Tiket.com
Grha Niaga Thamrin 5th Floor,
Jakarta, 10230,
Indonesia
Jakarta, 10230,
Indonesia
62 21 29633600
Professional Services
Tiket.com Technographics
Tiket.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tiket.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Tiket.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tiket.com has purchased the following applications: Workday Financial Management for ERP Financial in 2020, Catapa Payroll for Payroll in 2023, Sabre Automated Exchange for Reservation and Booking Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tiket.com is running and its propensity to invest more and deepen its relationship with Workday , Catapa , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tiket.com revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tiket.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tiket.com Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Tiket.com implemented Workday Financial Management, an ERP Financial application to centralize finance capabilities and align financial operations with an ongoing HR transformation effort. The initiative addressed siloed employee and business data and a reliance on spreadsheets, responding to a workforce with large millennial representation and the needs of a consumer-centric online travel platform serving over 17 million users.
The deployment used cloud-delivered Workday Financial Management and was configured to provide core financial modules, including general ledger, accounts payable and receivable workflows, financial reporting, and planning capabilities typical of the ERP Financial category. Configuration emphasized system-native reporting and planning to replace ad hoc spreadsheet analysis, and automation of period close and reporting routines to improve data consistency across finance and HR-aligned processes.
Operational coverage focused on corporate finance and HR-aligned decision workflows within Tiket.com’s Indonesian operations, standardizing the chart of accounts, instituting role-based access controls, and formalizing period close governance. The implementation of Workday Financial Management supported faster decision-making and centralized employee and business data to accommodate rapid growth and higher internal expectations for integrated workplace technology.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Catapa | Legacy | Catapa Payroll | Payroll | HCM | n/a | 2023 | 2023 |
In 2023, Tiket.com implemented Catapa Payroll to manage core payroll and payslip processing for its Indonesian operations. Catapa Payroll is positioned as the company Payroll application for handling payroll runs and employee payslip issuance across the organization.
The implementation focuses on payroll processing and payslip generation modules, configured for salary component mapping, scheduled payroll runs, and automated payslip production. Catapa Payroll is used to centralize payroll data exchange workflows and to operationalize payroll processing tasks typically managed by HR and Finance.
Integration work centers on a Workday and Catapa payroll integration, as indicated by Tiket.com recruitment materials referencing Workday, Catapa and payroll integration. The integration is implemented to transfer HR master data and payroll input files from Workday into Catapa Payroll, enabling automated employee record synchronization and payroll input orchestration between the two systems.
Operational governance emphasizes payroll cycle scheduling, reconciliation workflows between Workday and Catapa Payroll, and role based controls for payroll processing and payslip distribution. The implementation is scoped to Indonesia and is structured to support HR and Finance payroll functions through coordinated data exchange and centralized payroll processing using Catapa Payroll.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SABRE | Legacy | Sabre Automated Exchange | Reservation and Booking Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, tiket.com extended its long-standing partnership with Sabre and deployed Sabre Automated Exchange to support Reservation and Booking Management in the Indonesia market. The engagement continues use of Sabre's global distribution system and shopping APIs, and adds Sabre automation tools to centralize post-booking servicing for Indonesian consumers.
The implementation configures Sabre Automated Exchange alongside Sabre Automated Refunds to automate post-booking workflows including ticket exchanges, refund processing and booking lifecycle updates, while shopping APIs remain the primary source for fare and offer retrieval. Functional capabilities implemented include rules-based exchange processing, automated refund authorization flows and orchestration of booking state changes to reduce manual touchpoints in customer service workflows.
The deployment integrates directly with Sabre GDS and Sabre shopping APIs, and incorporates Sabre Direct Pay for virtual payment handling and settlement, keeping payments and post-booking operations within the Sabre service footprint. Operational coverage focuses on customer service and operations teams serving the Indonesia market, using Sabre Automated Exchange to process consumer-facing servicing requests and payment reconciliations tied to exchanges and refunds.
Governance emphasizes automation-first workflow restructuring for post-booking servicing, with configuration of exchange and refund rules, exception handling, and staged rollout to operational teams. The program aims to boost operational efficiency and improve customer servicing times through continued orchestration of Sabre Automated Exchange and the broader Sabre automation toolset.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2012 | 2012 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
|
2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Tiket.com
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tiket.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tiket.com IT executives and key decision makers. This section highlights Tiket.com's latest recorded technology evaluations, including Juspay for Payment Processing on 2025-03-25 and Amadeus Altea NDC for Reservation and Booking Management on 2024-12-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tiket.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Tiket.com Technographics
Tiket.com is a Professional Services organization based in Indonesia,
with around 2000 employees and annual revenues of $500.0 million.
Tiket.com operates a diverse technology stack with applications such as
Workday Financial Management, Catapa Payroll and Sabre Automated Exchange,
covering areas like ERP Financial, Payroll and Reservation and Booking Management.
Tiket.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Catapa and SABRE.
Tiket.com recently adopted applications including
Sabre Automated Exchange in 2024, Catapa Payroll in 2023 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tiket.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tiket.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tiket.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.