Las Vegas, 89139, NV,
United States
Thompson Tee Technographics
Thompson Tee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thompson Tee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Thompson Tee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thompson Tee has purchased the following applications: Apple Pay for Payment Processing in 2020, Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thompson Tee is running and its propensity to invest more and deepen its relationship with Apple , Block (ex Square, Inc) , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thompson Tee revenues, which have grown to $9.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thompson Tee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thompson Tee Tech Stack and Enterprise Applications
Thompson Tee ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020 Thompson Tee implemented Apple Pay as its Payment Processing method on the company website. The implementation centers on Apple Pay integration with the ecommerce checkout to handle card tokenization, browser wallet invocation, and secure payment sheet presentation for customers using supported Apple devices.
The implementation uses Apple Pay on the Web integration patterns, including merchant validation and the Apple Pay JavaScript APIs to surface an Apple Pay button in the checkout flow. Configuration work focused on enabling token-based payment acceptance, mapping Apple Pay payment tokens to the site checkout fields for billing and shipping, and enforcing TLS and merchant certificate requirements for payment authorization.
Operational coverage is limited to Thompson Tee ecommerce checkout on its United States website, affecting online sales and finance workflows tied to payment capture and reconciliation. Governance activities included merchant identity verification, certificate provisioning, and adjustments to payment acceptance controls and finance reconciliation processes to accommodate tokenized Apple Pay transactions.
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Payment Processing | ERP |
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2020 | 2020 |
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Thompson Tee AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Thompson Tee implemented Zendesk Chat on its website, deploying a Chatbots and Conversational AI solution to instrument direct customer engagement on its e-commerce storefront. The implementation uses the Zendesk Chat web widget embedded on product and checkout pages to enable real-time messaging and asynchronous offline message capture when agents are unavailable. This configuration supports a small support operation consistent with a 25 person retail organization, routing inbound chats to on-duty customer service representatives.
Functional capabilities observed include automated greetings and canned responses to accelerate first response, chat transcript capture for agent follow up, and basic rule based routing to distribute conversations to available staff. Operational ownership is retained by Thompson Tee customer service and e-commerce teams, who maintain conversational scripts and escalation paths for order inquiries and returns. The deployment focuses on lightweight, web-embedded conversational handling provided by Zendesk Chat rather than broader enterprise orchestration.
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Thompson Tee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Thompson Tee implemented Microsoft 365 to provide a cloud-first collaboration platform. Thompson Tee, a 25-employee United States retail company, adopted Microsoft 365 under the Collaboration category to centralize productivity, email, and document management for core business functions.
The deployment follows a single-tenant Microsoft 365 architecture with Azure Active Directory used for identity and centralized administration, provisioning Exchange Online mailboxes, SharePoint Online team sites, Microsoft Teams for meetings and chat, OneDrive for Business for user file sync, and Office desktop and web applications for content creation. Functional coverage emphasizes messaging, document collaboration, real-time conferencing, and cloud storage to support sales, operations, and customer communications. Microsoft 365 is referenced on their corporate website, indicating that public-facing contact and administrative workflows are tied to the tenant, and governance is handled at the tenant level through role-based access controls and subscription management.
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Thompson Tee eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2015 | 2015 |
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Thompson Tee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Loyalty | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Thompson Tee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Thompson Tee CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Thompson Tee
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Thompson Tee Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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