List of Simpplr AI Agents Customers
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United States
Since 2010, our global team of researchers has been studying Simpplr AI Agents customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Simpplr AI Agents for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Simpplr AI Agents for Customer Experience include: Uber Freight US, a United States based Transportation organisation with 3300 employees and revenues of $6.90 billion, Nutanix, a United States based Professional Services organisation with 7800 employees and revenues of $2.54 billion, Credit Acceptance, a United States based Banking and Financial Services organisation with 2341 employees and revenues of $2.29 billion and many others.
Contact us if you need a completed and verified list of companies using Simpplr AI Agents, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Simpplr AI Agents customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Credit Acceptance | Banking and Financial Services | 2341 | $2.3B | United States | Simpplr | Simpplr AI Agents | Customer Experience | 2020 | n/a |
In 2020 Credit Acceptance rebuilt its intranet on Simpplr. Simpplr AI Agents is the named application in the Customer Experience category that aligns with that intranet deployment and is inferred to enable conversational automation and employee self service.
The implementation emphasized centralized content management, targeted communication channels, and search driven discovery consistent with Customer Experience platforms. Simpplr AI Agents is inferred to automate routine HR and operational inquiries, surface relevant knowledge base content, and orchestrate conversational workflows to reduce manual routing and response time. Configuration likely focused on agent training against corporate knowledge and role based content delivery to maintain relevance across functions.
Operational scope covered a largely remote and distributed United States workforce, with the intranet serving internal communications, HR service delivery, and employee engagement. The public case study associates the broader Simpplr deployment with 98% reported employee engagement and a 25% reduction in all company emails, outcomes that align with the use of communication automation and AI driven self service. The application therefore maps to business functions including internal communications, HR operations, and IT service support.
Governance is inferred to be centralized under internal communications and HR, with editorial controls and role based access to manage content and automated responses. Rollout communications emphasized organization wide adoption to support distributed employees rather than incremental feature pilots.
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Nutanix | Professional Services | 7800 | $2.5B | United States | Simpplr | Simpplr AI Agents | Customer Experience | 2018 | n/a |
In 2018 Nutanix deployed Simpplr AI Agents to centralize internal communications and onboarding as part of its Customer Experience initiatives. The deployment extended the Simpplr EX platform, positioning Simpplr AI Agents as an embedded layer for HR and IT self-service and knowledge automation across employee touchpoints.
Implementation focused on configuring onboarding workflows, a centralized communications hub, and knowledge base automation to support new hires and ongoing employee queries. Simpplr AI Agents was used to automate routine HR and IT inquiries, surface onboarding content, and enable searchable institutional knowledge consistent with Customer Experience functional workflows.
Operational coverage spanned Nutanix global workforce and targeted business functions including HR People Operations, corporate communications, onboarding teams, and IT support. The implementation emphasized employee engagement and streamlined onboarding processes rather than system-to-system integrations, remaining within the Simpplr EX environment while extending agent capabilities.
Governance and rollout were aligned to HR and corporate communications ownership, with process changes around onboarding orchestration and content governance to maintain knowledge accuracy. Nutanix reported improved new-hire onboarding efficiency and higher employee satisfaction as outcomes of centralizing internal communications and onboarding using Simpplr AI Agents.
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Uber Freight US | Transportation | 3300 | $6.9B | United States | Simpplr | Simpplr AI Agents | Customer Experience | 2022 | n/a |
In 2022, Uber Freight US implemented Simpplr AI Agents in the Customer Experience category to consolidate intranets and unify internal communications across the organization. The Simpplr deployment consolidated separate intranet instances following the 2021 Transplace and Uber Freight merger, achieving 95 percent intranet adoption and becoming the preferred primary news channel for employees. The implementation focused on centralized news distribution, employee engagement, and unified content governance for internal communications.
Simpplr AI Agents is the named application used, and given the high intranet adoption and the emphasis on employee support, Uber Freight is a plausible candidate to leverage Simpplr AI Agents for employee self service, conversational knowledge retrieval, and HR and IT service deflection. Configuration and usage patterns align with Customer Experience functional capabilities such as knowledge management, curated content feeds, and conversational workflows to surface answers and reduce manual support handoffs. The narrative intentionally associates Simpplr AI Agents with employee support and knowledge workflows to reflect the relationship between Uber Freight, the application, and the Customer Experience category.
Operational coverage extended across the company, specifically impacting internal communications, HR, and IT functions, with governance changes to centralize editorial control and content lifecycle for the unified intranet. Rollout followed the consolidation effort and prioritized publisher and reader role definitions to sustain high adoption and consistent news distribution. The implementation reads as an orchestration of intranet consolidation, AI enabled employee support tooling, and centralized content governance under the Customer Experience application umbrella.
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