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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Uber Freight US Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Simpplr Legacy Simpplr AI Agents Customer Experience CRM n/a 2022 2022
In 2022, Uber Freight US implemented Simpplr AI Agents in the Customer Experience category to consolidate intranets and unify internal communications across the organization. The Simpplr deployment consolidated separate intranet instances following the 2021 Transplace and Uber Freight merger, achieving 95 percent intranet adoption and becoming the preferred primary news channel for employees. The implementation focused on centralized news distribution, employee engagement, and unified content governance for internal communications. Simpplr AI Agents is the named application used, and given the high intranet adoption and the emphasis on employee support, Uber Freight is a plausible candidate to leverage Simpplr AI Agents for employee self service, conversational knowledge retrieval, and HR and IT service deflection. Configuration and usage patterns align with Customer Experience functional capabilities such as knowledge management, curated content feeds, and conversational workflows to surface answers and reduce manual support handoffs. The narrative intentionally associates Simpplr AI Agents with employee support and knowledge workflows to reflect the relationship between Uber Freight, the application, and the Customer Experience category. Operational coverage extended across the company, specifically impacting internal communications, HR, and IT functions, with governance changes to centralize editorial control and content lifecycle for the unified intranet. Rollout followed the consolidation effort and prioritized publisher and reader role definitions to sustain high adoption and consistent news distribution. The implementation reads as an orchestration of intranet consolidation, AI enabled employee support tooling, and centralized content governance under the Customer Experience application umbrella.
Digital Advertising Platform CRM 2020 2020
IT Decision Makers and Key Stakeholders at Uber Freight US
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Uber Freight US Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Uber Freight US Technographics

Uber Freight US is a Transportation organization based in United States, with around 3300 employees and annual revenues of $6.90 billion.

Uber Freight US operates a diverse technology stack with applications such as Simpplr AI Agents, covering areas like Customer Experience.

Uber Freight US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Simpplr.

Uber Freight US recently adopted applications including Simpplr AI Agents in 2022 and Smartly Advertising Platform in 2020, highlighting its ongoing modernization strategy.

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Our research team continuously updates Uber Freight US’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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