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● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

List of DeskDirector Customers

DeskDirector
Location
29 Enfield Street, Auckland,,
Auckland, 1021,
New Zealand
Website
https://www.deskdirector.com/
Phone
64 9 550 0072
Artw industry
Professional Services
Employee
10
Revenue
$1M

Since 2010, our global team of researchers has been studying DeskDirector customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased DeskDirector for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using DeskDirector for Customer Support include: Fully Managed, a Canada based Professional Services organisation with 350 employees and revenues of $55.0 million, Careworx Canada, a Canada based Professional Services organisation with 270 employees and revenues of $40.0 million, ROCK, a United Kingdom based Professional Services organisation with 200 employees and revenues of $25.0 million, Transputec, a United Kingdom based Professional Services organisation with 61 employees and revenues of $22.4 million, Stenger & Stenger P.C., a United States based Professional Services organisation with 100 employees and revenues of $20.0 million and many others.

Contact us if you need a completed and verified list of companies using DeskDirector, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The DeskDirector customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Accessium Group Professional Services 10 $1M United States DeskDirector DeskDirector Customer Support 2020 n/a
In 2020, Accessium Group implemented DeskDirector as a Customer Support application on their website. The deployment surfaces DeskDirector as a web-embedded client portal, centralizing ticket submission and self-service entry points for the firm’s professional services clients. The DeskDirector configuration focuses on Customer Support functional modules typical for client-facing service tools, including ticket creation and tracking, knowledge base access, case triage and routing, and in-app messaging to support client communications. The implementation is scoped to the company’s client support and operations functions, with administrative controls and agent workflows managed through the portal to handle incoming requests and maintain case status. This Accessium Group DeskDirector Customer Support deployment supports client support and service delivery processes for the small firm, with the application surfaced directly on the corporate website to streamline client engagement.
Adnet Technologies Professional Services 10 $1M United States DeskDirector DeskDirector Customer Support 2020 n/a
In 2020, Adnet Technologies deployed DeskDirector as its Customer Support application on its corporate website. The DeskDirector implementation establishes a customer facing portal embedded into the website for ticket submission and self service, aligning with typical Customer Support workflows for a small professional services firm. The DeskDirector deployment concentrates on ticket intake, customer authentication flows, knowledge base publishing, and automated acknowledgement communications, reflecting standard Customer Support modules. Operational scope is client facing support and account management, with governance organized around centralized support ownership in the service team, documented ticket handling procedures, and incremental configuration through the DeskDirector administrative console, and the implementation is surfaced directly on the company website.
Agilitec It Professional Services 10 $1M United States DeskDirector DeskDirector Customer Support 2020 n/a
In 2020, Agilitec It deployed DeskDirector embedded on its public website to provide a client-facing Customer Support channel. Agilitec It implemented DeskDirector as the Customer Support application to centralize client intake for its professional services business function, with the deployment visible on the company website. The DeskDirector implementation focuses on a web portal experience typical of Customer Support tooling, including client ticket submission, a self-service knowledge resource, and status notifications tied to support requests. Configuration appears scoped to lightweight portal branding and form-based request capture suitable for a 10 person professional services firm, enabling structured ticket creation and basic request tracking workflows. Operationally the deployment centralizes support intake for the service delivery and client success roles, shifting first contact to the website channel and enforcing standardized intake and assignment workflows. The architecture is a cloud hosted application delivered through the public site, and governance centers on ticket ownership and web channel management rather than on-site infrastructure changes.
Communications 10 $1M United States DeskDirector DeskDirector Customer Support 2020 n/a
Professional Services 38 $3M United States DeskDirector DeskDirector Customer Support 2021 n/a
Professional Services 15 $1M Netherlands DeskDirector DeskDirector Customer Support 2020 n/a
Professional Services 42 $4M Australia DeskDirector DeskDirector Customer Support 2020 n/a
Professional Services 10 $1M United States DeskDirector DeskDirector Customer Support 2020 n/a
Professional Services 20 $1M United Kingdom DeskDirector DeskDirector Customer Support 2020 n/a
Professional Services 23 $3M United States DeskDirector DeskDirector Customer Support 2020 n/a
Showing 1 to 10 of 53 entries

Buyer Intent: Companies Evaluating DeskDirector

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating DeskDirector. Gain ongoing access to real-time prospects and uncover hidden opportunities.

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FAQ - APPS RUN THE WORLD DeskDirector Coverage

DeskDirector is a Customer Support solution from DeskDirector.

Companies worldwide use DeskDirector, from small firms to large enterprises across 21+ industries.

Organizations such as Fully Managed, Careworx Canada, ROCK, Transputec and Stenger & Stenger P.C. are recorded users of DeskDirector for Customer Support.

Companies using DeskDirector are most concentrated in Professional Services, with adoption spanning over 21 industries.

Companies using DeskDirector are most concentrated in Canada, United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of DeskDirector across Americas, EMEA, and APAC.

Companies using DeskDirector range from small businesses with 0-100 employees - 92.45%, to mid-sized firms with 101-1,000 employees - 7.55%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.

Customers of DeskDirector include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified DeskDirector customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.