Toms River, 08753, NJ,
United States
Township of Toms River Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Township of Toms River and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Township of Toms River employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Township of Toms River has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2014, CivicEngage for Citizen Engagement in 2019, Microsoft Azure Monitor for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Township of Toms River is running and its propensity to invest more and deepen its relationship with UKG , CivicPlus , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Township of Toms River revenues, which have grown to $140.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Township of Toms River intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014 Township of Toms River implemented UKG Workforce Central (ex Kronos Workforce Central) to centralize municipal timekeeping, accruals, and leave administration under a single Workforce Management platform. The deployment covers all township employees except the police department and was adopted to increase productivity, better control labor costs, and mitigate compliance risk.
The implementation configures core Workforce Management modules including Workforce Timekeeper to track and manage employee time and attendance, Workforce Accruals to calculate and enforce time off accrual policies, and Workforce Leave to automate FMLA and other leave processes. Workforce Timekeeper is used to reduce payroll and leave inflation and manual errors while surfacing approaching overtime exposures, Workforce Accruals provides organization specific accrual calculations and visibility into current balances, and Workforce Leave automates eligibility checks, documentation generation, notifications, and follow up for leave cases.
The UKG Workforce Central deployment interfaces directly with ADMINS and an Edmunds payroll system to synchronize time and payroll data for downstream payroll processing. Operational ownership spans HR, payroll, and supervisory scheduling functions across township departments, providing a single source of truth for time and attendance that feeds payroll and HR case workflows.
Governance around the implementation emphasizes enforcement and tracking of complex compliance requirements and impartial accrual policy application, with workflow automation for time off requests and approvals. Reported outcomes tied to the deployment include increased productivity, improved control of labor costs, and reduced compliance risk as a result of using UKG Workforce Central and its Workforce Management capabilities.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2019 | 2019 |
In 2019, Township of Toms River implemented CivicEngage. The implementation places CivicEngage on the township municipal website as a public-facing Citizen Engagement platform to centralize online information, notifications, and citizen interactions for residents and stakeholders.
The CivicEngage deployment emphasizes web content management, community news and alerts, event and calendar management, online forms and service request intake, and subscription-based notifications, reflecting core Citizen Engagement capabilities. Configuration focuses on editorial controls, content categorization, accessibility features, and search to support public information workflows and recurring event publishing.
Architecturally the solution is provisioned as the township website engagement layer, embedding CivicEngage pages and components into the municipal site to present unified citizen services. Operational coverage targets municipal departments responsible for public information and service intake, with governance centered on role-based publishing, departmental editorial workflows, and platform administration for the township public-facing channels.
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Citizen Engagement | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2019 | 2019 |
In 2019, Township of Toms River deployed Microsoft Azure Monitor to provide Application Performance Management for its public website. The implementation instrumented the municipal web properties to capture telemetry including performance metrics, request traces, and log aggregation for front-end and server-side observability. Microsoft Azure Monitor was embedded into the site to enable centralized dashboarding and real-time alerting for web availability.
Configuration focused on standard APM capabilities such as metric collection, log analytics, alert rules, and dashboard visualizations, giving the IT and digital services teams a single pane for website health and incident detection. Operational scope remained on the public website, with governance assigned to IT ownership of alerts and dashboards and structured handoffs to web content and operations teams. The deployment uses Microsoft Azure Monitor as the application monitoring layer for web performance monitoring and operational visibility.
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2019 | 2019 |
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