Wembley, HA0 1SS,
United Kingdom
Transputec Technographics
Transputec Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Transputec and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 61 Transputec employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Transputec has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2020, Zoho Mail for Collaboration in 2022, DeskDirector for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Transputec is running and its propensity to invest more and deepen its relationship with Tidio , Zoho Corp. , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Transputec revenues, which have grown to $22.4 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Transputec intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Transputec Tech Stack and Enterprise Applications
Transputec AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Transputec implemented Tidio Live Chat on its public website. Tidio Live Chat is deployed as a website embedded live chat and conversational bot solution within the Chatbots and Conversational AI category. The implementation leverages standard functional modules including a live chat widget for real time visitor engagement, automated messages for initial routing, lead capture forms, and persistent chat transcripts to support follow up. Configuration emphasizes customer facing interactions on web pages rather than back office automation.
Operational ownership is assigned to Transputec customer facing teams such as sales and support, with workflows for chat escalation, transcript review, and manual agent follow up aligned to common chat governance patterns. The deployment is client side and focused on capturing live visitor interactions and handing conversations to human agents when required. This narrative connects Transputec, Tidio Live Chat, Chatbots and Conversational AI, and customer engagement functions.
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Transputec Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoho Corp. | Legacy | Zoho Mail | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, Transputec implemented Zoho Mail as its primary email platform. Transputec is using Zoho Mail on their website to host corporate email and contact forms, leveraging the cloud-hosted application for organization-wide messaging and webmail access. This deployment is positioned within the Collaboration category and supports the company’s UK professional services operations.
The Zoho Mail implementation includes Collaboration capabilities commonly associated with hosted email services, including domain-based mail hosting, webmail, calendar and contacts, SMTP and IMAP access, and administrative controls for account provisioning and domain management. Security and spam filtering controls are managed through the Zoho Mail admin console to support email governance and user lifecycle management. The rollout covers core business functions across consulting, sales and support staff and is administered centrally via the application’s management interface.
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Transputec CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DeskDirector | Legacy | DeskDirector | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020 Transputec implemented DeskDirector as a website-hosted customer portal to provide externally facing Customer Support capabilities. The deployment places DeskDirector on Transputec’s public site to centralize client access to support interactions and self-service resources, aligning the application with the company’s customer service and IT support functions.
The implementation concentrates on Customer Support functional workflows common to the category, including web-based ticket intake, customer self-service and knowledge base access, and structured request forms to triage incoming incidents. Operational coverage is focused on client-facing support teams and technical service staff, with governance oriented around portal-driven request routing and workflow orchestration to align web submissions with internal support queues.
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Transputec IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Transputec
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Transputec Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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