UNIVERSITI TELEKOM SDN BHD
Jalan Multimedia, Cyberjaya Selangor,
Cyberjaya, x, 63100,
Malaysia
Cyberjaya, x, 63100,
Malaysia
60 1-300-80-0668
Education
UNIVERSITI TELEKOM SDN BHD Technographics
UNIVERSITI TELEKOM SDN BHD Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UNIVERSITI TELEKOM SDN BHD and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 UNIVERSITI TELEKOM SDN BHD employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UNIVERSITI TELEKOM SDN BHD has purchased the following applications: APPIC SOLUTIONS Elvis Education ERP for Education ERP in 2023, LiveChat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UNIVERSITI TELEKOM SDN BHD is running and its propensity to invest more and deepen its relationship with APPIC SOLUTIONS , LiveChat, Inc. , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UNIVERSITI TELEKOM SDN BHD revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UNIVERSITI TELEKOM SDN BHD intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UNIVERSITI TELEKOM SDN BHD Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| APPIC SOLUTIONS | Legacy | APPIC SOLUTIONS Elvis Education ERP | Education ERP | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, UNIVERSITI TELEKOM SDN BHD implemented APPIC SOLUTIONS Elvis Education ERP, Apps Category . The deployment targeted streamlining admissions, document verification and CRM and marketing automation to support processing of large applicant volumes in Malaysia.
The implementation used the Elvis Education ERP modules Admissions/CRM and Student Management, with configuration of application intake workflows, document verification queues and CRM based candidate nurturing. Standard functional capabilities were applied to automate verification steps and orchestrate student record creation, consistent with education ERP operational workflows.
Operational scope encompassed the university admissions office, document verification teams and marketing units managing applicant engagement across Malaysia, processing large candidate cohorts. No specific external system integrations were provided in the implementation notes, the focus remained on centralizing admissions and student management functions within APPIC SOLUTIONS Elvis Education ERP.
Governance and rollout emphasized admissions process consolidation and workflow automation, using APPIC SOLUTIONS Elvis Education ERP to reduce manual verification effort. The project delivered faster application verification reported at approximately 5x and supported conversion of over 20,000 candidates while improving overall admissions efficiency.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, UNIVERSITI TELEKOM SDN BHD deployed LiveChat on its public website. The LiveChat deployment is classified in the Chatbots and Conversational AI category and provides a web-based conversational layer across the university’s online properties. Implementation centered on embedding the LiveChat web widget into key portal and informational pages to capture student and visitor inquiries in real time.
Configuration emphasized typical LiveChat capabilities including real-time messaging, visitor tracking, canned responses, chat transcripts, and automated routing to available agents. The implementation used chat routing rules and standardized response libraries to handle frequent student queries and to escalate conversations from automated replies to human agents where needed. Session logging and transcript capture were configured to support follow-up and internal recordkeeping.
Operational coverage targeted student-facing functions such as admissions inquiries, IT support touchpoints, and general student services, with the chat widget available on primary public pages. Management leveraged the LiveChat agent dashboard and queueing to centralize response handling and assign chats to departmental teams. No specific back-end system integrations were disclosed, deployments were integrated into existing web support workflows and transcript retention practices.
Governance focused on centralized chat administration, defined agent roles, shift scheduling, and templated responses to standardize interactions across departments. LiveChat serves as the university’s primary web conversational interface under the Chatbots and Conversational AI category for student engagement on the site.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Universiti Telekom Sdn Bhd implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The implementation provided cloud email, calendaring, file storage, document collaboration, and conferencing capabilities for an institution with approximately 1500 employees operating in Malaysia, and the deployment is observable on the university website indicating tenant level configuration for institutional services.
Google Workspace (Formerly Google G-Suite) was configured to include Gmail, Google Calendar, Google Drive with shared drives, Docs, Sheets, Slides, Google Meet, and administrative controls through the Google Admin console. Configuration emphasis included domain provisioning, group based access controls, storage and sharing policies, retention settings, and real time coauthoring workflows that map to standard Collaboration category functionality.
Operational governance was centralized under the university IT organization with user and group provisioning, role based access management, and policy enforcement via the Google Admin console. The implementation supported collaboration across faculty and administrative departments, aligning core academic and business functions with cloud native productivity and communication tooling.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Advertising Platform | CRM |
|
2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at UNIVERSITI TELEKOM SDN BHD
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by UNIVERSITI TELEKOM SDN BHD Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UNIVERSITI TELEKOM SDN BHD IT executives and key decision makers. This section highlights UNIVERSITI TELEKOM SDN BHD's latest recorded technology evaluations, including Freshservice for IT Service Management on 2026-02-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UNIVERSITI TELEKOM SDN BHD digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD UNIVERSITI TELEKOM SDN BHD Technographics
UNIVERSITI TELEKOM SDN BHD is a Education organization based in Malaysia,
with around 1500 employees and annual revenues of $700.0 million.
UNIVERSITI TELEKOM SDN BHD operates a diverse technology stack with applications such as
APPIC SOLUTIONS Elvis Education ERP, LiveChat and Google Workspace (Formerly Google G-Suite),
covering areas like Education ERP, Chatbots and Conversational AI and Collaboration.
UNIVERSITI TELEKOM SDN BHD has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as APPIC SOLUTIONS, LiveChat, Inc. and Google.
UNIVERSITI TELEKOM SDN BHD recently adopted applications including
APPIC SOLUTIONS Elvis Education ERP in 2023, LiveChat in 2021 and Google Identity Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UNIVERSITI TELEKOM SDN BHD’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UNIVERSITI TELEKOM SDN BHD’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UNIVERSITI TELEKOM SDN BHD technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.