Union Home Mortgage
8241 Dow Circle West,
Strongsville, 44136, OH,
United States
Strongsville, 44136, OH,
United States
1 877-846-4968
Banking and Financial Services
Union Home Mortgage Technographics
Union Home Mortgage Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Union Home Mortgage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Union Home Mortgage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Union Home Mortgage has purchased the following applications: ICE Mortgage Black Knight MSP for Loan Management in 2022, ICE Mortgage Black Knight Actionable Intelligence Platform for Analytics and BI in 2022, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Union Home Mortgage is running and its propensity to invest more and deepen its relationship with ICE Mortgage Technology , Microsoft , DocuSign or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Union Home Mortgage revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Union Home Mortgage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Union Home Mortgage Tech Stack and Enterprise Applications
Union Home Mortgage ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Union Home Mortgage implemented ICE Mortgage Black Knight MSP as its Loan Management platform to support servicing operations for first mortgages as well as home equity loans and lines of credit. The implementation positions ICE Mortgage Black Knight MSP as a single, end to end servicing system intended to consolidate servicing workflows and support the companys servicing footprint across its branch network.
The deployment included multiple Black Knight modules, notably Servicing Digital for customer self service web and mobile access, the Black Knight Customer Service solution for an integrated agent interface, and a suite of default and loss mitigation tools. Loss Mitigation was configured to support industry standard retention and liquidation workouts, leveraging advanced rules, step by step guidance and validation points to standardize default workflows and reduce manual decisioning.
Union Home Mortgage also adopted Black Knights analytics and reporting capabilities, including the Actionable Intelligence Platform for role based, operational analytics and Black Knight McDash industry reports for delinquency and prepayment trend analysis. Customer Service and Servicing Digital were implemented with a cloud first approach so support representatives have an aligned view of what homeowners see, enabling more productive customer interactions and tighter operational alignment between servicing, customer support and digital channels.
Governance and process adjustments focused on rule driven workflows, validation checkpoints in default processes and integrated servicing to support regulatory needs and operational consistency. The stated objectives for the rollout include enhancing the customer experience, boosting operational efficiencies, managing regulatory requirements and reducing cycle times and operating costs for nonperforming loans, with analytics used to inform portfolio management and strategy development.
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Union Home Mortgage Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight Actionable Intelligence Platform | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Union Home Mortgage implemented the ICE Mortgage Black Knight Actionable Intelligence Platform as part of a broader Black Knight servicing and analytics deployment. The ICE Mortgage Black Knight Actionable Intelligence Platform, categorized as Analytics and BI, was deployed alongside Black Knight MSP, Servicing Digital, Customer Service and Black Knight default solutions to support servicing operations across Union Home Mortgage's more than 150 branches.
The Actionable Intelligence Platform delivers strategic, proactive and actionable analytics to role based users, enabling centralized reporting, portfolio analytics and operational dashboards for servicing teams. Union Home Mortgage is also leveraging Black Knight McDash industry reports for delinquency and prepayment overviews, roll rates and state level mortgage performance data to support benchmarking and portfolio analysis. These analytics components are configured to surface timely insights to the right users for decisioning on retention, liquidation and servicing strategy.
The analytics deployment was implemented with a cloud first orientation for the Servicing Digital and Customer Service components, enabling scalable delivery of customer facing data and self service tools. Support representatives use the Customer Service solution and Servicing Digital in conjunction with the Actionable Intelligence Platform and MSP, creating a unified view of borrower, loan and neighborhood data at the point of contact. The rollout touches servicing operations, contact center teams and default management workflows across UHM's servicing organization.
Governance and process automation include rule driven Loss Mitigation workflows that leverage advanced rules and validation checkpoints to guide users through retention and liquidation processes. Explicit outcomes cited by the company include enhanced customer experience, improved operational efficiencies and support for regulatory requirements, along with reduced default cycle times and lower operating costs for nonperforming loan workflows. The implementation positions Union Home Mortgage to operationalize servicing analytics and reporting within an end to end servicing architecture.
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Union Home Mortgage Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020 Union Home Mortgage deployed Microsoft 365 to establish cloud first collaboration and productivity capabilities. Microsoft 365 is referenced in the company website source and is being used as the primary Collaboration platform across corporate digital channels. The deployment is oriented toward enterprise email, document collaboration, and real time communications to support day to day business workflows.
The implementation leverages standard Microsoft 365 service components, including Exchange Online for mail, SharePoint Online for intranet and shared document libraries, OneDrive for personal file sync, and Microsoft Teams for messaging and meetings. Architecture reflects a tenant based, cloud hosted model that consolidates productivity services and uses Azure Active Directory for centralized identity and access control. Configuration emphasis is on secure file sharing, co authoring, and unified communications functionality typical of Collaboration deployments.
Operational coverage is enterprise wide within the United States, extending Collaboration support to lending operations, servicing, sales, and corporate support functions. Governance controls align with common Microsoft 365 patterns, including conditional access, information protection labeling, data loss prevention and tenant administrative controls to manage external sharing and user lifecycle. Microsoft 365 being surfaced in the public website source indicates integration of the Collaboration platform into web facing properties and corporate digital channels.
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Union Home Mortgage Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Union Home Mortgage CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Union Home Mortgage SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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Union Home Mortgage IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Union Home Mortgage CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Union Home Mortgage
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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Chief Quality Control Officer | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Quality Control Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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CIO, CTO, VP/SVP/ EVP/Head/Director of IT | Director | IT | |
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Senior Vice President, Mortgage Operations | VP | Operations | |
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Mortgage Servicing Officer | Manager | Finance | |
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Loss Mitigation Team Lead | Manager | Finance | |
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Apps Being Evaluated by Union Home Mortgage Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Union Home Mortgage IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Union Home Mortgage digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Union Home Mortgage Technographics
Union Home Mortgage is a Banking and Financial Services organization based in United States,
with around 1500 employees and annual revenues of $350.0 million.
Union Home Mortgage operates a diverse technology stack with applications such as
ICE Mortgage Black Knight MSP, ICE Mortgage Black Knight Actionable Intelligence Platform and Microsoft 365,
covering areas like Loan Management, Analytics and BI and Collaboration.
Union Home Mortgage has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ICE Mortgage Technology and Microsoft.
Union Home Mortgage recently adopted applications including
ICE Mortgage Black Knight MSP in 2022, ICE Mortgage Black Knight Servicing Digital in 2022 and ICE Mortgage Black Knight Loss Mitigation in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Union Home Mortgage’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Union Home Mortgage’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Union Home Mortgage technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.