Houston, 77043, TX,
United States
TSA Technographics
TSA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TSA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 TSA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TSA has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2009, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TSA is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TSA revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TSA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TSA Tech Stack and Enterprise Applications
TSA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2009 | 2009 |
In 2009, TSA implemented Oracle NetSuite ERP. The Oracle NetSuite ERP deployment served as a cloud SaaS ERP Financial platform to centralize finance and accounting for the US-based consumer packaged goods company. Implementation concentrated on core financial modules including general ledger, accounts payable, accounts receivable, billing and order-to-cash workflows, configured to TSA's chart of accounts and financial reporting requirements.
Configuration emphasized standard ERP Financial controls and automated transaction posting, approval workflows for procure-to-pay and invoice processing, and month-end close orchestration to establish consistent ledgers and financial statements. Operational scope covered finance, accounting and procurement functions, and the solution was architected as a single-instance cloud environment to minimize on-premise infrastructure. Governance centered on centralized finance process ownership, configuration-driven controls and formal close and approval workflows to improve auditability and repeatable financial processes.
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TSA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, TSA deployed Cisco Webex Meetings to provide enterprise conferencing capabilities under the Audio Video and Web Conferencing category. The implementation is explicitly tied to TSA’s website, where Cisco Webex Meetings is embedded to support both internal collaboration and external, customer-facing sessions driven from web entry points.
The deployment emphasizes standard Audio Video and Web Conferencing functional workflows, including scheduled meetings, ad hoc video sessions, screen sharing, participant management, and recording capability. Configuration focused on centralized administrative controls and user provisioning appropriate for a 120 person Consumer Packaged Goods firm, with IT ownership of meeting templates, access roles, and usage policies.
Operational coverage spans company-wide communication needs and website-triggered conferencing for customer engagement, with Cisco Webex Meetings serving as the primary conferencing tool. Governance centered on centralized admin administration, consistent meeting configuration, and embedded web meeting flows to ensure predictable user experience across departments.
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TSA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, TSA implemented Zendesk Service on its website. The deployment sits in the Customer Support category and provides a web-facing service layer for customer inquiries at the Consumer Packaged Goods company, which operates with approximately 120 employees and $15,000,000 in revenue.
Zendesk Service was configured to centralize ticketing workflows and enable customer self-service through an on-site help center and embedded web widget, leveraging standard Customer Support capabilities such as ticket lifecycle management, automation for routing and responses, SLA-aware assignment, and reporting. Operational coverage is concentrated in the customer service function and web channel, with governance enforced through defined ticket ownership, role-based access controls, and escalation procedures to standardize response handling.
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TSA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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TSA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at TSA
| First Name | Last Name | Title | Function | Department | Phone | |
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CTO | CXO | Finance | |
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Founder and President | CXO | Finance | |
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VP Operations | VP | Operations | |
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Apps Being Evaluated by TSA Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||