London, E14 5BF,
United Kingdom
TOTAL Gas & Power Limited Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by TOTAL Gas & Power Limited and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 TOTAL Gas & Power Limited employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TOTAL Gas & Power Limited has purchased the following applications: Methodia CRM for CRM in 2021, SAP BW (Business Warehouse) for Data Warehouse in 2013, Methodia Suite for Utilities ERP in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TOTAL Gas & Power Limited is running and its propensity to invest more and deepen its relationship with Methodia , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TOTAL Gas & Power Limited revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TOTAL Gas & Power Limited intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Methodia | Legacy | Methodia CRM | CRM | CRM | n/a | 2021 | 2021 | In 2021, TOTAL Gas & Power Limited implemented Methodia CRM, a CRM application, to support the launch of its TGP customer portal in the United Kingdom. Methodia delivered a customer portal solution and collaborated with the TGP portal team on the portal launch and customer facing capabilities described in the vendor testimonial. The Methodia CRM deployment focused on customer account management, contact and case management, and portal integration to enable self service interactions and transactional workflows. Configuration work included CRM workflows and business rules to orchestrate service requests and account updates originating from the portal front end, with platform level automation to route enquiries into structured case handling processes. CRM and portal related integrations are inferred as part of the delivery, with API led connectivity feeding Methodia CRM from the portal and synchronizing customer master data with downstream billing, account master, and customer service queues to preserve data consistency across commercial and support functions. Governance was executed through a collaborative launch model with the TGP portal team, aligning CRM workflows to existing commercial and customer service processes and enabling staged rollout of portal capabilities. |
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI | n/a | 2013 | 2013 |
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Methodia | Legacy | Methodia Suite | Utilities ERP | ERP Services and Operations | n/a | 2020 | 2020 | In 2020, TOTAL Gas & Power Limited implemented Methodia Suite to deliver a new customer portal called the TGP Portal, supporting business customers in the United Kingdom. The engagement is recorded under the Utilities ERP category and focused on improving customer self service and portal functionality for commercial accounts. Implementation centered on Methodia Suite customer facing modules, delivering a switching portal and self service capabilities integrated with billing and CRM systems to support contract switching and account management workflows. The solution was provisioned to integrate operationally with existing billing and CRM back ends, enabling consolidated account view and request orchestration through the portal. Operational scope covered business customers and commercial teams in the United Kingdom, impacting customer service, sales and billing functions and centralizing portal driven interactions via Methodia Suite. Vendor testimonial thanks Methodia for a successful portal launch, indicating a production go live in 2020 and a phased rollout to business customers. Deployment required governance updates and workflow restructuring to manage self service switching, including defined handoffs between the portal and billing processes, with operational ownership assigned to customer operations and commercial teams. The implementation emphasizes customer portal orchestration, billing and CRM integration, and process governance as central components of the Methodia Suite Utilities ERP deployment at TOTAL Gas & Power Limited. |
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