King of Prussia, 19406, PA,
United States
UGI Utilities Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by UGI Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 UGI Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UGI Utilities has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Sun-Net iTOA for Outage Management in 2021, Oracle OBIEE for Analytics and BI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UGI Utilities is running and its propensity to invest more and deepen its relationship with SAP , Sun-Net , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UGI Utilities revenues, which have grown to $1.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UGI Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2020 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sun-Net | Legacy | Sun-Net iTOA | Outage Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, UGI Utilities upgraded its long-running TOA Classic installation to Sun-Net iTOA to manage interruption and request tracking, logging and reports for its electric operations in Pennsylvania. The deployment implemented Outage Management capabilities to support operations and outage coordination across UGI's North America electric footprint.
The Sun-Net iTOA implementation consolidated core Outage Management functionality including interruption and request tracking, centralized logging, and operational reporting modules. Vendor statements specify the 2021 upgrade migrated more than 10 years of historical outage records into the Sun-Net iTOA environment, preserving event history for analysis and regulatory reporting. Configuration efforts focused on outage lifecycle workflows, dispatch event logging, and standardized report templates aligned to electric operations.
A key integration added during the upgrade was a PJM outage submission interface, enabling electronic transmission of outage data to the regional transmission organization for coordination and compliance. Operational coverage centers on UGI's Pennsylvania electric operations, with Sun-Net iTOA supporting outage coordination between field operations and system control. The implementation aligns the application to conventional Outage Management terminology such as outage lifecycle, dispatch, and restoration tracking.
UGI and the vendor positioned the 2021 upgrade to improve operational efficiency and safety through better data continuity and automated PJM submissions. Governance emphasis included maintaining historical record integrity during migration and standardizing reporting and logging workflows to support operational adoption.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2012 | 2012 |
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Analytics and BI | Analytics and BI |
|
2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
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|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
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|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Digital Signing | Content Management |
|
2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Engagement | CRM |
|
2020 | 2020 |
|
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Customer Experience | CRM |
|
2019 | 2020 |
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Digital Advertising Platform | CRM |
|
2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2009 | 2009 |
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Financial Consolidation and Close | EPM |
|
2009 | 2009 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2017 | 2017 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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