UGI Utilities
460 N Gulph Rd # 100,
King of Prussia, 19406, PA,
United States
King of Prussia, 19406, PA,
United States
1 610-337-1000
Utilities
UGI Utilities Technographics
UGI Utilities Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UGI Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 UGI Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UGI Utilities has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Sun-Net iTOA for Outage Management in 2021, Oracle OBIEE for Analytics and BI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UGI Utilities is running and its propensity to invest more and deepen its relationship with SAP , Sun-Net , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UGI Utilities revenues, which have grown to $1.05 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UGI Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UGI Utilities Tech Stack and Enterprise Applications
UGI Utilities ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, UGI Utilities implemented SAP S/4 HANA as its ERP Financial platform. The deployment was scoped to support the companys core finance, billing and customer care back office functions at the 1,500 employee utility operating in the United States.
The implementation used SAP Fiori as the user experience layer and deployed a SAP HANA Sidecar architecture with SAP SLT for real time replication and data movement. Functional coverage centered on ERP Financial capabilities including general ledger, accounts payable, accounts receivable and integration with industry specific modules, with SAP ISU and CRM linked into the SAP S/4 HANA environment.
Integration architecture combined SAP S/4 HANA with SAP BW for analytics and SAP Business Objects for enterprise reporting, while SAP PO managed application messaging and orchestration. Data integration and quality tooling included SAP BODS and SAP Information Steward to feed BW and reporting layers, and SAP HANA Sidecar was used to isolate analytical workloads from transactional processing.
Governance and operational tooling was governed with SAP Solution Manager 7.2 to manage application lifecycle, transports and monitoring, and SAP EnableNow was adopted for end user training and in application guidance. The overall implementation tied SAP S/4 HANA, SAP Fiori and the surrounding SAP stack into an ERP Financial architecture designed to centralize financial processing, billing integration and enterprise reporting.
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UGI Utilities ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sun-Net | Legacy | Sun-Net iTOA | Outage Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, UGI Utilities upgraded its long-running TOA Classic installation to Sun-Net iTOA to manage interruption and request tracking, logging and reports for its electric operations in Pennsylvania. The deployment implemented Outage Management capabilities to support operations and outage coordination across UGI's North America electric footprint.
The Sun-Net iTOA implementation consolidated core Outage Management functionality including interruption and request tracking, centralized logging, and operational reporting modules. Vendor statements specify the 2021 upgrade migrated more than 10 years of historical outage records into the Sun-Net iTOA environment, preserving event history for analysis and regulatory reporting. Configuration efforts focused on outage lifecycle workflows, dispatch event logging, and standardized report templates aligned to electric operations.
A key integration added during the upgrade was a PJM outage submission interface, enabling electronic transmission of outage data to the regional transmission organization for coordination and compliance. Operational coverage centers on UGI's Pennsylvania electric operations, with Sun-Net iTOA supporting outage coordination between field operations and system control. The implementation aligns the application to conventional Outage Management terminology such as outage lifecycle, dispatch, and restoration tracking.
UGI and the vendor positioned the 2021 upgrade to improve operational efficiency and safety through better data continuity and automated PJM submissions. Governance emphasis included maintaining historical record integrity during migration and standardizing reporting and logging workflows to support operational adoption.
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UGI Utilities Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2012 | 2012 |
In 2012, UGI Utilities implemented Oracle OBIEE to provide enterprise reporting and analytics, positioning Oracle OBIEE within its Analytics and BI stack for operational and financial reporting. The implementation targeted reporting and ad hoc analysis to support Major Accounts, Rates, Revenue Accounting, and Energy Supply functions across the organization.
The rollout combined Oracle OBIEE dashboards and reporting catalogs with Oracle PL/SQL driven data models and queries, and included development and maintenance of custom add on applications that pair with and enhance Gastar, a third party SaaS product from Ensyste. Teams delivered stand alone applications for inter department use using VB6, VB.NET, C#, HTML, XML XSL, and VBA, while authoring ad hoc queries and operational reports directly through Oracle PL/SQL and Oracle OBIEE.
Integrations centered on the Gastar integration with Ensyste and on the Supplier Online Portal which UGI administered as part of the implementation. Technical architecture tied OBIEE reporting layers to backend relational data via PL/SQL based extracts and reporting views, with the custom add on applications layered alongside OBIEE to address departmental workflows and data exchange with Gastar.
Operational governance emphasized application administration, ongoing maintenance, and cross functional support. Staff responsibilities included administering the Supplier Online Portal, troubleshooting and providing day to day assistance across Major Accounts, Rates, Revenue Accounting, and Energy Supply, and evolving OBIEE reports and custom apps to meet changing operational reporting requirements.
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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UGI Utilities Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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UGI Utilities Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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UGI Utilities CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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UGI Utilities EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2009 | 2009 |
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Financial Consolidation and Close | EPM |
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2009 | 2009 |
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UGI Utilities PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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UGI Utilities IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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UGI Utilities CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at UGI Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by UGI Utilities Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UGI Utilities IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UGI Utilities digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD UGI Utilities Technographics
UGI Utilities is a Utilities organization based in United States,
with around 1500 employees and annual revenues of $1.05 billion.
UGI Utilities operates a diverse technology stack with applications such as
SAP S/4 HANA, Sun-Net iTOA and Oracle OBIEE,
covering areas like ERP Financial, Outage Management and Analytics and BI.
UGI Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Sun-Net and Oracle.
UGI Utilities recently adopted applications including
Sun-Net iTOA in 2021, DocuSign eSignature in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UGI Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UGI Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UGI Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.