THG
Voyager House, 5th Floor Chicago Avenue,
Manchester, M90 3DQ,
United Kingdom
Manchester, M90 3DQ,
United Kingdom
44 80 0849-9747
Retail
THG Technographics
THG Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by THG and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8239 THG employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that THG has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2017, Greenhouse ATS for Applicant Tracking System in 2017, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems THG is running and its propensity to invest more and deepen its relationship with Sage , Greenhouse , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing THG revenues, which have grown to $2.85 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for THG intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
THG Tech Stack and Enterprise Applications
THG ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, THG implemented Sage Business Cloud X3 (ex Sage ERP X3) as its ERP Financial platform to centralize core finance operations for the global e-commerce group. The implementation was part of a migration and business embedding program that focused on standardizing finance process flows and establishing Sage Business Cloud X3 (ex Sage ERP X3) as the primary system for the finance function.
The deployment concentrated on core financial modules, including general ledger, accounts payable, accounts receivable, cash management, statutory reporting, multicompany and multicurrency accounting, and intercompany processing. Configuration work emphasized a standardized chart of accounts, period close automation and controlled financial period definitions to support consolidated reporting and regulatory compliance across entities.
Operational coverage extended across corporate and regional finance teams, with role based access and process ownership defined for shared services and local accounting teams. The implementation narrative indicates embedding changes into business processes, which in practice aligns with configuring financial workflows such as invoice to cash, procure to pay controls and month end closing orchestration within the ERP Financial system.
Governance for the program included a dedicated finance project management layer to drive the migration and embedment work, change control for configuration, and training to align operational teams to new workflows. THG Sage Business Cloud X3 (ex Sage ERP X3) ERP Financial served as the central finance backbone, enabling standardized accounting policies and governance across the organization.
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THG HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2017 | 2017 |
In 2017, THG implemented Greenhouse ATS, an Applicant Tracking System. The deployment centralized candidate lifecycle management and new-hire documentation for THG's HR and recruitment teams.
Greenhouse ATS was configured to support core applicant tracking workflows including candidate record management, offer and acceptance coordination, and onboarding handoffs into HR operations. Functional workflows implemented included probation tracking and reporting, reference request orchestration, confirmation of resignation letters, and updates to reporting lines to maintain organizational structure.
Operational use extended to HR People Service Assistants and hiring managers, with specific activity logged by staff in the Manchester area while supporting company-wide recruitment administration. Integrations explicitly connected Greenhouse ATS with ADP for HRIS and payroll handoffs and with DocuSign for electronic offer and new-hire document execution. Excel was used as a supplemental tool for auditing and collating hiring data to assist processing accuracy.
Governance and process controls emphasized manager signoff prior to any change of terms, accurate leaver recording to ensure payroll correctness, and routine probation completion reporting. These controls were embedded in the configured Greenhouse ATS workflows to standardize handoffs between recruitment and HR operations.
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Payroll | HCM |
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2016 | 2016 |
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Recruiting Chatbot | HCM |
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2024 | 2024 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2018 | 2018 |
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THG AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, THG implemented LivePerson Conversational Cloud to extend its customer messaging capabilities. The LivePerson Conversational Cloud deployment was scoped to the Customer Service organization and aligned with the Chatbots and Conversational AI category, targeting live chat channel orchestration and agent-assisted conversational workflows.
Configuration emphasized conversational AI capabilities common to the category, including intent classification, scripted response templates, bot-to-human handoff and agent assist features. The implementation included conversational scripting and automated routing logic to surface suggested responses and handoff triggers for Customer Service Advisors, and the platform retained conversational history and message tagging to support quality review.
The LivePerson Conversational Cloud integrated with THG’s Contact Center customer message center, enabling unified routing of live chat sessions, and linked into Microsoft Teams for internal collaboration between agents and team leaders. The implementation also interfaced with Tabernus for stock reference workflows and with Issue State Manager to create and escalate problem tickets from chat interactions, supporting cross-system visibility across customer service tools.
Operational governance was structured around agent routing rules, escalation workflows and team leader oversight to maintain message quality and department targets. Training and onboarding for Customer Service Advisors emphasized concurrent use of LivePerson Conversational Cloud alongside email handling, the Contact Center, Microsoft Teams, Tabernus and Issue State Manager to resolve customer issues and record ticketed problems.
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THG Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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THG Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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THG SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Freight Forwarding | SCM |
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2024 | 2024 |
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Warehouse Management | SCM |
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2019 | 2019 |
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THG CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2019 | 2019 |
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Call Center, Customer Engagement | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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THG EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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THG ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2016 |
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THG TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2019 | 2020 |
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THG IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Backup as a Service (BaaS) | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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THG CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at THG
| First Name | Last Name | Title | Function | Department | Phone | |
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Finance Director | Director | Finance | |
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Financial Controller (FP&A) | Director | Finance | |
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Associate Finance Director | Director | Finance | |
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Divisional Finance Director | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Associate Finance Director | Director | Finance | |
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Group Head of Procurement | Director | Procurement | |
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CIO | CXO | Finance | |
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Group People Director | Director | HR | |
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Head of Accounts Payable | Director | Finance | |
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Divisional Finance Director | Director | Finance | |
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Global Head of HR & Payroll | Director | HR | |
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Chief Financial Officer - Group & Platform | CXO | IT | |
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HR Business Partner | Manager | HR | |
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Global Head of Payroll | Director | Finance | |
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HR Business Partner | Manager | HR | |
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COO | CXO | Finance | |
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CX & Operations Director | Director | Customer Service | |
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Chief Experience Officer, CXO | CXO | Customer Service | |
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Customer Service Team Leader | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Head of UK Customer Services | Director | Customer Service | |
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Contact Centre Manager | Manager | Customer Service | |
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Apps Being Evaluated by THG Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from THG IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the THG digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD THG Technographics
THG is a Retail organization based in United Kingdom,
with around 8239 employees and annual revenues of $2.85 billion.
THG operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), Greenhouse ATS and LivePerson Conversational Cloud,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
THG has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Greenhouse and LivePerson.
THG recently adopted applications including
JobandTalent Clara AI Recruiter in 2024, Zencargo Platform in 2024 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of THG’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates THG’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete THG technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.