AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Thompson Tee Tech Stack and Enterprise Applications

Thompson Tee ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apple Legacy Apple Pay Payment Processing ERP n/a 2020 2020
In 2020 Thompson Tee implemented Apple Pay as its Payment Processing method on the company website. The implementation centers on Apple Pay integration with the ecommerce checkout to handle card tokenization, browser wallet invocation, and secure payment sheet presentation for customers using supported Apple devices. The implementation uses Apple Pay on the Web integration patterns, including merchant validation and the Apple Pay JavaScript APIs to surface an Apple Pay button in the checkout flow. Configuration work focused on enabling token-based payment acceptance, mapping Apple Pay payment tokens to the site checkout fields for billing and shipping, and enforcing TLS and merchant certificate requirements for payment authorization. Operational coverage is limited to Thompson Tee ecommerce checkout on its United States website, affecting online sales and finance workflows tied to payment capture and reconciliation. Governance activities included merchant identity verification, certificate provisioning, and adjustments to payment acceptance controls and finance reconciliation processes to accommodate tokenized Apple Pay transactions.
Payment Processing ERP 2020 2020
Thompson Tee AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Thompson Tee implemented Zendesk Chat on its website, deploying a Chatbots and Conversational AI solution to instrument direct customer engagement on its e-commerce storefront. The implementation uses the Zendesk Chat web widget embedded on product and checkout pages to enable real-time messaging and asynchronous offline message capture when agents are unavailable. This configuration supports a small support operation consistent with a 25 person retail organization, routing inbound chats to on-duty customer service representatives. Functional capabilities observed include automated greetings and canned responses to accelerate first response, chat transcript capture for agent follow up, and basic rule based routing to distribute conversations to available staff. Operational ownership is retained by Thompson Tee customer service and e-commerce teams, who maintain conversational scripts and escalation paths for order inquiries and returns. The deployment focuses on lightweight, web-embedded conversational handling provided by Zendesk Chat rather than broader enterprise orchestration.
Thompson Tee Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2018 2018
In 2018, Thompson Tee implemented Microsoft 365 to provide a cloud-first collaboration platform. Thompson Tee, a 25-employee United States retail company, adopted Microsoft 365 under the Collaboration category to centralize productivity, email, and document management for core business functions. The deployment follows a single-tenant Microsoft 365 architecture with Azure Active Directory used for identity and centralized administration, provisioning Exchange Online mailboxes, SharePoint Online team sites, Microsoft Teams for meetings and chat, OneDrive for Business for user file sync, and Office desktop and web applications for content creation. Functional coverage emphasizes messaging, document collaboration, real-time conferencing, and cloud storage to support sales, operations, and customer communications. Microsoft 365 is referenced on their corporate website, indicating that public-facing contact and administrative workflows are tied to the tenant, and governance is handled at the tenant level through role-based access controls and subscription management.
Thompson Tee eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2020 2020
eCommerce eCommerce 2019 2019
Product Review Management eCommerce 2018 2018
Shipping Management eCommerce 2015 2015
Thompson Tee CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Loyalty CRM 2018 2018
Customer Support CRM 2019 2019
Marketing Analytics CRM 2018 2018
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2020 2020
Partner Relationship Management CRM 2020 2020
Thompson Tee IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Thompson Tee CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Identity and Access Management (IAM) CyberSecurity 2017 2017

IT Decision Makers and Key Stakeholders at Thompson Tee

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Thompson Tee Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thompson Tee IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thompson Tee digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Thompson Tee Technographics
Thompson Tee is a Retail organization based in United States, with around 25 employees and annual revenues of $9.0 million.
Thompson Tee operates a diverse technology stack with applications such as Apple Pay, Zendesk Chat and Microsoft 365, covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Thompson Tee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Apple, Zendesk and Microsoft.
Thompson Tee recently adopted applications including Google Cloud Platform (GCP) in 2021, Apple Pay in 2020 and Block Afterpay in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thompson Tee’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Thompson Tee’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thompson Tee technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.