Turkcell
Aydinevler Mahallesi Inönü Caddesi No:20 Küçükyali Ofispark B Blok - Maltepe,
Istanbul, 34854,
Turkey
Istanbul, 34854,
Turkey
90 212 313 10 00
Communications
Turkcell Technographics
Turkcell Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Turkcell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Turkcell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Turkcell has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2020, Happ EXM for Employee Experience in 2022, IBM Maximo for Enterprise Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Turkcell is running and its propensity to invest more and deepen its relationship with Oracle , Happ Consulting Services , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Turkcell revenues, which have grown to $2.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Turkcell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Turkcell Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
In 2020 Turkcell deployed Oracle E-Business Suite as its ERP Financial platform, standardizing core finance processes on Oracle r12.2.9. The deployment focused on centralizing finance operations to support General Ledger and Accounts Payable controls across the company finance organization.
The implementation included Oracle E-Business Suite modules GL, AP, iExpense, e-Invoice, Budget and E.B.Tax, alongside Turkcell developed modules for Roaming, eFirma, ERP Invoice HUB, FIP Fast Invoice Processing and Prepaid Expense. Configuration work emphasized accounting rules, automated expense workflows, electronic invoicing compliance and budget controls consistent with ERP Financial functional patterns.
Operational integration centered on the ERP Invoice HUB and custom modules to channel invoicing, roaming settlements and prepaid expense transactions into the finance ledger, enabling transactional posting and reporting from telecom-specific sources. The rollout served Finance ERP users as the primary operational coverage and linked telecom operational transaction streams with centralized financial accounting.
Governance and runbook activities included day to day operational support, troubleshooting and SQL based reporting, with formal Service Level Agreement driven escalation to Oracle Support. Project staffing included business requirement analysis, developer collaboration, participation in user acceptance testing and an Operation Phase Leader role providing post Go Live operational ownership and Service Request lifecycle management.
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2020 | 2021 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Happ Consulting Services | Legacy | Happ EXM | Employee Experience | HCM | n/a | 2022 | 2022 |
In 2022, Turkcell deployed Happ EXM as a regional Employee Experience initiative in Turkey. The vendor listing on Happ Consulting Services' customers page connects Turkcell to Happ EXM, positioning the implementation within the Employee Experience category for a large communications operator.
The implementation centers on Employee Experience capabilities typical of the category, including experience management workflows, engagement surveys and feedback collection, and experience analytics and reporting. Happ EXM is presented as the primary application for managing employee and partner experience touchpoints, with configuration focused on role-based experience campaigns and program orchestration.
Operational coverage is described as regional across Turkcell operations in Turkey, impacting HR, internal communications, and partner care functions. The deployment narrative on the vendor site implies scope that targets both employee engagement and partner experience management rather than a single departmental pilot.
Governance and rollout details are vendor-facing on the customers page, indicating a vendor-supported implementation approach and phased adoption across employee and partner touchpoints. Where public detail is limited, the observable signal is that Happ EXM is the chosen platform for Employee Experience at Turkcell in 2022, with governance expected to align to HR and experience program teams rather than a single application owner.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Turkcell implemented IBM Maximo as its Enterprise Asset Management application. The deployment concentrated on IT Infrastructure, Assets and Change Management modules to support Turkcell Telecom internal IT and network operations functions.
The Maximo IT Infrastructure Service Model was designed and architected to represent relationships among 23 configuration items, capturing which servers support which Application Services and Business Services and other CI relationship combinations. This service model was implemented under the IT Infrastructure menu in IBM Maximo and was used as the infrastructure map to drive alerting workflows and cost calculating processes.
Maximo Change Management was configured as the standard deployment vehicle, operating on a biweekly change cadence where Change Requests are created to deliver technical features. Change packages were documented in Word files that included Java scripts, requirement details and Work Order IDs for the deployment team, and the Maximo change screen was customized to support deployment team requirements and to include software module relationships in the change procedure.
A bespoke Software Module screen was built in IBM Maximo to allow admin users to create software modules and relate them to other CIs, with an approval workflow that results in system creation of CI.SW records after work order approval by IT managers. The 4.5G program included development of an ONENT user interface for internal customers to configure base stations, which removed the need to purchase external Turkuaz and Maximo tools and produced an explicit stated saving of half a million dollars per year.
Governance and delivery followed Scrum methodologies with roles performed as Scrum Master, Product Owner and Analyst, and portfolio management driven through PPM and JIRA. Operational rollout covered IT infrastructure and network operations, with deployment teams executing approved work orders and Maximo workflows enforcing approval and CMDB update processes.
|
|
|
|
|
OSS/BSS | ERP Services and Operations |
|
2020 | 2020 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2012 | 2012 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2019 | 2019 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2011 | 2011 |
|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Personalization and Product Recommendations | eCommerce |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Campaign Management | CRM |
|
2016 | 2016 |
|
|
|
|
|
CRM | CRM |
|
2022 | 2022 |
|
|
|
|
|
CRM | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2023 | 2024 |
|
|
|
|
|
Data Management Platform | CRM |
|
2023 | 2023 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2014 | 2014 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2017 | 2018 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Test Automation Platform | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2000 | 2000 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2020 |
|
|
|
|
|
Database Management | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2021 | 2022 |
|
|
|
|
|
Network Management and Monitoring, Servers, Storage and Networking | IaaS |
|
2020 | 2021 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Network Detection and Response (NDR) | CyberSecurity |
|
2017 | 2017 |
|
|
|
|
|
Security Information and Event Management (SIEM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Turkcell
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Turkcell Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Turkcell Technographics
Turkcell is a Communications organization based in Turkey,
with around 20000 employees and annual revenues of $2.03 billion.
Turkcell operates a diverse technology stack with applications such as
Oracle E-Business Suite, Happ EXM and IBM Maximo,
covering areas like ERP Financial, Employee Experience and Enterprise Asset Management.
Turkcell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Happ Consulting Services and IBM.
Turkcell recently adopted applications including
Netmera Journey in 2024, Netmera Surveys & Feedback in 2023 and Netmera Customer Data Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Turkcell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Turkcell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Turkcell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.