Top Markets
2351 Maple Rd.,
Williamsville, 14221, NY,
United States
Williamsville, 14221, NY,
United States
1 716-515-3200
Retail
Top Markets Technographics
Top Markets Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Top Markets and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 14000 Top Markets employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Top Markets has purchased the following applications: Benefitfocus Benefitplace for Benefits Administration in 2019, ServiceChannel for Facility Management in 2022, DemandTec Forecasting and Planning for Demand Forecasting and Planning in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Top Markets is running and its propensity to invest more and deepen its relationship with Benefitfocus , UKG , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Top Markets revenues, which have grown to $2.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Top Markets intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Top Markets Tech Stack and Enterprise Applications
Top Markets HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefitfocus | Legacy | Benefitfocus Benefitplace | Benefits Administration | HCM | n/a | 2019 | 2019 |
In 2019, Tops Markets implemented Benefitfocus Benefitplace to centralize Benefits Administration for its retail workforce of 5,000 benefit-eligible employees across 180 stores in three states. The initiative targeted a demographic mix from Generation Z to baby boomers and was positioned to simplify open enrollment and communicate a new high-deductible health plan option to hourly and salaried staff.
The deployment of Benefitfocus Benefitplace emphasized enrollment workflow configuration and consumer education capabilities typical of Benefits Administration platforms. Tops worked with its Benefitfocus customer success manager to design communication campaigns and enrollment touchpoints, and the implementation included mobile access through the Benefitfocus App so employees could review benefits information and make enrollment elections from smartphones and tablets.
Operational coverage focused on HR and benefits administration teams supporting store-level employees across the Northeastern United States, with configuration designed to surface eligibility and election options to diverse employee cohorts. The project emphasized centralized administration of plan offerings and enrollment content, reducing manual enrollment support and enabling benefits administrators to manage communication and education activities from the platform.
Outcomes reported by Tops Markets were improved employee access to benefits information, higher confidence among employees when evaluating the HDHP option, and reduced stress for benefits administrators during open enrollment. Tops characterized subsequent open enrollment cycles as markedly smoother following the Benefitfocus Benefitplace rollout.
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Payroll | HCM |
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2010 | 2010 |
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Payroll | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Scheduling | HCM |
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2017 | 2017 |
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Top Markets ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceChannel | Legacy | ServiceChannel | Facility Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Tops Markets implemented ServiceChannel as its Facility Management platform to establish a system of record for corporate and store teams across its retail estate. The deployment targeted facilities and operations management across 162 store locations, centralizing asset, vendor, and maintenance data to support proactive decision making.
The ServiceChannel deployment configured preventive maintenance scheduling, asset inventory and lifecycle tracking, contractor performance monitoring, and refrigerant management capabilities. A preventative maintenance program was rolled out to more than 160 stores, covering scheduled work for roughly 7500 critical assets and automated scheduling and follow-up testing for 1400 refrigeration assets. The implementation also incorporated GPS check-in capture and the Contractor Scorecard tool to validate vendor presence and drive vendor coaching and performance improvement.
Operational coverage included corporate facilities teams, store maintenance staff, and third party contractors, with maintenance and spend data shared across other departments for planning, budgeting, and forecasting. ServiceChannel served as a single source of truth for repair and maintenance spend and refrigerant compliance tracking, enabling data-driven asset replacement and reduced downtime across the fleet of stores.
Governance and process changes focused on organization-wide adoption of ServiceChannel as the authoritative facilities record and formalization of preventative maintenance workflows and vendor scorecarding. Reported results included 88% on-time completion of preventive maintenance, a 23% improvement in vendor check-in rate, and a 35% reduction in refrigerant leak rate for 1400 refrigeration assets, contributing to reduced downtime on 7500 critical assets and improved visibility for planning and forecasting, according to Maintenance Specialist Craig DeGroat.
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Top Markets SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | DemandTec Forecasting and Planning | Demand Forecasting and Planning | SCM | n/a | 2022 | 2023 |
In 2022 Top Markets deployed DemandTec Forecasting and Planning as part of a multi year agreement to adopt DemandTec Unified Lifecycle Pricing across its operating companies in the Northeastern United States. The deployment emphasizes Demand Forecasting and Planning capabilities within the lifecycle pricing platform and is positioned to centralize pricing, promotions and supplier collaboration while improving price perception.
The implementation packages forecasting and planning modules together with pricing and promotion optimization functionality, aligning demand forecasting, promotional planning and price optimization workflows within a unified lifecycle pricing construct. DemandTec Forecasting and Planning was configured to support baseline demand forecasting, promotion lift analysis, promotional calendar orchestration and price elasticity informed pricing decisions consistent with Demand Forecasting and Planning category capabilities.
Operational scope covers Tops and Price Chopper operating companies across the Northeastern United States, and the rollout follows a multi year program to centralize pricing governance and supplier collaboration processes across business units. The initiative impacts merchandising, pricing, category management, procurement and finance functions by standardizing promotion planning cadence, supplier collaboration touch points and centralized price governance.
The public announcement explicitly cites forecasting, planning, pricing and promotion optimization as components of the deployed lifecycle pricing solution, and it identifies improving price perception as a targeted outcome of the centralized platform. Governance changes center on unified pricing controls and cross functional promotion workflows to enforce consistent pricing and promotional execution across operating companies.
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Top Markets CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Top Markets ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Top Markets IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Top Markets CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Top Markets
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP HR | VP | HR | |
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CFO | CXO | Finance | |
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COO | CXO | Finance | |
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VP Human Resources | VP | HR | |
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Manager of Payroll Systems | Manager | IT | |
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Manager Property/Facilities/Office Services | Manager | Operations | |
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President and Chief Operating Officer | CXO | Finance | |
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Facility Training Manager | Manager | Operations | |
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Maintenance Manager | Manager | Finance | |
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HR Manager | Manager | HR | |
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HRIS Manager | Manager | HR | |
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Director Information Technology Support | Director | IT | |
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Apps Being Evaluated by Top Markets Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Top Markets IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Top Markets digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Top Markets Technographics
Top Markets is a Retail organization based in United States,
with around 14000 employees and annual revenues of $2.80 billion.
Top Markets operates a diverse technology stack with applications such as
Benefitfocus Benefitplace, ServiceChannel and DemandTec Forecasting and Planning,
covering areas like Benefits Administration, Facility Management and Demand Forecasting and Planning.
Top Markets has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Benefitfocus, ServiceChannel and Acoustic.
Top Markets recently adopted applications including
UKG Pro Payroll (ex UKG Dimensions Payroll) in 2023, ServiceChannel in 2022 and DemandTec Forecasting and Planning in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Top Markets’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Top Markets’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Top Markets technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.