AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Tramontina US Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Stripe Legacy Stripe Payments Payment Processing ERP Financial Management n/a 2023 2023
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Droz Legacy Droz Bot Chatbots and Conversational AI AI-Powered Application n/a 2019 2019
In 2019, Tramontina US deployed Droz Bot on its public website. The Droz Bot implementation positioned the application as a front line conversational layer to handle customer inquiries and product discovery within Tramontina US online retail channels, classified under Chatbots and Conversational AI. Configuration focused on core conversational capabilities typical of Chatbots and Conversational AI, including natural language understanding, intent classification, entity extraction, scripted guided selling flows, and FAQ response automation. Droz Bot was instrumented to capture session analytics and conversation transcripts for tuning and reporting. Deployment architecture used a web embedded widget to deliver Droz Bot sessions directly on product and support pages, maintaining session state across page navigation and basic session persistence. Operational coverage targeted customer service, online merchandising, and digital marketing teams in the United States, enabling conversational support where customers browse and shop. Governance established content ownership and an intent taxonomy, with ongoing review cycles for conversation tuning and response governance to maintain accuracy and consistency. Rollout and maintenance responsibilities were organized around the internal digital team and support staff, with analytics used to prioritize updates to conversation flows.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Facebook Legacy Workplace by Facebook Collaboration Collaboration n/a 2021 2021
Collaboration Collaboration 2020 2020
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Content Management Content Management 2021 2021
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2023 2023
Personalization and Product Recommendations eCommerce 2020 2020
Personalization and Product Recommendations eCommerce 2023 2023
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Experience CRM 2017 2017
Customer Support CRM 2021 2021
Digital Advertising Platform CRM 2023 2023
Marketing Analytics CRM 2024 2024
Marketing Analytics CRM 2024 2024
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2023 2023
Partner Relationship Management CRM 2023 2023
Sales Automation, CRM, Sales Engagement CRM 2024 2024
Tag Management CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2020 2020
Application Hosting and Computing Services IaaS 2021 2021
Cloud Storage IaaS 2024 2024
Content Delivery Network IaaS 2023 2023
IT Decision Makers and Key Stakeholders at Tramontina US
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Tramontina US Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Tramontina US Technographics

Tramontina US is a Retail organization based in United States, with around 500 employees and annual revenues of $100.0 million.

Tramontina US operates a diverse technology stack with applications such as Stripe Payments, Droz Bot and Workplace by Facebook, covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.

Tramontina US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Stripe, Droz and Facebook.

Tramontina US recently adopted applications including AB Tasty Instant Analytics in 2024, Microsoft Clarity in 2024 and Salesforce Sales Cloud in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tramontina US’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tramontina US’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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