South San Francisco, 94080, CA,
United States
Torqued Technographics
Torqued Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Torqued and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Torqued employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Torqued has purchased the following applications: Rocket.chat for Chatbots and Conversational AI in 2018, FrontApp for Collaboration in 2018, Algolia Search for Application, Web and Enterprise Search in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Torqued is running and its propensity to invest more and deepen its relationship with Rocket.chat , Front , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Torqued revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Torqued intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Torqued Tech Stack and Enterprise Applications
Torqued AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Torqued deployed Rocket.chat as a web-embedded conversational interface on its public website. The Rocket.chat deployment is classified as Chatbots and Conversational AI and operates as the primary website chat channel for customer engagement at the company.
The Rocket.chat implementation is configured with core conversational capabilities typical for Chatbots and Conversational AI, including real-time messaging, channel-based threading, user session persistence, and administrative moderation controls. Torqued uses Rocket.chat to support customer-facing sales and support functions on its website, with operational ownership concentrated in customer-facing teams and technical staff maintaining configuration and user administration. Governance is lightweight and proportional to a 10-person organization, emphasizing straightforward moderation and configuration workflows for the site-level rollout.
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Torqued Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Torqued implemented FrontApp on their website to capture and centralize customer messages initiated from web contact flows. FrontApp, used as a Collaboration application, is embedded as a customer-facing widget that funnels inquiries into a shared team workspace for triage and response.
The deployment is oriented around shared inbox workflows, agent assignment, internal commenting, canned responses, and rule-based routing consistent with Collaboration platform capabilities. Operationally the FrontApp instance supports Torqued's customer support and commercial touchpoints within its 10-person United States organization, with governance enforced through assignment rules and internal note workflows to coordinate cross-functional handling of website-originated inquiries.
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Collaboration | Collaboration |
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2018 | 2018 |
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Torqued Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Algolia | Legacy | Algolia Search | Application, Web and Enterprise Search | Content Management | n/a | 2020 | 2020 |
In 2020 Torqued implemented Algolia Search to power search on its public website. The deployment leverages Algolia Search within the Application, Web and Enterprise Search category to provide customer-facing site search and product discovery for the Torqued automotive website.
The implementation follows a hosted search architecture, with indexes and relevance tuning managed through the Algolia Search console and search UI components integrated into the website, consistent with API and web SDK integration patterns common to Application, Web and Enterprise Search. Operational scope is limited to the website and the customer engagement and marketing functions it supports. Governance is lightweight and handled by the internal product or engineering team given Torqued's small staff, with iterative index configuration and relevance adjustments during rollout.
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Torqued PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Torqued IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Torqued CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Torqued
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Torqued Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||