University of Tennessee, Knoxville
1609 Melrose Avenue,
Knoxville, 37996, TN,
United States
Knoxville, 37996, TN,
United States
1 865-974-1000
Education
University of Tennessee, Knoxville Technographics
University of Tennessee, Knoxville Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by University of Tennessee, Knoxville and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 University of Tennessee, Knoxville employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that University of Tennessee, Knoxville has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2010, Anthology Encompass for Alumni Management in 2021, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems University of Tennessee, Knoxville is running and its propensity to invest more and deepen its relationship with UKG , Anthology , Ruby or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing University of Tennessee, Knoxville revenues, which have grown to $1.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University of Tennessee, Knoxville intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
University of Tennessee, Knoxville Tech Stack and Enterprise Applications
University of Tennessee, Knoxville HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2010 | 2010 |
In 2010 the University of Tennessee, Knoxville implemented UKG Workforce Central (ex Kronos Workforce Central) to address campus Workforce Management requirements. The deployment is published through the university-facing Kronos Navigator URL, indicating a hosted UKG Workforce Central instance used for employee access and administrative workflows.
The implementation centers on UKG Workforce Central (ex Kronos Workforce Central) and delivers core Workforce Management capabilities typical of the platform, including time and attendance, employee scheduling, absence management, and labor tracking. Configuration emphasis appears aligned to centralized shift scheduling and time capture for hourly and salaried staff, leveraging the Navigator application for self-service and manager workflows.
Operational coverage targets campus administrative and operational personnel, providing a single system of record for routine workforce processes and manager approvals across university departments. The deployment is surfaced on the university website via the Kronos Navigator link, which serves as the primary access point for employees and supervisors interacting with UKG Workforce Central, and supports HR and payroll adjacent operational processes through the platform's workforce management functionality.
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University of Tennessee, Knoxville ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Anthology | Legacy | Anthology Encompass | Alumni Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 University of Tennessee, Knoxville deployed Anthology Encompass as its Alumni Management platform. Anthology Encompass is implemented on the university alumni website and serves as the primary system for alumni engagement and constituent relationship workflows.
The Anthology Encompass implementation centers on standard Alumni Management capabilities, including a unified constituent database, event and reunion management, giving and pledge tracking, and targeted communications automation. Configuration emphasizes web‑facing forms and profile pages to capture engagement data directly from the alumni site while maintaining centralized records in Anthology Encompass.
Operational coverage includes Alumni Relations and Advancement functions responsible for outreach, event operations, and donor stewardship across the University of Tennessee, Knoxville. The deployment integrates web-based registration and profile capture into the Anthology Encompass record model, enabling reconciled contact and engagement histories for advancement staff.
Governance for the Anthology Encompass rollout focuses on role based access controls, data stewardship workflows for constituent records, and standardized processes for event approvals and gift entry. University administrators instrumented operational procedures to align Alumni Management processes with advancement reporting and constituent outreach practices.
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University of Tennessee, Knoxville AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, University of Tennessee, Knoxville deployed Ruby Live Chat on its alumni web presence at https://www.alumni.utk.edu. Ruby Live Chat functions as a Chatbots and Conversational AI layer delivering a web-embedded live chat widget and asynchronous messaging to handle inbound inquiries on the alumni portal. The deployment follows a widget-based architecture with configurable chat routing, canned response scripts, session handoff to live agents, and visitor intent capture consistent with Chatbots and Conversational AI implementations.
Functional capabilities implemented include real-time chat, automated message scripting, conversational routing, and lead capture forms to record contact intent for alumni relations and engagement workflows. Operational scope is focused on the alumni site and associated online engagement channels, aligning the tool to alumni communications, event inquiries, and donor engagement touchpoints. University of Tennessee, Knoxville Ruby Live Chat Chatbots and Conversational AI supports alumni relations and online engagement.
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University of Tennessee, Knoxville Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
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University of Tennessee, Knoxville IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at University of Tennessee, Knoxville
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Director Human Resources | Director | HR | |
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CIO | CXO | Finance | |
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Vice Chancellor for Human Resources | VP | HR | |
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Senior Vice Chancellor for Finance and Administration | VP | Finance | |
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Director of Records & Employees Planning | Director | HR | |
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Director Human Resources Compensation | Director | HR | |
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Apps Being Evaluated by University of Tennessee, Knoxville Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from University of Tennessee, Knoxville IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the University of Tennessee, Knoxville digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD University of Tennessee, Knoxville Technographics
University of Tennessee, Knoxville is a Education organization based in United States,
with around 12000 employees and annual revenues of $1.70 billion.
University of Tennessee, Knoxville operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Anthology Encompass and Ruby Live Chat,
covering areas like Workforce Management, Alumni Management and Chatbots and Conversational AI.
University of Tennessee, Knoxville has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Anthology and Ruby.
University of Tennessee, Knoxville recently adopted applications including
Anthology Encompass in 2021, Ruby Live Chat in 2021 and Telerik Sitefinity CMS in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of University of Tennessee, Knoxville’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates University of Tennessee, Knoxville’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete University of Tennessee, Knoxville technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.