday integration technologies, including ISU and ISSG for API connectivity to send background check data. The team configured benefits package integrations and built EIBs to send demographic data to Microsoft, BUCK and ServiceNow, and to forward payroll results data to United Way for benefits deductions. Development work included an Inbound Studio integration to load off cycle payroll inputs into Workday using web services, and creation of three complex Payroll Effective Change Interface PECI processes with Studio transformations.
Integration scope included staging data in the PRU1 tenant via EIB loads and targeted integration test scenarios and data mining for USA, Pramerica and PGIM employee populations. Third party payroll vendor interfaces were explicitly built to ADP Spain, Cegedim France and Abacus Geneva, demonstrating cross border payroll and screening orchestration tied to Sterling Background Check and Workday payroll events.
Governance and test operations were formalized, with defect triage and resolution conducted alongside Prudential business teams and the implementation partner Deloitte. The team acted as an SME for Cognizant on 360 Talent Management testing, fixed defects and enhanced integration functionality during system integration testing, created integration test scenarios INT 378 INT040 INT051a, executed test cases in the PRU1 tenant and recorded results in HPQC, and prepared test data for Argentina and Brazil.
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Compensation Management | HCM |
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2022 | 2023 |
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Core HR | HCM |
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2017 | 2018 |
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Employee Experience | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2022 | 2023 |
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Learning and Development | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2017 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Time and Attendance | HCM |
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2017 | 2018 |
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Prudential ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Tririga Workplace Management System | Facility Management | ERP Services and Operations | n/a | 2012 | 2012 |
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Insurance Claims Management | ERP Services and Operations |
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2019 | 2019 |
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Insurance ERP | ERP Services and Operations |
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2010 | 2010 |
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Insurance Policy Administration | ERP Services and Operations |
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2004 | 2005 |
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Legal Practice Management | ERP Services and Operations |
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2016 | 2016 |
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Prudential Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Prudential Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Prudential Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Prudential eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2021 | 2021 |
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Prudential CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Prudential ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Prudential Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2021 | 2021 |
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Trade Order Management System (TOMS) | Investment Management |
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2010 | 2010 |
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Transfer Agency | Investment Management |
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2024 | 2024 |
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Prudential SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2010 | 2010 |
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Prudential TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2019 | 2019 |
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Risk Management | TRM |
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2016 | 2016 |
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Risk Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2017 | 2018 |
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Prudential PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2023 | 2023 |
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Prudential IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2015 | 2015 |
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Database Management | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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Network Management and Monitoring | IaaS |
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2017 | 2018 |
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Prudential CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2022 | 2022 |
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Prudential Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Prudential
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President and Chief Human Resources Officer | CXO | HR | |
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Executive Vice President and CIO | CXO | Finance | |
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Vice President, Global Enterprise Architecture Governance | VP | IT | |
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Head Of Technology - PGIM Portfolio Advisory | Director | Investment | |
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Vice President IT Architecture Chief Architect | Manager | IT | |
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Chief Legal Officer, Enterprise Legal Services | CXO | Legal | |
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Senior Vice President, Chief Ethics and Compliance Officer | CXO | Legal | |
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VP of Human Resources | VP | HR | |
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Vice President, Talent Acquisition | VP | HR | |
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Vice President & Chief Claims Officer | CXO | Customer Service | |
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Vice President & Chief Claims Officer | CXO | Customer Service | |
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Senior Vice President, Chief Risk Officer | CXO | Risk | |
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Director & Actuary | Director | Risk | |
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VP & Chief Life Actuary | CXO | Risk | |
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Vice President, Risk Management | VP | Risk | |
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VP, Actuarial Model Management & Controls | VP | Risk | |
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Executive Vice President and General Counsel | VP | Finance | |
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VP & Chief Legal Officer - Prudential Marketing Office and Group Insurance | CXO | Marketing | |
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VP & Chief Legal Officer, Individual Life Insurance and Enabling Solutions | CXO | Legal | |
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Vice President and Deputy Chief Legal Officer -- Retirement | CXO | Legal | |
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Vice President and Deputy Chief Legal Officer, Group Insurance & Financial Wellness | CXO | Legal | |
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VP, Corporate Counsel | VP | Legal | |
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Director Actuary | Director | Risk | |
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Vice President, Annuities Product Development & Management | VP | R&D | |
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Vice President, Actuarial , Prudential Annuities | VP | Risk | |
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VP Network Product Owner | VP | IT | |
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Vice President of Engineering | VP | R&D | |
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Vice President | Technology Leader | Solution Engineering | VP | IT | |
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Vice President, Site Reliability Engineering, Cloud Engineering | VP | IT | |
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Director, Data Analytics | Director | IT | |
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Director Data Analytics Operational Risk Management | Director | IT | |
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Director of Data Analytics | Director | IT | |
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Vice President/Chief Product Owner, Data Analytics and Business Intelligence, Chief Data Office | Director | IT | |
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Chief Data Scientist | CXO | IT | |
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Vice President, AI and Data Architecture | VP | IT | |
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CIO, Life Insurance | CXO | IT | |
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CIO, Prudential International Insurance | CXO | IT | |
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Chief Investment Officer | CXO | Investment | |
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Head of Global Portfolio Management | Director | Investment | |
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Executive Vice President, Head of International Businesses and Global Investment Management | VP | Investment | |
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Vice President Treasury | VP | Treasury | |
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Payments & Treasury Technology Head | Director | IT | |
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Regional VP, Independent Distribution | VP | Sales | |
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Head of Future Growth Initiatives and Distribution Enablement | Director | Sales | |
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Chief Product Owner, Distribution Platform | CXO | Sales | |
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VP Distribution | VP | Sales | |
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Director, HR Operations | Director | HR | |
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Vice President - Global Technology, Enterprise Workforce Solutions | VP | IT | |
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Director, Technical Lead - Workday | Director | HR | |
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VP HR Operations | VP | HR | |
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Director, Process Management | Director | HR | |
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VP, IT - Corporate Technology (HR, Real Estate, Global Security) - Workday, IBM Tririga, AWS AI | VP | IT | |
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Salesforce Administrator & Developer | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator-Developer | Manager | Marketing | |
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Director, QA Tech Lead | Director | IT | |
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Chief Data Office Quality Engineering Practice Lead | Director | IT | |
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Director, Process Management | Director | IT | |
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Manager Quality Assurance | Manager | IT | |
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Director Strategic Initiatives | Director | IT | |
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Vice President, Tech Lead | VP | IT | |
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Quality Assurance Automation Lead | Manager | IT | |
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Vice President, Systems Development, Data Management | VP | IT | |
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CPO | CXO | HR | |
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VP- US Payroll | VP | HR | |
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Investment Vice President: CIO, Global Investment Strategy | VP | Investment | |
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Senior Investment Vice President - Global Investment Strategy | VP | Investment | |
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VP Corp Real Estate | VP | Operations | |
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Director, Corporate Real Estate | Director | Operations | |
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Vice President Corporate Real Estate | VP | Operations | |
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Global Technology Financial Planning & Analysis, Manager | Manager | Finance | |
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Apps Being Evaluated by Prudential Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Prudential IT executives and key decision makers. This section highlights Prudential's latest recorded technology evaluations, including Amazon EC2 for Application Hosting and Computing Services on 2026-04-06, FIS Policy Administration Suite (formerly Compass) for Insurance Policy Administration on 2026-02-25, and Broadridge Trading and Connectivity (ex Ullink) for Trading Platform on 2026-01-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Prudential digital transformation priorities and AI adoption trends.
FAQ - APPS RUN THE WORLD Prudential Technographics
Prudential is a Banking and Financial Services organization based in United States,
with around 40366 employees and annual revenues of $54.27 billion.
Prudential operates a diverse technology stack with applications such as
Exela Lockbox, Sterling Background Check and IBM Tririga Workplace Management System,
covering areas like AR Automation, BackGround Screening and Facility Management.
Prudential has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Sterling Talent Solutions and IBM.
Prudential recently adopted applications including
Oracle Cloud ERP in 2025, IFDS iFast in 2024 and SS&C Blue Prism in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Prudential’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Prudential’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Prudential technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.