TSB Bank
Henry Duncan House, 120 George St,
Edinburgh, EH2 4LH,
United Kingdom
Edinburgh, EH2 4LH,
United Kingdom
44 13 1225-4555
Banking and Financial Services
TSB Bank Technographics
TSB Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TSB Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5592 TSB Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TSB Bank has purchased the following applications: SAP S/4 HANA for ERP Financial in 2016, SAP HCM (HR) for Core HR in 2016, Accenture Alnova for Core Banking in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TSB Bank is running and its propensity to invest more and deepen its relationship with SAP , Workpro , Orgvue or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TSB Bank revenues, which have grown to $1.38 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TSB Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TSB Bank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, TSB Bank implemented SAP S/4 HANA as its core ERP Financial application. The deployment targeted centralization of finance and cost management across the bank's property estate, explicitly covering branch and head office operations and supporting the TSB/Sabadell migration activity.
Configured functional modules in SAP S/4 HANA included General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Cost Center and profitability reporting, budgeting and capital investment planning, and lease accounting to support IFRS 16. The implementation also embedded management information preparation and presentation capabilities to support monthly cost reporting and director level business partnering.
Integrations focused on linking SAP S/4 HANA to property estate workflows and contract and tender processes to deliver consolidated cost reporting and capital planning data. Operational coverage was centered on finance, cost management, business partnering, balance sheet control and working capital management within the branch and head office estate.
Governance and process workstreams emphasized IFRS 16 planning and reporting controls, standardized month-end reporting cycles, structured MI and budgeting processes, and procedures for capital investment reporting. SAP S/4 HANA served as the bank's ERP Financial backbone to instrument these financial control and reporting workflows.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2016 | 2017 |
In 2016, TSB Bank implemented SAP HCM (HR) as its Core HR system to centralize employee record management and HR partner services. The deployment emphasized Core HR functionality to support employee lifecycle activities from onboarding through case closure, and SAP HCM (HR) served as the authoritative personnel administration platform within HR operations.
Configuration focused on personnel administration and learning administration, with HR case management workflows used for disciplinary, grievance, and health and attendance matters. The implementation supported creation of HR letters, employment and FCA regulated references, and handling of data subject requests, reflecting standard Core HR module capabilities for workforce data, document generation, and lifecycle event tracking.
Operational integrations and adjacent tooling were explicitly evident in practice, with payroll, recruitment, and learning teams engaged through cross‑functional processes, and co‑existence with SuccessFactors reported for employee record updates and learning administration. The HR organization used HP Service Manager to record case notes, SharePoint modern for intranet content and project collaboration, and Office 365 forms with Power Automate and Teams for query intake and workflow automation, while occupational health interactions involved external stakeholders such as ISS and IPRS.
Governance and process design emphasized service level agreements, triage of employee queries to specialist teams, and escalation paths to management or HR case consultants for complex matters. Regular HR huddles and collaboration with HR Business Partners were used to operationalize policy updates and projects, aligning SAP HCM (HR) Core HR processes with ongoing HR partner services and inclusion initiatives.
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Core HR | HCM |
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2017 | 2017 |
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HR Service Delivery | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2016 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2018 |
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Workforce Analytics | HCM |
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2022 | 2022 |
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Workforce Management | HCM |
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2015 | 2016 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Accenture | Legacy | Accenture Alnova | Core Banking | ERP Services and Operations | n/a | 2017 | 2018 |
In 2017, TSB Bank deployed Accenture Alnova as the retail core underpinning its Proteo4UK initiative, establishing a new Core Banking foundation for customer-facing and back office processing. The implementation built on Proteo origins from Sabadell and Accenture Alnova, and by the launch some components were already live, including a new mobile banking app launched in March and a mortgage broker platform, while full customer migration was scheduled for work in 2018.
The deployment of Accenture Alnova was executed as a broad platform rollout across channels and internal systems, covering internet and mobile banking, mortgage broker interfaces and retail account servicing, with plans to extend product coverage into SME banking. The program replaced equipment and applications across offices and back office functions, and introduced a new digital workplace and a BYOD policy, while enabling faster feature cadence for customer channels through agile delivery and monthly mobile app releases.
Integrations and operational architecture were explicit components of the build, the mobile banking app being hosted on Amazon Web Services and the platform operating out of two UK data centres in an active mode with full failover capability between sites. TSB centralised its data estate using Teradata for acquisition, IBM Infosphere for data integration and MicroStrategy for analytics and reporting, and introduced data quality tooling and a data catalogue to create a single version of truth across systems. The bank also incorporated modern authentication technologies into customer journeys, including iris scanning, Samsung Pass and Apple Face ID for login and payment authentication.
Governance and rollout emphasized partner collaboration and internal readiness with extensive training and testing to support the Core Banking launch, the program logging approximately 300,000 hours of partner training and around 80,000 tests. Executives positioned Proteo4UK and Accenture Alnova as customer centric by design and stated the platform would enable greater vendor choice and operational flexibility. The bank publicly stated expected cost benefits, reporting anticipated savings of over £100 million a year, and noted that at the time it continued to rely on hosted core services from Lloyds provided at a cost of £220 million a year while the migration completed.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2013 | 2013 |
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Call Center | CRM |
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2018 | 2019 |
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Call Center | CRM |
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2021 | 2021 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2019 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2018 | 2019 |
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Transactional Email | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at TSB Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by TSB Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD TSB Bank Technographics
TSB Bank is a Banking and Financial Services organization based in United Kingdom,
with around 5592 employees and annual revenues of $1.38 billion.
TSB Bank operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM (HR) and Accenture Alnova,
covering areas like ERP Financial, Core HR and Core Banking.
TSB Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Accenture.
TSB Bank recently adopted applications including
Orgvue Organizational Design in 2022, Entrust Onfido in 2022 and Workpro HR Case management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TSB Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TSB Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TSB Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.