Tower Hamlets
5 Clove Cres, Poplar,
London, E14 2BG,
United Kingdom
London, E14 2BG,
United Kingdom
44 20 7364-5020
Government
Tower Hamlets Technographics
Tower Hamlets Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tower Hamlets and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Tower Hamlets employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tower Hamlets has purchased the following applications: Unit4 Business World for ERP Financial in 2015, Zellis MyView for Employee Self Service in 2019, Panacea BPM for Business Process Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tower Hamlets is running and its propensity to invest more and deepen its relationship with UNIT4 , Zellis , Moodle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tower Hamlets revenues, which have grown to $408.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tower Hamlets intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tower Hamlets Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015, Tower Hamlets deployed Unit4 Business World as its ERP Financial platform. Unit4 Business World functions as the council's core financial management application, consolidating transactional finance, budgeting and procurement processes across council departments.
Implementation centered on standard ERP Financial modules including General Ledger, Accounts Payable, Accounts Receivable, Budget Management, Procurement, Fixed Asset accounting and project cost tracking, configured to a municipal chart of accounts. The deployment emphasized centralized financial governance with configuration controls, approval workflows, audit trails and structured month end close processes overseen by the central finance function. Unit4 Business World was configured to support statutory local government financial reporting and interdepartmental budgetary control workflows.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zellis | Legacy | Zellis MyView | Employee Self Service | HCM | n/a | 2019 | 2019 |
In 2019 Tower Hamlets implemented Zellis MyView as an Employee Self Service application. Zellis MyView is delivered via a Zellis-hosted login endpoint that is used on the council website, providing a browser-accessible employee portal for council staff. The deployment model centers on web access to self-service HR and payroll interfaces rather than desktop clients, aligning the application to the Employee Self Service category.
Zellis MyView provides standard Employee Self Service functionality such as payslip delivery, personal data management, absence and leave requests, and HR case visibility, aligning with HR and payroll business functions. Operational scope covers Tower Hamlets' workforce of about 2400 employees and is positioned to support HR and payroll teams through portal administration and user provisioning workflows. Governance is oriented toward centralized HR and payroll ownership of configuration and access control, consistent with typical Employee Self Service implementations.
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Panacea Software | Legacy | Panacea BPM | Business Process Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 Tower Hamlets' corporate communications team purchased Panacea BPM to introduce an automated workflow for design, print and creative services. Panacea BPM is a Business Process Management application configured to automate tendered price evaluation and improve performance reporting for marketing and print procurement across the United Kingdom.
The implementation used Panacea project and workflow modules to model creative production lifecycles, route requests through approval gates, and automate tender scoring and evaluation rules. Configuration work focused on workflow orchestration, templated submission forms for print jobs, and operational reporting dashboards to surface supplier performance and bid outcomes.
Operational ownership sat with corporate communications, with primary users in corporate communications, marketing and procurement functions across Tower Hamlets. The rollout targeted marketing and print procurement processes rather than enterprise wide transactional systems, aligning day to day creative requests with procurement controls and supplier tendering.
Governance changes established centralized procurement workflows and standardized tender evaluation processes, enabling consistent performance reporting. The deployment delivered approximately 45% average reduction in print prices and improved automated reporting of procurement outcomes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fleet Management | SCM |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2011 | 2011 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Tower Hamlets
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tower Hamlets Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tower Hamlets IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tower Hamlets digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Tower Hamlets Technographics
Tower Hamlets is a Government organization based in United Kingdom,
with around 2400 employees and annual revenues of $408.0 million.
Tower Hamlets operates a diverse technology stack with applications such as
Unit4 Business World, Zellis MyView and Panacea BPM,
covering areas like ERP Financial, Employee Self Service and Business Process Management.
Tower Hamlets has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Zellis and Panacea Software.
Tower Hamlets recently adopted applications including
FleetCheck Fleet Management in 2025, Postmark in 2020 and Mimecast Email Security in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tower Hamlets’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tower Hamlets’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tower Hamlets technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.