Owings Mills, 21117, MD,
United States
TIPCO Technologies Technographics
TIPCO Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TIPCO Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 TIPCO Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TIPCO Technologies has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2021, LiveChat for Chatbots and Conversational AI in 2018, Unilog CX1 PIM for Product Information Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TIPCO Technologies is running and its propensity to invest more and deepen its relationship with Epicor , LiveChat, Inc. , Unilog or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TIPCO Technologies revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TIPCO Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TIPCO Technologies Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, TIPCO Technologies deployed Epicor Prophet 21 as its Distribution ERP to centralize purchasing, order processing, and demand planning for its distribution operations. The implementation concentrated on supply chain and customer experience functions at the companys San Diego, CA site, aligning ERP workflows with midmarket distribution practices.
Epicor Prophet 21 was configured to support high-volume purchase order processing, demand planning, inventory management, order management, and operational reporting. The deployment emphasized automated PO generation and consolidated KPI and lost sales reporting, with the supply chain team producing demand planning reports and running purchase orders for thousands of industrial products through Epicor Prophet 21.
Operational integration used SQL-based data extraction and an eCommerce content management workflow, with the team managing customer experience on an eCommerce platform and using Unilog site manager alongside Epicor Prophet 21. These connections supported product catalog synchronization and transactional order flows between online channels and the Distribution ERP environment.
Governance centered on supply chain reporting and process orchestration, with a supply chain analyst compiling KPI reports, lost sales reports, and demand planning outputs to inform purchasing cadence. Those activities explicitly aimed to maximize purchasing efficiency and minimize lost sales while operationalizing Epicor Prophet 21 across purchasing, inventory, and eCommerce touchpoints.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, TIPCO Technologies deployed LiveChat as a site-embedded chat widget on its public website. TIPCO Technologies uses LiveChat, categorized as Chatbots and Conversational AI, to capture leads and manage real-time customer inquiries from distribution customers and prospects. The deployment is implemented at the application layer of the website, delivering browser based chat sessions and agent handoff.
LiveChat was configured to support core conversational capabilities such as live agent chat, canned responses, chat routing, and contact capture consistent with Chatbots and Conversational AI functional workflows. Operational scope centers on customer service and sales lead intake teams, with chat sessions triaging inbound questions, escalating complex issues to asynchronous channels, and collecting contact data for follow up. Governance emphasizes scripted response libraries and agent escalation protocols to standardize web based interactions.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Unilog | Legacy | Unilog CX1 PIM | Product Information Management | eCommerce | n/a | 2025 | 2025 |
In 2025 TIPCO Technologies deployed Unilog CX1 PIM alongside Unilog CX1 eCommerce to build a digital sales channel and enrich its product catalogs. The deployment in the United States positioned Unilog CX1 PIM as the central Product Information Management platform feeding the CX1 eCommerce storefront and supporting national customer adoption.
The implementation focused on catalog enrichment and faster product onboarding, using Unilog CX1 PIM capabilities for centralized product data management, metadata standardization, and digital asset association to improve catalog accuracy. The architecture paired a central PIM repository with the CX1 eCommerce layer, enabling synchronous catalog publishing, category taxonomy alignment, and workflow led data governance.
Operational scope covered distribution, sales enablement, and order operations across TIPCO Technologies in the United States, with rollout activities aligning catalog stewardship and onboarding workflows to accelerate operational efficiency. Outcomes reported included improved catalog accuracy, faster product onboarding, and accelerated national customer adoption as direct results of the Unilog CX1 PIM enabled solution.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TIPCO Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by TIPCO Technologies Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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