Trident Group
E-212, Kitchlu Nagar,
Ludhiana, 141001,
India
Ludhiana, 141001,
India
91 16 1503 9999
Manufacturing
Trident Group Technographics
Trident Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Trident Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13750 Trident Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trident Group has purchased the following applications: Infor SunSystems for ERP Financial in 2016, UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trident Group is running and its propensity to invest more and deepen its relationship with Infor , UKG , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trident Group revenues, which have grown to $761.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trident Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Trident Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Trident Group implemented Infor SunSystems to underpin its ERP Financial accounting environment. The deployment positioned Infor SunSystems as the primary finance application for core accounting and transactional bookkeeping across the company finance function.
Configuration centered on standard ERP Financial capabilities, including the general ledger, accounts payable, accounts receivable, bank reconciliation, VAT and statutory reporting, and journal import processes. The implementation supported SUN Accounts workflows, with operational emphasis on structured journal creation and upload, recurring invoice processing, and reconciliations consistent with corporate accounting controls.
Operational integrations and data movement included Excel-based journal preparation and automated upload utilities, specifically using Q&A Info to load journals into the SunSystems ledger. Finance teams operated SunSystems alongside other accounting tools referenced by staff, such as CTX Rent Accounting and a bespoke Proactives system, with SunSystems acting as the canonical ledger for financial reporting and control.
Governance and workflow practices were oriented around formal journal upload and reconciliation cycles, bank statement to cash book matching, VAT reporting and collaboration with internal audit for data extraction and analysis. Day-to-day operational coverage emphasized accounts processing, payment verification, invoice generation cadence, and cross-functional reporting to non-finance stakeholders using SunSystems data.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2015 | 2015 |
In 2015, Trident Group implemented UKG Workforce Central (ex Kronos Workforce Central) as its Workforce Management solution. The deployment serves Trident Group, a manufacturing company in India with approximately 13,750 employees, and is accessible through a Kronos-hosted web portal at trident.kronos.net for centralized workforce access.
The implementation of UKG Workforce Central (ex Kronos Workforce Central) focused on core Workforce Management capabilities including time and attendance, workforce scheduling, shift management, time collection and leave administration, reflecting standard functional modules for large-scale manufacturing operations. Configuration work emphasized role-based access and plant-level scheduling rules to support continuous production shift patterns and hourly time capture.
Operational coverage targeted Trident Groups manufacturing and production workforce across its India operations, consolidating timekeeping and scheduling processes under a single application. Governance changes centered on centralized policy enforcement and standardized attendance processes, with administrative control delivered via the web-accessible UKG Workforce Central interface.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Trident Group deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation maps to the Chatbots and Conversational AI category and is positioned to handle real-time customer-facing inquiries coming through tridentindia.com, supporting the company’s India-based manufacturing operations with approximately 13,750 employees and reported revenue of 761000000.
The deployment configures core conversational modules native to Salesforce Chat including agent routing, session management, canned responses, proactive chat invitations, and transcript logging. Configuration centered on embedded website chat widgets and the Salesforce agent console, with role-based access controls and queuing rules to direct sessions to customer service and sales teams. Automation focuses on standardized response templates and routing logic to ensure consistent handling of incoming web chats.
Operational scope is concentrated on web channel management for customer support and commercial inquiry workflows, with agent workflows and escalation paths defined for human handoff. Governance measures include chat usage policies, agent training on the Salesforce Chat console, and monitoring of session logs for quality and compliance. The narrative emphasizes the Company Salesforce Chat Chatbots and Conversational AI relationship supporting customer service and sales functions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Surveillance System | Physical Security |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Trident Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Trident Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Trident Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Trident Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Trident Group Technographics
Trident Group is a Manufacturing organization based in India,
with around 13750 employees and annual revenues of $761.0 million.
Trident Group operates a diverse technology stack with applications such as
Infor SunSystems, UKG Workforce Central (ex Kronos Workforce Central) and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Workforce Management and Chatbots and Conversational AI.
Trident Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, UKG and Salesforce.
Trident Group recently adopted applications including
6sense Account Engagement Platform in 2023, ServiceNow ITSM in 2022 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Trident Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Trident Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Trident Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.