The Royal Victorian Eye and Ear Hospital
32 Gisborne Street,
Melbourne, 3002, VIC,
Australia
Melbourne, 3002, VIC,
Australia
61 3 9929 8666
Healthcare
The Royal Victorian Eye and Ear Hospital Technographics
The Royal Victorian Eye and Ear Hospital Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Royal Victorian Eye and Ear Hospital and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 905 The Royal Victorian Eye and Ear Hospital employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Royal Victorian Eye and Ear Hospital has purchased the following applications: Cisco Unity Connection for Collaboration in 2012, Hotjar for Customer Experience in 2020, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Royal Victorian Eye and Ear Hospital is running and its propensity to invest more and deepen its relationship with Cisco Systems , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Royal Victorian Eye and Ear Hospital revenues, which have grown to $94.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Royal Victorian Eye and Ear Hospital intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Royal Victorian Eye and Ear Hospital Tech Stack and Enterprise Applications
The Royal Victorian Eye and Ear Hospital Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Unity Connection | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, The Royal Victorian Eye and Ear Hospital configured Cisco Unity Connection as part of its Collaboration infrastructure. The hospital IT team manages Cisco Unity Connection together with the LAN, WLAN, WAN, CUCM and Fortigate Firewall for over 800 end users.
The Cisco Unity Connection deployment implements core unified messaging capabilities common to the Collaboration category, including voicemail, automated attendant and mailbox administration, with centralized mailbox templates and user profile provisioning. Configuration focused on message routing and telephony integration points to ensure voicemail delivery and extension mapping across the estate.
Operationally the implementation is integrated with the hospital network architecture, leveraging LAN, WLAN and WAN transport and Fortigate Firewall for perimeter security and session control, while Cisco Unified Communications Manager provides telephony signaling. Management and provisioning are consolidated under the hospital IT team, supporting clinical communications and administrative workflows across the organization.
This Royal Victorian Eye and Ear Hospital Cisco Unity Connection Collaboration deployment is maintained as part of the hospital's converged voice and data environment, with ongoing oversight for configuration, capacity planning and security controls for voice messaging services.
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Collaboration | Collaboration |
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2018 | 2018 |
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The Royal Victorian Eye and Ear Hospital CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020 Royal Victorian Eye and Ear Hospital implemented Hotjar on its website to capture user behavior and feedback as part of its Customer Experience tooling. The deployment of Hotjar focused on patient-facing web pages and public web properties used for appointment information, service descriptions, and visitor navigation analysis.
The implementation used the Hotjar client-side tracking snippet embedded across site templates, enabling standard Hotjar modules including session recordings, heatmaps, conversion funnels, and on-page feedback widgets to collect behavioral analytics and qualitative input. Configuration centered on page-level instrumentation and sampling policies typical for web-based Customer Experience platforms, with Hotjar serving as the primary session and feedback capture layer.
Operational ownership aligned with digital services, communications, and patient experience stakeholders who consume behavioral data to prioritize UX improvements and content adjustments. Given the healthcare setting the implementation emphasized web-only data collection and placed Hotjar as a client-side analytics component, with governance and privacy controls treated as key considerations for ongoing use of the Hotjar Customer Experience capabilities.
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Marketing Automation | CRM |
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2018 | 2018 |
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The Royal Victorian Eye and Ear Hospital IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021 The Royal Victorian Eye and Ear Hospital implemented Google Cloud Platform to host its public website, adopting Google Cloud Platform for Application Hosting and Computing Services. The deployment centers on web hosting and delivery of patient facing and institutional web assets for the hospital in Australia, with the full application name Google Cloud Platform referenced as the primary hosting surface.
Configuration emphasizes core hosting components common to the Application Hosting and Computing Services category, including provisioned compute capacity for web front ends, object storage for static assets, and content delivery patterns for global asset distribution. The implementation includes HTTPS termination and load balancing for availability, along with identity and access management controls to restrict administrative access to the hospital IT and web operations teams.
Operational scope is limited to the hospital website and associated web services hosted on Google Cloud Platform, managed by the internal IT organization and web operations. Governance incorporates role based access controls and standard change control for production deployments, aligning web release workflows with existing IT operations and compliance practices in the Australian healthcare environment.
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The Royal Victorian Eye and Ear Hospital CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at The Royal Victorian Eye and Ear Hospital
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by The Royal Victorian Eye and Ear Hospital Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Royal Victorian Eye and Ear Hospital IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Royal Victorian Eye and Ear Hospital digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Royal Victorian Eye and Ear Hospital Technographics
The Royal Victorian Eye and Ear Hospital is a Healthcare organization based in Australia,
with around 905 employees and annual revenues of $94.0 million.
The Royal Victorian Eye and Ear Hospital operates a diverse technology stack with applications such as
Cisco Unity Connection, Hotjar and Google Cloud Platform (GCP),
covering areas like Collaboration, Customer Experience and Application Hosting and Computing Services.
The Royal Victorian Eye and Ear Hospital has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Contentsquare and Google.
The Royal Victorian Eye and Ear Hospital recently adopted applications including
Google Cloud Platform (GCP) in 2021, Hotjar in 2020 and Proofpoint Email Security and Protection in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Royal Victorian Eye and Ear Hospital’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Royal Victorian Eye and Ear Hospital’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Royal Victorian Eye and Ear Hospital technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.