Tilson
16 Middle St., 4th Floor,
Portland, 4101, ME,
United States
Portland, 4101, ME,
United States
1 120-759-6427
Professional Services
Tilson Technographics
Tilson Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tilson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Tilson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Tilson has purchased the following applications: Workday Recruiting for Recruiting, Applicant Tracking System in 2022, Ironclad CLM for Contract Lifecycle Management in 2020, FreshDesk Customer Support for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tilson is running and its propensity to invest more and deepen its relationship with Workday , Ironclad , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tilson revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tilson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tilson Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2022 | 2022 |
In 2022 Tilson implemented Workday Recruiting. Tilson deployed Workday Recruiting as its primary Recruiting,Applicant Tracking System to centralize talent acquisition activities for HR and recruiting teams across the professional services firm.
The implementation is delivered through Workday's cloud platform and is surfaced on Tilson's public careers site at https://tilsontech.wd1.myworkdayjobs.com/Tilson_External_Careers, using Workday Recruiting on their website to publish openings and capture candidate applications. Functional modules configured include job requisition creation and lifecycle management, external job posting to the careers site, candidate tracking and disposition, interview coordination, and offer administration within Workday Recruiting.
Operational scope focuses on Tilson's HR recruiting function, with the system acting as the applicant tracking backbone for requisition owners, hiring managers, and recruiters. The deployment emphasizes standard Workday Recruiting workflows for requisition approvals, candidate data governance, and structured candidate lifecycle processes to align hiring governance and reporting within the Workday environment.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ironclad | Legacy | Ironclad CLM | Contract Lifecycle Management | Content Management | n/a | 2020 | 2020 |
In 2020, Tilson implemented Ironclad CLM for Contract Lifecycle Management. A Legal Operations Coordinator stood up Ironclad CLM to centralize internal contract management, delivering strategic workflow design, organization of historical contract upload flights, and business user training. The implementation targeted Legal and Corporate Governance teams, supporting Board of Directors processes and standardizing contract intake.
Configuration work emphasized contract ingestion and a centralized repository, workflow automation for approvals and execution, and configuration of clause and template controls consistent with Contract Lifecycle Management practices. Ironclad CLM was configured to model approval routing and automated tasks to reduce manual handoffs, and the project included phased organization of existing contract documents into the system. The deployment scope included role based access controls and document versioning to support compliance and auditability.
During the same period Tilson stood up a separate Cap Table Management solution, Carta, for streamlined equity management, while Ironclad CLM remained focused on contract flows, there is no claim of a direct technical integration between the two in source notes. Operational coverage for Ironclad CLM included legal operations, contract administration, and processes for recording outside counsel spend and diversity statistics. Training of business users was an explicit part of the rollout to enable ongoing contract lifecycle management activities.
Governance and process changes included creation of legal processes to accommodate COVID-19, updates to policies and standards tied to Board governance work, and a new internal system for tracking outside counsel spending and diversity metrics. The project also supported ESG efforts related to B Corp certification through process organization and policy improvements. Outcomes explicitly reported include internal process improvement, business user training, and streamlined equity management via the Carta implementation.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Tilson implemented FreshDesk Customer Support on its public website. The deployment centralized customer facing intake for technical and delivery inquiries and served as the primary Customer Support channel.
FreshDesk Customer Support was configured to provide core ticketing, a knowledge base for self service, automated routing, and SLA enforcement consistent with Customer Support best practices. The implementation included role based agent access, ticket classification, and workflow automation to support inbound web originated requests. These functional modules align with standard service workflows for issue capture, triage, and resolution.
The solution is embedded on Tilson's website to capture web form submissions and browser based support interactions, establishing a single inbox for client queries. Operational coverage spans client facing support teams and technical delivery groups, with agents and managers using FreshDesk Customer Support to coordinate case handling. The architecture is centered on a hosted FreshDesk instance tied to the public site for customer facing interactions.
Governance emphasized centralized ticket ownership, defined escalation paths, and permissioned agent roles to enforce standardized response processes. Rollout focused on shifting customer intake to a managed ticketing system and standardizing triage and escalation across departments. The narrative documents an implementation of FreshDesk Customer Support as the website integrated customer support layer for Tilson in 2021.
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Tilson
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Tilson Executives
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FAQ - APPS RUN THE WORLD Tilson Technographics
Tilson is a Professional Services organization based in United States,
with around 800 employees and annual revenues of $180.0 million.
Tilson operates a diverse technology stack with applications such as
Workday Recruiting, Ironclad CLM and FreshDesk Customer Support,
covering areas like Recruiting, Applicant Tracking System, Contract Lifecycle Management and Customer Support.
Tilson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Ironclad and Freshworks.
Tilson recently adopted applications including
Workday Recruiting in 2022, DigitalOcean Droplets in 2022 and FreshDesk Customer Support in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tilson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tilson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tilson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.