Traveloka
168 Robinson Road, #10-02 Capital Tower,
Singapore, 68912,
Singapore
Singapore, 68912,
Singapore
65 6911 8138
Professional Services
Traveloka Technographics
Traveloka Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Traveloka and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Traveloka employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Traveloka has purchased the following applications: Oracle e-Business Suite Accounts Payable for AP Automation in 2017, Workday Absence Management for Absence and Leave Management in 2025, Sift Science Digital Trust Platform for ML and Data Science Platforms in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Traveloka is running and its propensity to invest more and deepen its relationship with Oracle , Visa , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Traveloka revenues, which have grown to $766.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Traveloka intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Traveloka Tech Stack and Enterprise Applications
Traveloka ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle e-Business Suite Accounts Payable | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017, Traveloka implemented Oracle e-Business Suite Accounts Payable as part of an AP Automation program for its finance operations. The deployment focused on embedding Oracle e-Business Suite Accounts Payable into the broader Oracle EBS R12 finance footprint to support accounts payable processing and related controls.
The implementation functioned as a subject matter engagement across Oracle EBS R12 Finance modules, covering AP, AR, GL, FA, CM, SLA, and EBTax. Teams leveraged standard Oracle EBS functionality, identified product gaps, and mapped and improved existing business flows to align AP Automation workflows with Traveloka's finance processes.
Workstreams included change request handling, customization, and daily operations support, with responsibilities spanning analysis, design, recommendation, build, and stakeholder training. The role required intermediate programming logic to liaise with engineering counterparts and to act as the bridge between onsite users and offshore IT for issues, bugs, change requests, patches, data fixes, and business operation re-engineering.
Project governance emphasized IT audit compliance and controlled rollout, with documentation produced such as Change Request Forms, BR100 setup, Functional and Design Specifications, System Integration Test cases, and User Acceptance Test cases, and assistance during UAT. Operational coverage extended to month-end, quarterly, and year-end finance close support, on-call availability during and outside business hours, and other ad-hoc duties tied to sustaining AP Automation operations.
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ERP Financial | ERP |
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2017 | 2017 |
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Payment Processing | ERP |
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2023 | 2024 |
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Traveloka HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2025 | 2025 |
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Applicant Tracking System | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2025 | 2025 |
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Payroll | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2025 | 2025 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2024 | 2024 |
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Time and Attendance | HCM |
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2025 | 2025 |
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Traveloka AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sift Science | Legacy | Sift Science Digital Trust Platform | ML and Data Science Platforms | AI Development | n/a | 2016 | 2017 |
In 2016, Traveloka implemented the Sift Science Digital Trust Platform as an ML and Data Science Platforms solution to address rising payment fraud and account takeover incidents across its regional operations. The initiative was driven by a need to reduce false positives from an existing rules-based screening process while preserving low fraud rates for both payments and account access.
Traveloka deployed two separate, custom machine learning models within the Sift Science Digital Trust Platform, one focused on payment abuse and one focused on account takeover, both leveraging behavioral data and big data signals for real-time scoring. The implementation used Sift’s API and the Sift Console to surface a holistic view of user activity, enabling automated scoring at point of checkout and at login, and providing an investigator interface for the fraud and risk team.
The integration with Sift expanded operational coverage beyond a single team, aligning product, fraud and risk, customer service, and marketing operations to a common detection engine. Traveloka’s Jakarta-based product team led model configuration and tuning, and the Sift Console became the primary investigation and case management tool for cross‑regional offices in Thailand, Malaysia, Singapore, Vietnam, and the Philippines.
Governance shifted from static rules to an adaptive machine learning workflow, with in-house analysts using Sift-provided signals to tune thresholds and reduce manual review. Outcomes reported by Traveloka include accepting twice the number of orders that were previously blocked by rules, a threefold reduction in traffic routed to 3D Secure, faster checkout for legitimate customers, and fewer overall account takeover incidents.
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Traveloka AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2013 | 2013 |
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Traveloka Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Traveloka Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Traveloka SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2017 | 2017 |
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Order Management | SCM |
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2017 | 2017 |
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Traveloka CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement, Customer Experience | CRM |
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2023 | 2023 |
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Customer Engagement, Customer Loyalty | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Traveloka EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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Traveloka ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Traveloka Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Traveloka TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2019 | 2019 |
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Traveloka PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Traveloka IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Traveloka CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Security Information and Event Management (SIEM) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Traveloka
| First Name | Last Name | Title | Function | Department | Phone | |
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VP Data | VP | IT | |
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Data Scientist - Machine Learning | CXO | HR | |
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Head of Corporate IT | Director | Finance | |
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Senior VP Finance | VP | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Corporate Technology - Enterprise Application Manager | Manager | IT | |
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Chief Operating Officer | CXO | Finance | |
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Global Lead, HR Operations & Services | Manager | HR | |
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Head of HR Operations and Services | Director | HR | |
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Head of People Operations | Director | HR | |
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Program Manager - Corporate Technology | Manager | IT | |
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Head of Corporate IT | Director | Finance | |
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HR Business Partner Operations | Director | HR | |
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HR Business Partner | Director | HR | |
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Head of Learning & Talent Development | Director | HR | |
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CFO Office | CXO | Finance | |
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Apps Being Evaluated by Traveloka Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Traveloka IT executives and key decision makers. This section highlights Traveloka's latest recorded technology evaluations, including Kore.ai for Chatbots and Conversational AI on 2025-09-08, DocuSign CLM for Contract Lifecycle Management on 2025-02-27, and Cloudbeds PMS for Hotel Property Management on 2024-12-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Traveloka digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-09-08 | Traveloka | Evaluated | Kore.ai | Kore.ai | Chatbots and Conversational AI | AI-Powered Application |
| 2025-02-27 | Traveloka | Evaluated | DocuSign | DocuSign CLM | Contract Lifecycle Management | Content Management |
| 2024-12-17 | Traveloka | Evaluated | SiteMinder | SiteMinder | Hospitality ERP | ERP Services and Operations |
| 2024-12-17 | Traveloka | Evaluated |
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Reservation and Booking Management | ERP Services and Operations |
| 2024-12-17 | Traveloka | Evaluated |
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Reservation and Booking Management | ERP Services and Operations |
| 2024-12-17 | Traveloka | Evaluated |
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Hotel Property Management | ERP Services and Operations |
| 2024-12-17 | Traveloka | Evaluated |
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Hotel Property Management | ERP Services and Operations |
| 2024-12-17 | Traveloka | Evaluated |
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Hotel Property Management | ERP Services and Operations |
| 2024-12-17 | Traveloka | Evaluated |
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Real Estate Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Traveloka Technographics
Traveloka is a Professional Services organization based in Singapore,
with around 2000 employees and annual revenues of $766.0 million.
Traveloka operates a diverse technology stack with applications such as
Oracle e-Business Suite Accounts Payable, Workday Absence Management and Sift Science Digital Trust Platform,
covering areas like AP Automation, Absence and Leave Management and ML and Data Science Platforms.
Traveloka has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Sift Science.
Traveloka recently adopted applications including
Workday Absence Management in 2025, Workday HCM in 2025 and Workday Payroll in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Traveloka’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Traveloka’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Traveloka technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.