UPS
55 Glenlake Parkway, N.E,
Atlanta, 30328, GA,
United States
Atlanta, 30328, GA,
United States
1 404-828-6000
Transportation
UPS Technographics
UPS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UPS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 490000 UPS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UPS has purchased the following applications: Coupa Invoice for AP Automation in 2021, Workday Absence Management for Absence and Leave Management in 2019, IBM Maximo for Enterprise Asset Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UPS is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , Fides Treasury Services or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UPS revenues, which have grown to $91.07 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UPS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UPS Tech Stack and Enterprise Applications
UPS ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP | n/a | 2021 | 2021 |
In 2021, UPS deployed Coupa Invoice in the AP Automation category to support vendor invoice processing for its Package Operations footprint in New Jersey. The deployment covered Meadowlands, Saddle Brook, Lyndhurst, and Newark, NJ, including two buildings, Gould Ave and Newark Airport. Operational responsibilities tied to the Coupa Invoice deployment included recruit and onboarding coordination for those locations.
Coupa Invoice was used for vendor invoice submission and accounts payable workflow orchestration, with staff explicitly instructed to submit vendor invoices via COUPA. Typical AP Automation capabilities were configured, including invoice capture, workflow routing, validation steps, and exception handling to manage invoice lifecycles and approvals. The implementation emphasized operational capabilities that aligned with accounts payable processing and invoice governance.
The rollout operated alongside HR and talent management activities, with management teams receiving assistance in understanding Workday, and Cornerstone facilitators informed of reporting new hires. Process governance required establishing relationships with local management to ensure transfers, promotions, and terminations were processed correctly and communicated to AP stakeholders. The program identified a change agent role for the North Atlantic District to coordinate local adoption and operational alignment.
Governance workflows centered on vendor invoice submission controls and on ensuring onboarding and personnel status changes were communicated to AP and HR teams. Coupa Invoice, as deployed at UPS, served as the AP Automation application to centralize vendor billing and invoice routing for the specified Package Operations areas.
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ERP Financial | ERP |
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2019 | 2020 |
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Expense Management | ERP |
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2014 | 2014 |
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Payment Processing | ERP |
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2017 | 2018 |
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UPS HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2021 |
In 2019, UPS deployed Workday Absence Management to standardize leave processes across its workforce of 490,000 employees, embedding an Absence and Leave Management capability within the companys Workday environment. The implementation was positioned inside HR and frontline people operations to centralize requests for leave of absence and to formalize absence event tracking across operational sites.
Workday Absence Management was configured to manage standard absence workflows, including employee-initiated leave requests, manager approval routing, absence event types and entitlement tracking, and case-style leave lifecycle management. The deployment leveraged the broader Workday human capital management tenant to maintain consistent person records and eligibility rules, and to provide worker self-service for submitting and monitoring absence requests.
Operational ownership rested with HR, training supervisors and payroll coordination functions, with documented approval roles and supervisor training for on-site teams such as the Hialeah division. The implementation supported related HR activities observed in-site, including onboarding, benefits enrollment guidance and the reconciliation of time entries ahead of weekly payroll batching, aligning absence recording with existing HR and payroll processes.
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Applicant Tracking System | HCM |
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2010 | 2010 |
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Applicant Tracking System | HCM |
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2023 | 2023 |
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BackGround Screening | HCM |
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2018 | 2018 |
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Benefits Administration | HCM |
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2020 | 2020 |
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Benefits Administration | HCM |
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2014 | 2014 |
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Benefits Administration | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2019 | 2021 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Engagement | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2019 | 2019 |
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HR Compliance | HCM |
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2014 | 2014 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Talent Sourcing | HCM |
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2017 | 2017 |
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Talent Sourcing | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2023 | 2024 |
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Workforce Analytics | HCM |
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2015 | 2015 |
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Workforce Scheduling | HCM |
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2023 | 2024 |
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UPS ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, UPS implemented IBM Maximo as its Enterprise Asset Management solution to centralize maintenance management for automated sortation equipment and networked automation equipment running on Linux and Windows. The deployment targeted Building and Systems Engineering operations and provided a single, customized Enterprise Asset Management platform for data entry, work authorization, and contractor invoice processing across multiple facilities in Washington.
IBM Maximo was configured to support core EAM workflows including preventive maintenance scheduling, work order management, inventory control, and parts purchasing. The implementation included customization for data entry and retrieval by maintenance technicians, automation of internal reporting to detect and prevent problems, and procedures for issuing work authorizations and paying contractor invoices within the UPS environment.
The IBM Maximo deployment was integrated with COUPA for requisition and purchasing workflows, enabling purchasing and invoice processing to flow between the EAM and procurement systems. Operational coverage included break fix support, vendor coordination for preventative and corrective maintenance, and support for end users and field technicians who troubleshoot software and hardware on automated sorting equipment.
Governance changes accompanied the rollout, with UPS staff managing preventive maintenance scheduling processes, union labor dispatch, technical repair delegation, and service level agreement adherence for Saturday shift and across operations. Operational procedures and standards were created to ensure compliance with state and federal environmental and damaged hazardous material waste programs, and contingency plans and automated reporting were executed to help maintain quality up time so Operations could meet or exceed the Department Operations Plan.
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Legal Practice Management | ERP Services and Operations |
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2010 | 2010 |
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Real Estate Property Management | ERP Services and Operations |
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2018 | 2018 |
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UPS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2017 |
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Cognitive Computing | AI-Powered Application |
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2016 | 2017 |
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UPS Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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UPS Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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UPS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2013 | 2013 |
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UPS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2017 | 2017 |
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UPS eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Shipping Management | eCommerce |
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2016 | 2016 |
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UPS SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Logistics Management | SCM |
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2019 | 2019 |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Transportation Management | SCM |
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2014 | 2014 |
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Warehouse Management | SCM |
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2014 | 2014 |
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UPS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2016 | 2016 |
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UPS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2023 | 2023 |
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UPS PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2025 | 2025 |
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UPS Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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Procurement | Procurement |
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2014 | 2014 |
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Sourcing | Procurement |
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2014 | 2014 |
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Sourcing | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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UPS SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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UPS TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2010 | 2010 |
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Treasury Management | TRM |
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2018 | 2018 |
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UPS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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UPS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2019 | 2019 |
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Servers, Storage and Networking | IaaS |
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2000 | 2000 |
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UPS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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UPS Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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HRO (HR Outsourcing) | Professional Services |
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2014 | 2014 |
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PEO (Professional Employer Organization) | Professional Services |
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2016 | 2017 |
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IT Decision Makers and Key Stakeholders at UPS
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by UPS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UPS IT executives and key decision makers. This section highlights UPS's latest recorded technology evaluations, including UPS WorldShip for Logistics Management on 2026-01-23, SAP SuccessFactors Employee Central for Core HR on 2025-12-18, and Zuora Billing for Subscription and Recurring Billing on 2025-12-17. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UPS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD UPS Technographics
UPS is a Transportation organization based in United States,
with around 490000 employees and annual revenues of $91.07 billion.
UPS operates a diverse technology stack with applications such as
Coupa Invoice, Workday Absence Management and IBM Maximo,
covering areas like AP Automation, Absence and Leave Management and Enterprise Asset Management.
UPS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Workday and IBM.
UPS recently adopted applications including
Planview PPM Pro in 2025, Fountain Hiring Software in 2023 and Workday Recruiting in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UPS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UPS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UPS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.