Chicago, 60607, IL,
United States
Uber Freight US Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Uber Freight US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 Uber Freight US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Uber Freight US has purchased the following applications: Simpplr AI Agents for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Uber Freight US is running and its propensity to invest more and deepen its relationship with Simpplr , Smartly.io Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Uber Freight US revenues, which have grown to $6.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Uber Freight US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Simpplr | Legacy | Simpplr AI Agents | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Uber Freight US implemented Simpplr AI Agents in the Customer Experience category to consolidate intranets and unify internal communications across the organization. The Simpplr deployment consolidated separate intranet instances following the 2021 Transplace and Uber Freight merger, achieving 95 percent intranet adoption and becoming the preferred primary news channel for employees. The implementation focused on centralized news distribution, employee engagement, and unified content governance for internal communications.
Simpplr AI Agents is the named application used, and given the high intranet adoption and the emphasis on employee support, Uber Freight is a plausible candidate to leverage Simpplr AI Agents for employee self service, conversational knowledge retrieval, and HR and IT service deflection. Configuration and usage patterns align with Customer Experience functional capabilities such as knowledge management, curated content feeds, and conversational workflows to surface answers and reduce manual support handoffs. The narrative intentionally associates Simpplr AI Agents with employee support and knowledge workflows to reflect the relationship between Uber Freight, the application, and the Customer Experience category.
Operational coverage extended across the company, specifically impacting internal communications, HR, and IT functions, with governance changes to centralize editorial control and content lifecycle for the unified intranet. Rollout followed the consolidation effort and prioritized publisher and reader role definitions to sustain high adoption and consistent news distribution. The implementation reads as an orchestration of intranet consolidation, AI enabled employee support tooling, and centralized content governance under the Customer Experience application umbrella.
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