theITSupportCenter
100 Front Street West,
Conshohocken, 19428, PA,
United States
Conshohocken, 19428, PA,
United States
1 215-375-7280
Professional Services
theITSupportCenter Technographics
theITSupportCenter Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by theITSupportCenter and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 theITSupportCenter employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that theITSupportCenter has purchased the following applications: IBM AS/400 for ERP Financial in 2017, Adobe Connect for Audio Video and Web Conferencing in 2018, Salesforce Marketing Cloud for Marketing Automation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems theITSupportCenter is running and its propensity to invest more and deepen its relationship with IBM , Adobe Systems , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing theITSupportCenter revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for theITSupportCenter intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
theITSupportCenter Tech Stack and Enterprise Applications
theITSupportCenter ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM AS/400 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, theITSupportCenter implemented IBM AS/400 as an ERP Financial system to support core finance and accounting functions within the firm. Deployment consisted of on premise installation and local administration scaled for a 50-employee professional services organization, with IT staff responsible for ongoing application troubleshooting and user support.
Configuration centered on standard ERP Financial capabilities such as general ledger, accounts payable, accounts receivable, and financial reporting workflows, with the chart of accounts and transaction posting configured to align with the company’s accounting practices. IBM AS/400 was configured to enable batch processing for periodic financial runs and to surface transactional data for reporting and downstream consumption by office productivity tools.
Integrations and operational coverage reflected the existing IT environment, including Active Directory services for user authentication and provisioning, Office 365 migrations that affected collaboration and document storage, SharePoint sites used for web-based reporting and workflows, and Excel VBA scripts maintained for data extraction and ad hoc reporting. Support activities explicitly included installation and troubleshooting of the IBM AS/400, assistance with OTS software and development tools, and maintenance of Excel macros and SharePoint customizations to keep finance workflows operational.
Governance emphasized centralized IT support processes, documented change procedures for ERP configuration, and user provisioning tied to Active Directory rather than spreadsheet-based access lists. Rollout and stabilization relied on hands-on user assistance and iterative troubleshooting across finance and administrative functions to ensure continuity of financial operations.
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theITSupportCenter Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, theITSupportCenter implemented Adobe Connect as its client-facing conferencing platform, embedding Adobe Connect capabilities directly on its website to support customer meetings and remote service delivery. The deployment aligns with the Audio Video and Web Conferencing category and serves as the primary web conferencing layer for client engagement, training, and technical support workflows at the firm.
Adobe Connect was configured to provide persistent meeting rooms and webinar sessions, with standard functional modules enabled such as screen sharing, meeting recording, chat and Q A pods, polling, and layout templates for host and presenter roles. Configuration emphasizes reusable room templates and content pods to accelerate session setup, and Adobe Connect recording and playback capabilities are used to retain session artifacts for client reference.
Operational coverage centers on the client services, support, and training teams, with the website embedding used to present public access points and authenticated client entry to sessions. Governance and workflow adjustments focused on role based moderation, standardized room templates, and documented host procedures to manage live sessions and recorded content. No implementation partner was specified.
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Collaboration | Collaboration |
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2014 | 2014 |
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theITSupportCenter CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Marketing Cloud | Marketing Automation | CRM | n/a | 2019 | 2019 |
In 2019 theITSupportCenter implemented Salesforce Marketing Cloud to enable Marketing Automation tied to its website. The deployment uses Salesforce Marketing Cloud as a cloud-hosted marketing automation platform, instrumenting web-driven campaign activation and subscriber management to support marketing and client engagement functions.
Configuration centered on marketing automation capabilities common to the Salesforce Marketing Cloud environment, including email campaign management, automated customer journeys and web-based data capture. The implementation emphasizes content and list segmentation, campaign scheduling, and behaviorally triggered messaging to operationalize lead nurturing and client communications.
Salesforce Marketing Cloud is integrated with the company website to capture form submissions, track visitor behaviors and trigger outbound campaigns directly from site activity. Operational ownership sits with the marketing and client engagement teams within the United States, with the platform servicing website-driven outreach and subscriber lifecycle workflows.
Governance was structured around centralized marketing operations, role-based access for campaign authors and administrators, and process controls for subscriber consent and message suppression. Rollout details focused on embedding Marketing Automation into existing website touchpoints and standardizing campaign orchestration across marketing workflows.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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theITSupportCenter CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at theITSupportCenter
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by theITSupportCenter Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from theITSupportCenter IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the theITSupportCenter digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD theITSupportCenter Technographics
theITSupportCenter is a Professional Services organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
theITSupportCenter operates a diverse technology stack with applications such as
IBM AS/400, Adobe Connect and Salesforce Marketing Cloud,
covering areas like ERP Financial, Audio Video and Web Conferencing and Marketing Automation.
theITSupportCenter has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, Adobe Systems and Salesforce.
theITSupportCenter recently adopted applications including
Salesforce Sales Cloud in 2021, Okta Identity Cloud in 2021 and Salesforce Marketing Cloud in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of theITSupportCenter’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates theITSupportCenter’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete theITSupportCenter technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.