TM Forum
100 Enterprise Drive Suite 301 #1649,
Rockaway, 7866, NJ,
United States
Rockaway, 7866, NJ,
United States
1 862-227-1648
Non Profit
TM Forum Technographics
TM Forum Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TM Forum and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 TM Forum employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TM Forum has purchased the following applications: Sage Intacct for ERP Financial in 2023, Zendesk Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TM Forum is running and its propensity to invest more and deepen its relationship with Sage , Zendesk , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TM Forum revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TM Forum intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TM Forum Tech Stack and Enterprise Applications
TM Forum ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2023 | 2023 |
In 2013, TM Forum implemented Sage Intacct as its ERP Financial platform to consolidate and manage the financial operations of a sprawling global professional services organization. TM Forum is a United States based professional services organization with approximately 300 employees and annual revenue near 30,000,000, and the deployment focused on centralizing finance and accounting workflows across its global operations.
The Sage Intacct implementation emphasized core financial modules including general ledger, accounts payable, accounts receivable, multi entity consolidation, dimensional reporting, and budgeting and forecasting capabilities typical for an ERP Financial system. Configuration work targeted multi entity chart of accounts, dimensional tagging for project accounting and member billing, and automated period close sequences to support recurring financial processes. Workflow automation addressed approval routing for payables and receivables, role based access controls, and audit trails to maintain financial governance and compliance.
Operational coverage centered on the finance department and extended to accounting, treasury, and program finance teams that administer member programs and events. Governance established a centralized chart of accounts, defined close calendars and reconciliation procedures, and role based segregation of duties to standardize month end workflows under Sage Intacct. The narrative links TM Forum, Sage Intacct, ERP Financial and finance and accounting, with Sage Intacct serving as the primary ERP Financial application supporting the organization’s finance function.
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TM Forum AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 TM Forum implemented Zendesk Chat on its website to add real-time messaging capabilities. Zendesk Chat, classified under Chatbots and Conversational AI, is deployed as a cloud SaaS chat widget embedded in site pages to capture visitor and member inquiries. The implementation targets customer support and member engagement workflows, routing live conversations to staffed agents and capturing transcripts for follow up.
Configuration reflects standard Chatbots and Conversational AI patterns, including a live chat widget, automated triggers tied to page behavior, templated responses for common questions, and session transcript capture for knowledge management. Operational governance emphasizes agent staffing, defined response protocols, and regular transcript review to standardize handling across support and community teams. The visible scope is limited to on-site conversational interfaces and no specific named integrations are indicated in the source.
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TM Forum Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, TM Forum implemented Microsoft 365. TM Forum deployed Microsoft 365 as a Collaboration platform and is using Microsoft 365 on their website to publish and manage public content alongside internal collaboration.
The implementation leveraged standard Collaboration capabilities including cloud email, document libraries and content management, file synchronization, and real time communication and conferencing. The Microsoft 365 deployment centered on SharePoint Online style content management, OneDrive style file sync, Teams style collaboration, and Exchange style email as part of the suite.
Operational scope covered corporate staff across the organization for a 300 person professional services firm, with a focus on collaboration, content publishing, and member engagement workflows tied to the TM Forum website. Configuration work included user provisioning, mailbox and site configurations, and publishing workflows to support both internal collaboration and externally visible content.
Governance emphasized role based access controls, content lifecycle policies, and administrative controls to manage collaboration and public content. The deployment positioned Microsoft 365 Collaboration as the central platform linking internal communications with the organization’s website presence.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2019 | 2019 |
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TM Forum Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2011 | 2011 |
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TM Forum eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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TM Forum CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Community Management | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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TM Forum ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2017 | 2017 |
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TM Forum PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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TM Forum IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at TM Forum
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer (CFO) | Board Member | Strategic Finance & AI Integration | CXO | Finance | |
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Global Finance Director | Director | Finance | |
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Account receivable, Credit and Collection | Manager | Finance | |
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IT Operations Director | Director | IT | |
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Manager, Member Engagement & Operations | Manager | Customer Service | |
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Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by TM Forum Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TM Forum IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TM Forum digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD TM Forum Technographics
TM Forum is a Non Profit organization based in United States,
with around 800 employees and annual revenues of $1.00 billion.
TM Forum operates a diverse technology stack with applications such as
Sage Intacct, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
TM Forum has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Zendesk and Microsoft.
TM Forum recently adopted applications including
Sage Intacct in 2023, DocuSign eSignature in 2022 and Google Workspace (Formerly Google G-Suite) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TM Forum’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TM Forum’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TM Forum technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.