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Sandals & Beaches Resorts Technographics
Sandals & Beaches Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sandals & Beaches Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 44 Sandals & Beaches Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sandals & Beaches Resorts has purchased the following applications: IBS Software iStay CRS for Reservation and Booking Management in 2024, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020, Acoustic Analytics (formerly IBM Tealeaf) for Customer Analytics in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sandals & Beaches Resorts is running and its propensity to invest more and deepen its relationship with IBS Software Services , Google , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sandals & Beaches Resorts revenues, which have grown to $91.9 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sandals & Beaches Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sandals & Beaches Resorts Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBS Software Services | Legacy | IBS Software iStay CRS | Reservation and Booking Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Sandals & Beaches Resorts implemented IBS Software iStay CRS in the Reservation and Booking Management category to modernize its technology platform through its worldwide representative Unique Travel Corp. The deployment centers on a cloud-based IBS Software iStay Central Reservation System, positioned to orchestrate bookings across hotel rooms, activities, flights and transportation in a single transaction. This deployment is framed as a modernization initiative that preserves the company’s existing data architecture while introducing a consolidated booking platform.
IBS Software iStay CRS was configured with core modules for revenue management, packaging, call center operations, channel distribution and analytics, and it includes a built-in data lake and robust APIs. The implementation emphasizes support for both agent-assisted and online booking flows, and enables expansion of add-on services attached to reservations. Functional workflows align around centralized reservation orchestration, packaging engines, and call center-assisted booking screens to improve end-to-end booking composition.
Integrations explicitly planned include an IDeaS AI-based revenue planning system, and the platform ships with API connectivity to external distribution channels and analytics consumers as stated by the vendor. The solution’s call center technology and channel distribution capabilities are surfaced as part of the operational integration set, supporting unified booking, packaging and pricing across channels. The cloud-native architecture and data lake are described as enabling analytics-driven decisioning and integration with the broader vendor suite.
Governance and operational rollout emphasize alignment with existing data architecture and agent workflows, with call center teams adopting the new call center capabilities for personalized guest support. The implementation centralizes revenue management and packaging governance within the CRS, and positions API-first integrations as the primary mechanism for connecting downstream systems and distribution partners. Rollout responsibilities and third-party integrators are not specified.
Stated outcomes include enabling guests to book their entire travel experience in one place, expanding add-on services to reservations, and offering more personalized agent-assisted and online bookings, supporting UTC’s objective to maintain a lead in the industry. The deal also follows IBS Software’s acquisition of Above Property Services and is presented as reinforcing IBS Software’s portfolio across CRS, PMS, Revenue Management, Booking Engine, Call Center, Analytics and Distribution.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acoustic | Legacy | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | CRM | n/a | 2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2005 | 2005 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2012 | 2012 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Sandals & Beaches Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Sandals & Beaches Resorts Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||