Thirteen Housing Group
2 Hudson Quay Windward Way,
Middlesbrough, TS2 1QG,
United Kingdom
Middlesbrough, TS2 1QG,
United Kingdom
44 30 0111-1000
Non Profit
Thirteen Housing Group Technographics
Thirteen Housing Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thirteen Housing Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Thirteen Housing Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thirteen Housing Group has purchased the following applications: Jobtrain ATS for Applicant Tracking System in 2016, Zoom for Audio Video and Web Conferencing in 2020, 8x8 Contact Center for Call Center in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thirteen Housing Group is running and its propensity to invest more and deepen its relationship with Jobtrain Solutions , MHR (formerly MidlandHR) , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thirteen Housing Group revenues, which have grown to $254.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thirteen Housing Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thirteen Housing Group Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobtrain Solutions | Legacy | Jobtrain ATS | Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, Thirteen Housing Group deployed Jobtrain ATS as its Applicant Tracking System. Jobtrain ATS is integrated directly into Thirteen Housing Group's public careers site and serves as the primary applicant-facing channel for vacancy advertising and online applications. The deployment centralized candidate intake and vacancy publishing for HR and recruitment teams across the organisation, providing a branded career portal and online application forms that capture applicant data and route submissions into HR workflows. Jobtrain ATS on the website functions as the front-end recruitment entry point for external applicants.
Configuration emphasized standard Applicant Tracking System capabilities including job requisition management, online application forms, candidate profile and tracking, vacancy workflow orchestration, and communication templates aligned with Thirteen Housing Group recruitment processes. The implementation structured applicant workflows from posting through shortlisting and interview scheduling, with the career site integration enabling direct routing of external applicants into HR queues and hiring manager review workflows. Governance centered on standardizing recruitment workflows and implementing role-based access for HR users and hiring managers to ensure consistent vacancy approvals and candidate handling.
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Core HR | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Thirteen Housing Group deployed Zoom to provide Audio Video and Web Conferencing across its operations. The cloud hosted Zoom implementation is surfaced on the corporate website to host live tenant briefings and external stakeholder sessions, and it supports a 1,400 employee housing provider based in the United Kingdom. Zoom is used for scheduled meetings, ad hoc virtual collaboration, and public events accessed via the web presence.
Configuration leverages standard conferencing modules such as meetings, webinars, recording, chat, and screen sharing to support customer service, community engagement, and internal communications. Integration with the website is implemented through embedded meeting links and registration flows, enabling site visitors to join sessions and register for events directly from the public site. Administration is organized with centralized account management, meeting access controls, and recording consent workflows to govern usage across corporate and service delivery teams.
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| 8x8, Inc. | Legacy | 8x8 Contact Center | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Thirteen Housing Group implemented 8x8 Contact Center as an embedded customer engagement channel on their website. The deployment positioned 8x8 Contact Center within the organization's Call Center tooling to support tenant contact and customer service workflows.
Configuration focused on web contact and voice handling, using the 8x8 Contact Center agent interface to route inbound web origin sessions and telephone calls to customer service teams. Functional capabilities implemented reflect core Call Center patterns, including multichannel contact routing, IVR style call triage, queue management, and agent presence and availability controls.
The solution is exposed on the public website to provide click to call and web chat entry points that feed directly into the contact center queuing model. Operational ownership resides with customer service and housing support functions, with governance centered on contact routing rules, shift based agent assignments, and web channel management.
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Thirteen Housing Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Thirteen Housing Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thirteen Housing Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thirteen Housing Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Thirteen Housing Group Technographics
Thirteen Housing Group is a Non Profit organization based in United Kingdom,
with around 1400 employees and annual revenues of $254.0 million.
Thirteen Housing Group operates a diverse technology stack with applications such as
Jobtrain ATS, Zoom and 8x8 Contact Center,
covering areas like Applicant Tracking System, Audio Video and Web Conferencing and Call Center.
Thirteen Housing Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jobtrain Solutions, Zoom Video Communications and 8x8, Inc..
Thirteen Housing Group recently adopted applications including
Workplace by Facebook in 2023, Elastic Email API in 2023 and Voicescape Engage in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thirteen Housing Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thirteen Housing Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thirteen Housing Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.