Ticketmaster
325 N Maple Dr,
Beverly Hills, 90210, CA,
United States
Beverly Hills, 90210, CA,
United States
1 323-769-4600
Professional Services
Ticketmaster Technographics
Ticketmaster Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ticketmaster and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6678 Ticketmaster employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ticketmaster has purchased the following applications: Oracle e-Business Suite Accounts Payable for AP Automation in 2010, Oracle PeopleSoft HCM for Core HR in 2012, PayPal Resolution Center Dispute Management for Dispute Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ticketmaster is running and its propensity to invest more and deepen its relationship with Oracle , TekStream Solutions , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ticketmaster revenues, which have grown to $3.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ticketmaster intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ticketmaster Tech Stack and Enterprise Applications
Ticketmaster ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle e-Business Suite Accounts Payable | AP Automation | ERP | n/a | 2010 | 2010 |
In 2010 Ticketmaster implemented Oracle e-Business Suite Accounts Payable as an AP Automation initiative tied to the combined company upgrade to Oracle R12.0.6 following the Live Nation merger. FusionCloud Consulting resources served in Manager and Solutions Architect capacities, with the engagement running from June 2010 to December 2010 across Los Angeles and Houston and focused on unifying finance and project accounting processes. The implementation leveraged experience with Oracle 11.5.10 modules including GL, AR, AP, FA, PA, PC, Multi-org and AGIS, and concentrated on configuring the Oracle e-Business Suite Accounts Payable module to support automated invoice processing, supplier master consolidation, and payment workflows consistent with AP Automation best practices. The project delivered a merged Chart of Accounts and standardized common processes for both companies, with configuration work to align accounts payable ledgers and subledger integration points. Integration work combined Ticketmaster systems with Oracle Financials and Projects applications, using multi organization architecture to preserve company and project accounting boundaries while enabling consolidated financial reporting. Governance and rollout responsibilities included scoping, solution analysis, development of the integration approach, management of deliverables, budget and hours, and coordinating activities from initial kickoff to the final go live in 2010.
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AP Automation | ERP |
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2014 | 2014 |
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ERP Financial | ERP |
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2010 | 2010 |
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ERP Financial | ERP |
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2021 | 2021 |
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Expense Management | ERP |
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2005 | 2005 |
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Payment Processing | ERP |
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2014 | 2014 |
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Ticketmaster HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2012 | 2018 |
In 2012, Ticketmaster implemented Oracle PeopleSoft HCM. The implementation focused on Core HR capabilities to support Ticketmaster's professional services organization and its US workforce of approximately 6,500 employees.
The deployment encompassed PeopleSoft Human Resources, Benefits administration, and Payroll modules within Oracle PeopleSoft HCM, configured to manage employee master data, position management, benefits enrollment, payroll processing, and tax calculation workflows. Standard PeopleSoft functional constructs such as security roles, job data elements, and approval routing were applied to align system controls with HR operating procedures. The application name Oracle PeopleSoft HCM is the primary HR platform in this configuration.
Operational coverage included core HR, payroll, and benefits administration across HR, finance, and payroll teams, with the system serving as the authoritative source for employee records and compensation data. The implementation consolidated HR transactional processing and recordkeeping under the Core HR application to support ongoing HR operations.
Governance and program staffing emphasized an experienced payroll manager with IT functional systems background in PeopleSoft HR, Benefits, and Payroll who led configuration, testing, and cutover coordination. Role-based access controls, data stewardship responsibilities within HR and payroll teams, and documented operating procedures were established to sustain system operations and support ongoing maintenance.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Ticketmaster ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayPal | Legacy | PayPal Resolution Center Dispute Management | Dispute Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024 Ticketmaster implemented PayPal Resolution Center Dispute Management, deploying the PayPal Resolution Center Dispute Management application as part of its payments stack to support Dispute Management across the United States ticketing platform. This implementation extended Ticketmaster's collaboration with PayPal to simplify and scale the fan payment experience and to improve checkout and payment processing.
The PayPal Resolution Center Dispute Management deployment focused on standard Dispute Management capabilities common to dispute platforms, including centralized case management, chargeback workflow automation, evidence collection and submission, and lifecycle tracking for disputed transactions. Configuration emphasized automated routing and status orchestration to align dispute workflows with Ticketmaster's payment flow and reconciliation processes.
Operational integration linked PayPal Resolution Center Dispute Management directly to Ticketmaster's PayPal payments integration and checkout processing in the United States, bringing dispute handling into payments and finance operations and supporting customer service and chargeback response teams. Governance changes included standardized dispute intake and evidence workflows to streamline case ownership and cross-team coordination, and the rollout prioritized consistency across Ticketmaster's US sales channels while maintaining alignment with PayPal dispute procedures.
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Reservation and Booking Management | ERP Services and Operations |
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2002 | 2023 |
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Ticketmaster AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2017 |
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Ticketmaster Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Data Warehouse | Analytics and BI |
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2011 | 2011 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Ticketmaster Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Ticketmaster Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Ticketmaster eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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Ticketmaster CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2002 | 2002 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Ticketmaster PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Ticketmaster PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Ticketmaster IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Streaming | IaaS |
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2024 | 2024 |
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Database Management | IaaS |
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2012 | 2012 |
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Database Management | IaaS |
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2019 | 2019 |
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Ticketmaster CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ticketmaster
| First Name | Last Name | Title | Function | Department | Phone | |
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VP HR Talent Management | VP | HR | |
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Senior Director - Human Resources | Director | HR | |
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Director of Talent Acquisition | Director | HR | |
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Director HR Operations | Director | HR | |
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Director, Client Digital Marketing | Director | Customer Service | |
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VP, Analytics & Optimization | VP | IT | |
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Director of Analytics | Director | Finance | |
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Vice President Revenue and Analytics | VP | Sales | |
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Director, Technical Sales | Director | Finance | |
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VP, Platform Strategy & Operations | VP | IT | |
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VP Operations | VP | Operations | |
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Director of Operations | Director | Finance | |
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President, North America | CXO | Finance | |
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Client Support Director - Field Operations | Director | Customer Service | |
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VP of Finance | VP | Finance | |
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Chief Technology Officer | CXO | IT | |
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VP of Engineering, Data Science | VP | IT | |
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Principal Software Engineer, Data Sciences | Director | IT | |
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CFO - North America | CXO | Finance | |
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Chief Information Officer | CXO | IT | |
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Vice President – Finance / Global Business Solutions | VP | Finance | |
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Vice President Finance | VP | Finance | |
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SR IT Director | Director | IT | |
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Director of Finance | Director | Finance | |
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Vice President - Accounting | VP | Finance | |
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Finance and Planning Manager | Manager | Finance | |
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SVP Enterprise Business Systems | VP | IT | |
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Director, Human Resources | Director | HR | |
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Recruiting, Talent Acquisition, Talent Sourcing | Manager | Procurement | |
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HR Recruitment Partner | Manager | HR | |
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Recruiting, Talent Acquisition, Talent Sourcing | Manager | Procurement | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Business System Analyst/Administrator | Manager | Marketing | |
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Salesforce Data Migration Analyst & Administrator | Manager | Marketing | |
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Apps Being Evaluated by Ticketmaster Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Ticketmaster IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Ticketmaster digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Ticketmaster Technographics
Ticketmaster is a Professional Services organization based in United States,
with around 6678 employees and annual revenues of $3.10 billion.
Ticketmaster operates a diverse technology stack with applications such as
Oracle e-Business Suite Accounts Payable, Oracle PeopleSoft HCM and PayPal Resolution Center Dispute Management,
covering areas like AP Automation, Core HR and Dispute Management.
Ticketmaster has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and PayPal.
Ticketmaster recently adopted applications including
PayPal Resolution Center Dispute Management in 2024, Confluent Cloud in 2024 and Advanse in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ticketmaster’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ticketmaster’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ticketmaster technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.