Sandals & Beaches Resorts
32 Ives Street,
London, SW3 2ND,
United Kingdom
London, SW3 2ND,
United Kingdom
44 20 7581-9895
Professional Services
Sandals & Beaches Resorts Technographics
Sandals & Beaches Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sandals & Beaches Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 44 Sandals & Beaches Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sandals & Beaches Resorts has purchased the following applications: IBS Software iStay CRS for Reservation and Booking Management in 2024, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sandals & Beaches Resorts is running and its propensity to invest more and deepen its relationship with IBS Software Services , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sandals & Beaches Resorts revenues, which have grown to $91.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sandals & Beaches Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sandals & Beaches Resorts Tech Stack and Enterprise Applications
Sandals & Beaches Resorts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| IBS Software Services | Legacy | IBS Software iStay CRS | Reservation and Booking Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Sandals & Beaches Resorts implemented IBS Software iStay CRS in the Reservation and Booking Management category to modernize its technology platform through its worldwide representative Unique Travel Corp. The deployment centers on a cloud-based IBS Software iStay Central Reservation System, positioned to orchestrate bookings across hotel rooms, activities, flights and transportation in a single transaction. This deployment is framed as a modernization initiative that preserves the company’s existing data architecture while introducing a consolidated booking platform.
IBS Software iStay CRS was configured with core modules for revenue management, packaging, call center operations, channel distribution and analytics, and it includes a built-in data lake and robust APIs. The implementation emphasizes support for both agent-assisted and online booking flows, and enables expansion of add-on services attached to reservations. Functional workflows align around centralized reservation orchestration, packaging engines, and call center-assisted booking screens to improve end-to-end booking composition.
Integrations explicitly planned include an IDeaS AI-based revenue planning system, and the platform ships with API connectivity to external distribution channels and analytics consumers as stated by the vendor. The solution’s call center technology and channel distribution capabilities are surfaced as part of the operational integration set, supporting unified booking, packaging and pricing across channels. The cloud-native architecture and data lake are described as enabling analytics-driven decisioning and integration with the broader vendor suite.
Governance and operational rollout emphasize alignment with existing data architecture and agent workflows, with call center teams adopting the new call center capabilities for personalized guest support. The implementation centralizes revenue management and packaging governance within the CRS, and positions API-first integrations as the primary mechanism for connecting downstream systems and distribution partners. Rollout responsibilities and third-party integrators are not specified.
Stated outcomes include enabling guests to book their entire travel experience in one place, expanding add-on services to reservations, and offering more personalized agent-assisted and online bookings, supporting UTC’s objective to maintain a lead in the industry. The deal also follows IBS Software’s acquisition of Above Property Services and is presented as reinforcing IBS Software’s portfolio across CRS, PMS, Revenue Management, Booking Engine, Call Center, Analytics and Distribution.
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Sandals & Beaches Resorts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Sandals & Beaches Resorts implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment covers the UK-based corporate environment and is observable on the company website, indicating organization-wide use for core communications and document collaboration across a 44 employee footprint.
The Google Workspace (Formerly Google G-Suite) implementation follows a cloud-native SaaS architecture, with centralized tenancy under the corporate domain. Functional capabilities in use align with standard Collaboration category workflows, including cloud email, calendaring, file storage and sharing, document and spreadsheet coauthoring, and synchronous meeting and video conferencing services. Administration appears to leverage the platforms admin console for user and group management, quota controls, and identity handling through Google accounts.
Operational scope spans internal communications, marketing content collaboration, and administrative workflows, governed through centralized user provisioning and group-based access controls. Configuration details visible from the site footprint suggest domain-managed email routing and hosted collaboration services rather than on-premises infrastructure. Governance is enacted through platform administrative controls and policy configuration typical for Collaboration deployments, supporting secure access and shared document lifecycle management.
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Collaboration | Collaboration |
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2022 | 2022 |
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Sandals & Beaches Resorts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2018 | 2018 |
In 2018, Sandals & Beaches Resorts deployed Acoustic Analytics formerly known as IBM Tealeaf for Customer Analytics on their public website. The implementation instruments web pages and user sessions to capture clickstream, form interaction, and page level behavior data across the booking funnel. Acoustic Analytics is used to enable session replay, funnel analysis, behavioral segmentation, and heatmap style visibility to surface customer experience friction points.
Configuration focused on web side instrumentation and event tagging, with behavioral segmentation and funnel reporting configured to support digital marketing and customer experience teams. Data workflows route analytics outputs into operational review processes for journey analysis and incident triage, and dashboards are used to prioritize UX and conversion improvements. Governance centered on centralized analytics ownership and recurring funnel review cadences to operationalize insights from Acoustic Analytics for Customer Analytics use cases.
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sandals & Beaches Resorts TRM
Vendor |
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Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Sandals & Beaches Resorts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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Sandals & Beaches Resorts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Sandals & Beaches Resorts CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Sandals & Beaches Resorts
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Apps Being Evaluated by Sandals & Beaches Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sandals & Beaches Resorts IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sandals & Beaches Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Sandals & Beaches Resorts Technographics
Sandals & Beaches Resorts is a Professional Services organization based in United Kingdom,
with around 44 employees and annual revenues of $91.9 million.
Sandals & Beaches Resorts operates a diverse technology stack with applications such as
IBS Software iStay CRS, Google Workspace (Formerly Google G-Suite) and Acoustic Analytics (formerly IBM Tealeaf),
covering areas like Reservation and Booking Management, Collaboration and Customer Analytics.
Sandals & Beaches Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBS Software Services, Google and Acoustic.
Sandals & Beaches Resorts recently adopted applications including
IBS Software iStay CRS in 2024, Slack Connect in 2022 and Hotjar in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sandals & Beaches Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sandals & Beaches Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sandals & Beaches Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.