Leeds, LS15 4TA,
United Kingdom
The Whisky Vault Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Whisky Vault and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 380 The Whisky Vault employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Whisky Vault has purchased the following applications: Ziff Davis eReceptionist for PBX, VoiP and Phone Systems in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Whisky Vault is running and its propensity to invest more and deepen its relationship with Ziff Davis or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Whisky Vault revenues, which have grown to $118.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Whisky Vault intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ziff Davis | Legacy | Ziff Davis eReceptionist | PBX, VoiP and Phone Systems | Collaboration | n/a | 2017 | 2017 |
In 2017, The Whisky Vault deployed Ziff Davis eReceptionist. Ziff Davis eReceptionist, a PBX, VoiP and Phone Systems solution, was provisioned to present a professional greeting, route inbound calls and forward calls to mobiles to support customer service telephony for The Whisky Vault's global online retail operation, with primary operational coverage based in the United Kingdom.
The implementation uses the automated virtual receptionist capability of Ziff Davis eReceptionist to centralize call handling for order inquiries and international customer contacts, combining automated call routing and mobile call forwarding to ensure continuity of service for the UK customer service team. Governance focused on operationalizing inbound call workflows and agent handoff processes, aligning the PBX, VoiP and Phone Systems configuration with customer service responsibilities rather than with enterprise telephony infrastructure. Vendor reporting from the deployment notes a dramatic reduction in missed calls and improved sales opportunities following the rollout of Ziff Davis eReceptionist.
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