Toast
333 Summer Street,
Boston, 2210, MA,
United States
Boston, 2210, MA,
United States
1 617-297-1005
Professional Services
Toast Technographics
Toast Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Toast and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5700 Toast employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Toast has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, Workday Absence Management for Absence and Leave Management in 2019, Workday Professional Services Automation (PSA) for Professional Services Automation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Toast is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Greenhouse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Toast revenues, which have grown to $4.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Toast intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Toast Tech Stack and Enterprise Applications
Toast ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Toast implemented Oracle NetSuite ERP to centralize its financial system and establish a single source of truth for general ledger and tax reporting. The Oracle NetSuite ERP deployment was positioned to support core financials and ledger activity in support of Tax, Financial Systems, Engineering, R&D, and Business Systems teams across the company.
Configuration work centered on financial management and general ledger capabilities typical of ERP Financial platforms, with explicit focus on tax reporting data flows. Toast staffed a Tax Technology Lead role to own configuration, implementation, and evolution of tax engines, and to define technical requirements that link the Oracle NetSuite ERP transaction and ledger data to tax calculation engines.
Integrations included the Vertex O Series on demand tax engine and Avalara as explicit tax technologies managed by the Tax Technology Lead, with design, development, testing, and operational support responsibilities described for those connections. Implementation scope included extracting transactional datasets from the ERP, reviewing XML and JSON logs from tax engine exchanges, troubleshooting returned error codes, and reconciling state and local audit extractions back to NetSuite financial records.
Governance and operational controls emphasized adherence to internal SDLC processes, testing to confirm business rule conformance, documentation of configuration and controls, and training for Tax, Business Systems, and R&D teams. The role also included ongoing monitoring and maintenance of tax engines, identifying tax technology risks and opportunities, and coordinating with SaaS support teams to manage issue resolution and sustain the tax reporting integration with Oracle NetSuite ERP.
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Toast HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019 Toast implemented Workday Absence Management within its Absence and Leave Management footprint to centralize time off and absence workflows across the People and Places organization. The implementation was managed by the Talent Operations team and the People team Technology Operations organization within Shared Services, with functional reporting into the Sr Manager of HR Systems and dotted line collaboration with the In Country India People Team Sr Manager of HR Shared Services.
Workday Absence Management was configured alongside core Workday HCM components and supported by an HRIS Analyst who performed hands on configuration for business processes, notifications, condition rules, and configurable security. The team created and maintained custom Workday reports and used Enterprise Interface Builders to populate, test, and process bulk transactions including job changes, compensation updates, workteams, performance ratings, and stock grant data, enabling absence related eligibility and leave balance calculations to align with other HR processes.
Operational coverage included the HR service center, Talent Operations, payroll adjacent processes, benefits administration, performance review cycles, merit and bonus workflows, open enrollment windows, and headcount planning events. Integrations were described as connected to associated integrated systems through EIBs and scheduled reporting, with the HRIS Analyst providing day to day technical operations such as troubleshooting, testing, and peer review for break fix and new configurations to ensure continuity across those systems.
Governance centered on SOX compliance, configurable security assignments for new hires and job changes, and structured support for semi annual Workday releases including research and demonstration of new functionality. The role produced enablement materials including user guides and product videos to support partner teams and provided customer support via email, Slack, and ServiceNow tickets, embedding absence management into established HR workflows and operational procedures.
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Applicant Tracking System | HCM |
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2016 | 2016 |
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Benefits Administration | HCM |
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2019 | 2019 |
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Candidate Relationship Management | HCM |
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2022 | 2022 |
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Toast ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Professional Services Automation (PSA) | Professional Services Automation | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Toast implemented Workday Professional Services Automation (PSA) as part of its People & Places Talent Operations, positioning the Workday Professional Services Automation (PSA) deployment within the companys HR Technology Operations organization to support HR, Financials, Benefits and Payroll data flows. The implementation aligns with the Professional Services Automation category and is managed from a shared services model that includes an HR Integrations Developer embedded in the People team and reporting into Sr Manager HR Systems and dotted line into in-country HR Shared Services.
Configuration and functional scope centered on integration engineering, reporting, and security for the Workday Professional Services Automation (PSA) footprint, with detailed integration specifications, field mappings, and lifecycle delivery processes. Teams used Workday integration tooling including Enterprise Interface Builder, Cloud Connect, Core Connector, and Workday Studio, and adopted Workato for automation where appropriate, while building advanced reports, dashboards, calculated fields and configurable security to support self-service analytics and operational HR workflows.
Operational responsibilities covered end-to-end data flow design and root cause analysis for inbound and outbound integrations, creation and maintenance of integrations between Workday and internal Toast systems as well as external vendors, and the production of ad-hoc and advanced reporting to serve talent operations and business stakeholders. Security workstreams included design and maintenance of administrator, segmented, aggregation and intersection security groups to support supervisory and location-based access models across the organization.
Governance emphasis included driving major Workday releases with comprehensive adoption and regression testing plans, prioritizing an integration, security and reporting roadmap, and operating within a SOX compliant control environment. The program combined technical integration ownership with process and HR service center procedure development in a global, matrixed organization, with the HR Integrations Developer responsible for marrying systems architecture with operational HR and finance requirements.
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Toast Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Toast Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Toast SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2019 | 2020 |
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Toast CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing, Sales Engagement | CRM |
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2019 | 2019 |
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Call Center, Interactive Voice Response (IVR), Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Sales Engagement | CRM |
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2021 | 2021 |
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Toast ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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Toast SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2022 | 2022 |
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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Toast TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Toast PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2023 | 2023 |
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Toast IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Toast CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Toast
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Toast Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Toast IT executives and key decision makers. This section highlights Toast's latest recorded technology evaluations, including FIS Commercial Loan Servicing (formerly ACBS) for Loan Management on 2026-03-03, Toast POS for Point Of Sale on 2025-08-26, and NCR Voyix Aloha POS for Point Of Sale on 2025-06-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Toast digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Toast Technographics
Toast is a Professional Services organization based in United States,
with around 5700 employees and annual revenues of $4.96 billion.
Toast operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workday Absence Management and Workday Professional Services Automation (PSA),
covering areas like ERP Financial, Absence and Leave Management and Professional Services Automation.
Toast has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Workday.
Toast recently adopted applications including
Postie in 2023, Clinch Talent in 2022 and Xactly Manage in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Toast’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Toast’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Toast technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.