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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

The Whisky Vault Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ziff Davis Legacy Ziff Davis eReceptionist PBX, VoiP and Phone Systems Collaboration n/a 2017 2017
In 2017, The Whisky Vault deployed Ziff Davis eReceptionist. Ziff Davis eReceptionist, a PBX, VoiP and Phone Systems solution, was provisioned to present a professional greeting, route inbound calls and forward calls to mobiles to support customer service telephony for The Whisky Vault's global online retail operation, with primary operational coverage based in the United Kingdom. The implementation uses the automated virtual receptionist capability of Ziff Davis eReceptionist to centralize call handling for order inquiries and international customer contacts, combining automated call routing and mobile call forwarding to ensure continuity of service for the UK customer service team. Governance focused on operationalizing inbound call workflows and agent handoff processes, aligning the PBX, VoiP and Phone Systems configuration with customer service responsibilities rather than with enterprise telephony infrastructure. Vendor reporting from the deployment notes a dramatic reduction in missed calls and improved sales opportunities following the rollout of Ziff Davis eReceptionist.
IT Decision Makers and Key Stakeholders at The Whisky Vault
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Apps Being Evaluated by The Whisky Vault Executives
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FAQ - APPS RUN THE WORLD The Whisky Vault Technographics

The Whisky Vault is a Retail organization based in United Kingdom, with around 380 employees and annual revenues of $118.0 million.

The Whisky Vault operates a diverse technology stack with applications such as Ziff Davis eReceptionist, covering areas like PBX, VoiP and Phone Systems.

The Whisky Vault has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ziff Davis.

The Whisky Vault recently adopted applications including Ziff Davis eReceptionist in 2017, highlighting its ongoing modernization strategy.

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Our research team continuously updates The Whisky Vault’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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