List of Yumpingo Customers
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Since 2010, our global team of researchers has been studying Yumpingo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Yumpingo for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Yumpingo for Customer Experience include: Texas Roadhouse, a United States based Retail organisation with 95000 employees and revenues of $5.37 billion, California Pizza Kitchen, a United States based Leisure and Hospitality organisation with 15000 employees and revenues of $3.00 billion, Nandos, a United Kingdom based Retail organisation with 22460 employees and revenues of $1.33 billion, The Restaurant Group, a United States based Leisure and Hospitality organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Yumpingo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Yumpingo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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California Pizza Kitchen | Leisure and Hospitality | 15000 | $3.0B | United States | Yumpingo | Yumpingo | Customer Experience | 2020 | n/a |
In 2020, California Pizza Kitchen implemented Yumpingo to centralize real-time guest intelligence across its restaurants, using the Customer Experience platform to capture in-the-moment feedback at scale. The 240-plus unit brand piloted Yumpingo at three flagship restaurants in the Los Angeles market the prior August, which produced more than 93,000 in-the-moment responses from consumers visiting the three pilot CPK locations beginning in mid-August, including 500 reviews and more than 18,000 survey answers.
The deployment used Yumpingo’s signature one-minute reviews and short-form survey capture during the check presentation step of service, enabling guests to rate everything they ordered as well as their overall experience. Yumpingo was integrated with the chain’s point of sale to surface immediate feedback, and the implementation consolidated feedback capture, short-form review capture, and analytics into management-facing reporting and dashboards.
Operational coverage extended from site level to regional and corporate managers, and the implementation was rolled out nationally to the chain’s 181 units after the pilot. The platform informed business functions including guest experience management, menu decisioning, and restaurant operations, with data distilled into management insights at the site, regional and corporate levels to allow action on menu items, individual restaurant locations, or entire concepts. CPK leadership framed the capability as providing real-time insights at scale and unparalleled speed, enabling faster response to guest feedback.
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Nandos | Retail | 22460 | $1.3B | United Kingdom | Yumpingo | Yumpingo | Customer Experience | 2020 | n/a |
In 2020 Nandos piloted Yumpingo in July and rolled the application out to all 450 UK restaurants later that year, then expanded the deployment into Australia and New Zealand. The 2020 rollout established Yumpingo as a Customer Experience platform for capturing guest feedback at scale across the restaurant estate.
The Yumpingo implementation configured survey capture, feedback analytics and dashboarding modules to surface dish, shift and location level insights. Yumpingo’s Customer Experience capabilities were used to aggregate guest reviews and translate qualitative feedback into operational intelligence for menu and service evaluation.
The implementation integrated with Nandos order and pay provider Vita Mojo to link transaction data with guest reviews, enabling attribution of feedback to specific dishes, shifts and sites. Operational scope included all 450 UK restaurants during the initial rollout and subsequent sites in Australia and New Zealand, supporting restaurant operations, culinary teams and regional management with near real time feedback.
The UK rollout captured over 350,000 guest reviews and delivered a 15 point NPS increase within three months, outcomes reported during the initial deployment. These results highlight the scale of the Customer Experience deployment and the rapid effect on guest sentiment during the UK rollout.
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Texas Roadhouse | Retail | 95000 | $5.4B | United States | Yumpingo | Yumpingo | Customer Experience | 2021 | n/a |
In 2021, Texas Roadhouse implemented Yumpingo to capture real-time feedback from off-premise and to-go guests following a year-long pilot. This US-focused Customer Experience deployment concentrated on post-order feedback capture for off-premise channels to preserve and improve guest retention and experience.
The Yumpingo implementation was configured for real-time feedback capture, survey orchestration, and guest sentiment analytics tailored to to-go and off-premise workflows. Implementation workstreams emphasized automated post-order survey triggers, dashboarding for operations and guest experience teams, and orchestration of response workflows to surface service issues for remediation.
Rollout governance prioritized off-premise business functions and a phased expansion across US locations after the pilot, with operational ownership by guest experience and off-premise operations teams. The deployment is credited with supporting Texas Roadhouse’s high industry NPS rankings in independent 2024 benchmarking, reflecting Yumpingo’s role in preserving and improving off-premise guest retention and experience.
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Leisure and Hospitality | 15 | $2M | United States | Yumpingo | Yumpingo | Customer Experience | 2021 | n/a |
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