TriMet
101 SW Main St #700,
Portland, 97204, OR,
United States
Portland, 97204, OR,
United States
1 503-238-7433
Transportation
TriMet Technographics
TriMet Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TriMet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 TriMet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TriMet has purchased the following applications: Trapeze RISC for HR Compliance, Environment, Health and Safety (EHS) in 2024, Adobe WorkFront for Business Process Management in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TriMet is running and its propensity to invest more and deepen its relationship with Trapeze Group , UKG , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TriMet revenues, which have grown to $550.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TriMet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TriMet Tech Stack and Enterprise Applications
TriMet HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trapeze Group | Legacy | Trapeze RISC | HR Compliance, Environment, Health and Safety (EHS) | HCM | n/a | 2024 | 2024 |
In 2024 TriMet implemented Trapeze RISC to support HR Compliance,Environment, Health and Safety (EHS) for safety and incident management across its Portland-region transit operations. The Trapeze RISC deployment was provisioned alongside TriMet's existing Trapeze scheduling and paratransit systems, consolidating incident capture and compliance workflows into a unified Trapeze application footprint. Implementation focused on configuring incident intake, case management, investigation workflows, corrective action tracking, and regulatory compliance tagging consistent with EHS and HR compliance requirements. Role based access and audit logging were applied to align operator, supervisor, maintenance, safety, and HR responsibilities.
The implementation included configuration of standardized incident categories, workflow automation for assignment and escalation, and operational dashboards for safety and compliance oversight. Integrations were limited to the Trapeze ecosystem as the primary platform for operations and scheduling, centralizing data for reporting and internal investigations. Governance moved to centralize incident data stewardship under safety leadership, with phased departmental rollouts in the Portland region and configuration governance to control templates, workflows, and access. Trapeze RISC functions were instrumented to support compliance recordkeeping, investigation documentation, and audit trail retention for EHS and HR compliance purposes.
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Workforce Management | HCM |
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2008 | 2008 |
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TriMet ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe WorkFront | Business Process Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, TriMet implemented Adobe WorkFront to establish a Business Process Management layer for web content and project intake workflows. The deployment targeted the agencys digital content pipeline and visible website operations, reflecting use of Adobe WorkFront on their public site and aligning work management with TriMets organizational scale of approximately 3,500 employees.
The Adobe WorkFront implementation emphasized core Business Process Management capabilities, including structured work intake forms, project and portfolio management, configurable approval workflows, resource assignment and capacity planning, and dashboarding for request tracking. Configuration focused on templated project plans and approval gates to standardize recurring content production and campaign workstreams.
Operationally the system was embedded into the website content lifecycle, coordinating cross functional teams such as marketing, communications and digital operations for request triage and publish readiness. The implementation centralized work requests and task orchestration for web publishing, enabling role based access and contextual task handoffs without referencing specific content management vendors.
Governance and process changes centered on standardizing intake and approval processes, defining request SLAs, and introducing centralized work ownership to reduce ad hoc email driven requests. The rollout framed Adobe WorkFront as the institutional work management system for web and digital content workflows, with configuration geared toward transparent routing, auditable approvals and operational visibility across affected business functions.
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TriMet Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, TriMet implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The deployment is exposed on TriMet's public website where Cisco Webex Meetings is embedded to provide meeting access for staff and external stakeholders, supporting both internal coordination and public engagement.
Cisco Webex Meetings implementation focused on standard conferencing capabilities typical of the Audio Video and Web Conferencing category, including real time video and audio sessions, meeting scheduling and join workflows, screen sharing, recording and attendee management. TriMet configured meeting templates, security settings and recording controls within Cisco Webex Meetings to standardize virtual meeting orchestration across enterprise meeting use cases.
The Webex instance is integrated into TriMet's website to enable external participants to join public meetings and vendor or partner sessions, while internal scheduling workflows connect Webex join flows into staff meeting processes. Operational coverage aligns with corporate communications, operations coordination and customer service functions, using the embedded Webex experience to bridge external stakeholder access and internal collaboration.
Governance focuses on administrator role provisioning, meeting policy enforcement and website embedding controls to manage public facing meeting access and internal use. Cisco Webex Meetings serves as TriMet Audio Video and Web Conferencing platform for both routine staff collaboration and externally accessible meetings hosted via trimet.org.
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TriMet Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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TriMet CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Citizen Engagement | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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TriMet ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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TriMet CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TriMet
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Director HR & LR | Director | HR | |
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CFO & Executive Director Finance & Administrative Services | Director | Finance | |
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CIO | CXO | Finance | |
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COO | CXO | Finance | |
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Director Talent Mgmt HR Business Partner GM Officer, LR/HR (Deputy EEO Officer | Director | HR | |
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Director of Workforce Development | Director | HR | |
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Director of Customer Experience | Director | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Director, Marketing And Business Development | Director | Marketing | |
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Senior Manager, Customer Experience | Manager | Customer Service | |
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Apps Being Evaluated by TriMet Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TriMet IT executives and key decision makers. This section highlights TriMet's latest recorded technology evaluations, including Oracle Peoplesoft ELM for Learning and Development on 2024-08-06 and Oracle Peoplesoft Enterprise Learning Management for Learning and Development on 2024-08-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TriMet digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-08-06 | TriMet | Evaluated | Oracle | Oracle Peoplesoft ELM | Learning and Development | HCM |
| 2024-08-06 | TriMet | Evaluated | Oracle | Oracle Peoplesoft Enterprise Learning Management | Learning and Development | HCM |
FAQ - APPS RUN THE WORLD TriMet Technographics
TriMet is a Transportation organization based in United States,
with around 3500 employees and annual revenues of $550.0 million.
TriMet operates a diverse technology stack with applications such as
Trapeze RISC, Adobe WorkFront and Cisco Webex Meetings,
covering areas like HR Compliance, Environment, Health and Safety (EHS), Business Process Management and Audio Video and Web Conferencing.
TriMet has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Trapeze Group, Adobe Systems and Cisco Systems.
TriMet recently adopted applications including
Trapeze RISC in 2024, DocuSign eSignature in 2021 and The Trade Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TriMet’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TriMet’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TriMet technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.