New York, 10024-3404, NY,
United States
The Restaurant Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Restaurant Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 The Restaurant Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Restaurant Group has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2012, Yumpingo for Customer Experience in 2021, Amazon EC2 for Application Hosting and Computing Services in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Restaurant Group is running and its propensity to invest more and deepen its relationship with Google , Yumpingo , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Restaurant Group revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Restaurant Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Yumpingo | Legacy | Yumpingo | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, The Restaurant Group deployed Yumpingo as its Customer Experience application across its leisure division brands including Frankie & Benny's and Chiquito in a UK wide rollout. Yumpingo, now BBI Survey Studio, was configured to capture real time guest feedback at dish and location level and to feed NPS and happy guest metrics into operational reporting.
Implementation emphasized dish level feedback capture, real time surveys, NPS tracking, and analytics dashboards that centralized guest insight for frontline managers. Yumpingo's Customer Experience capabilities were used to instrument survey triggers tied to transactions and to aggregate sentiment and satisfaction signals by dish and site. Configuration included survey workflows and reporting slices aligned to menu items and shift level performance.
POS integrations were explicitly used to link individual transactions to survey responses, enabling item level attribution that informed pricing and menu decisions. Operational scope covered restaurant operations, culinary teams, training and commercial functions across the leisure division. Data flows from Yumpingo were routed into operational review cycles to prioritize training and menu adjustments.
Governance integrated the Yumpingo generated insights into training and menu governance processes and operational review cadences. The Restaurant Group credited Yumpingo in its 2022 results for improving customer insight and NPS and the case study reports measurable improvements in NPS and happy guest metrics.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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