TriCare Aged Care and Retirement Living
250 Newnham Road,
Mount Gravatt, 4122, QLD,
Australia
Mount Gravatt, 4122, QLD,
Australia
61 7 3360-9000
Healthcare
TriCare Aged Care and Retirement Living Technographics
TriCare Aged Care and Retirement Living Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TriCare Aged Care and Retirement Living and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1629 TriCare Aged Care and Retirement Living employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TriCare Aged Care and Retirement Living has purchased the following applications: Epicor ERP for ERP Financial in 2018, Frontier Software Chris21 Payroll for Payroll in 2019, Hubspot CRM for CRM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TriCare Aged Care and Retirement Living is running and its propensity to invest more and deepen its relationship with Epicor , Frontier Software , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TriCare Aged Care and Retirement Living revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TriCare Aged Care and Retirement Living intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TriCare Aged Care and Retirement Living Tech Stack and Enterprise Applications
TriCare Aged Care and Retirement Living ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018 TriCare Aged Care and Retirement Living implemented Epicor ERP as its core financial application to consolidate procurement and invoicing processes across the organisation. The deployment targeted the ERP Financial function and was positioned to support finance, procurement administration, supplier invoicing and capital purchasing workflows for TriCare’s aged care and retirement living operations in Australia.
Epicor ERP was configured to support standard ERP Financial capabilities, including accounts payable, purchase requisition and purchase order processing, supplier management and an electronic register of expenditure requests and purchases. The implementation emphasized procurement controls for capital purchasing, oversight of supplier invoicing, and maintenance of electronic records to support contracting and legal documentation workflows associated with residential care agreements.
Operationally Epicor ERP ran alongside Red Map as a co‑existing application used by staff, with Epicor ERP serving as the financial and procurement backbone while other client management tools handled resident intake and care documentation. The scope of use included finance, procurement, client services and legal administrative teams, reflecting cross‑departmental ownership of invoices, purchase records and supplier performance monitoring.
Governance changes focused on formalising capital purchasing administrative processes, instituting a centralized register of expenditure and establishing supplier invoicing oversight and performance review routines. Epicor ERP supported these governance processes by providing a single financial ledger and procurement workflow engine, enabling consistent documentation for approvals and supplier interactions across TriCare’s facilities.
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TriCare Aged Care and Retirement Living HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software Chris21 Payroll | Payroll | HCM | n/a | 2019 | 2020 |
In 2019 TriCare Aged Care and Retirement Living implemented Frontier Software Chris21 Payroll as its core Payroll application. The deployment supported payroll processing for roughly 1,500 pays across TriCare's Mt Gravatt head office and multiple aged care residences, aligning payroll operations with an employee base of about 1,629.
Frontier Software Chris21 Payroll was configured to manage core payroll processing and pay run scheduling, employee lifecycle events including onboarding and terminations, and award and enterprise agreement rule sets. Functional capabilities implemented included payroll tax reconciliation, superannuation calculation and payment workflows, workers compensation payment handling, and internal payroll reporting and salary review letter generation.
The implementation operated alongside accounts payable and HR workflows, with explicit use of Redmap together with Chris21 to code human resources invoices and submit items to Accounts Payable. Superannuation payments were processed through a clearing house as part of the payroll payment flow, and the environment included computerised rostering tools such as Virtual Roster as a workforce planning input to payroll processing.
Governance and operational ownership rested with a dedicated Payroll Team Leader reporting to the Accounting Manager, with responsibilities for allocation and supervision of payroll work, processing adjustments, reconciliations including payroll tax and superannuation, and award and enterprise agreement interpretation. Processes emphasized liaison between payroll, HR and management for staffing changes and payroll enquiries, and documentation such as contracts of employment and salary review communications were produced from the configured system.
Operational coverage encompassed Payroll, Human Resources and Accounts Payable functions across TriCare sites, enabling centralized payroll operation, statutory compliance workflows, and recurring reporting for internal stakeholders. The narrative centers on the configuration and integration footprint of Frontier Software Chris21 Payroll within TriCare's operational environment.
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Workforce Management | HCM |
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2020 | 2021 |
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Workforce Management | HCM |
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2020 | 2021 |
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TriCare Aged Care and Retirement Living CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2020 | 2020 |
In 2020, TriCare Aged Care and Retirement Living deployed Hubspot CRM as its primary CRM solution, installing Hubspot CRM to support inbound client engagement and contact management. The deployment aligns with the CRM category and is visible on TriCare’s public site where HubSpot is used for site-level lead capture and tracking.
The implementation centers on standard CRM functional modules, including centralized contact and company records, web forms and tracking pixels embedded on the website, and marketing automation workflows for inbound enquiry routing. Hubspot CRM was configured to capture site-generated leads, log engagement activity, and maintain a single customer record for referrals and client intake flows.
Operational coverage spans marketing, client intake, and customer service functions within the 1629-employee healthcare and retirement living organization. Governance focused on consolidating contact data and establishing lead routing and activity logging processes to create a consistent CRM-driven intake workflow. The narrative reflects an enterprise CRM deployment pattern where Hubspot CRM provides the front-line web engagement layer and a centralized contact database for downstream operational teams.
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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TriCare Aged Care and Retirement Living ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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TriCare Aged Care and Retirement Living IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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TriCare Aged Care and Retirement Living CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at TriCare Aged Care and Retirement Living
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Aged Care Manager | Manager | Finance | |
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General Manager Human Resources | Manager | HR | |
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Accountant | Manager | Finance | |
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Human Resource Business Advisor | Manager | HR | |
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Chief Information Officer | CXO | IT | |
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Finance Manager | Manager | Finance | |
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Development Manager | Manager | Operations | |
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Managing Director | CXO | Operations | |
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Apps Being Evaluated by TriCare Aged Care and Retirement Living Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TriCare Aged Care and Retirement Living IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TriCare Aged Care and Retirement Living digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TriCare Aged Care and Retirement Living Technographics
TriCare Aged Care and Retirement Living is a Healthcare organization based in Australia,
with around 1629 employees and annual revenues of $200.0 million.
TriCare Aged Care and Retirement Living operates a diverse technology stack with applications such as
Epicor ERP, Frontier Software Chris21 Payroll and Hubspot CRM,
covering areas like ERP Financial, Payroll and CRM.
TriCare Aged Care and Retirement Living has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Frontier Software and HubSpot.
TriCare Aged Care and Retirement Living recently adopted applications including
FullStory in 2021, Mouseflow in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TriCare Aged Care and Retirement Living’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TriCare Aged Care and Retirement Living’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TriCare Aged Care and Retirement Living technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.