US Department of Commerce
1401 Constitution Ave NW,
Washington, 20230, DC,
United States
Washington, 20230, DC,
United States
1 202-482-2000
Government
US Department of Commerce Technographics
US Department of Commerce Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by US Department of Commerce and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 47000 US Department of Commerce employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that US Department of Commerce has purchased the following applications: ServiceNow HR for HR Service Delivery in 2014, Microsoft 365 for Collaboration in 2017, Granicus govDelivery for Citizen Engagement in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems US Department of Commerce is running and its propensity to invest more and deepen its relationship with ServiceNow , UKG , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing US Department of Commerce revenues, which have grown to $11.58 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for US Department of Commerce intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
US Department of Commerce Tech Stack and Enterprise Applications
US Department of Commerce HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow HR | HR Service Delivery | HCM | n/a | 2014 | 2014 |
In 2014, the US Department of Commerce implemented ServiceNow HR to provide HR Service Delivery across its Enterprise Services organization. The deployment targeted Department of Commerce headquarters bureaus and customer bureaus, aligning a centralized shared services model with a unified HR platform for employees, managers, and HR professionals.
ServiceNow HR was configured to support core HR transactional capabilities including Personnel Action Requests, Payroll Processing, Benefits Enrollment, Recruitment and Hiring, Time and Attendance, and HR records management. The implementation emphasized end-to-end recruitment and classification workflows and a consolidated case and service catalog approach consistent with the HR Service Delivery category.
The ServiceNow HR implementation was provisioned as part of the Department’s broader ServiceNow platform and operated alongside existing HR tools maintained by IT such as WebTA, HRConnect, and the Commerce Learning Center. Operational coverage extended to the Department’s Enterprise Services customers, with applications servicing over 22,000 Department employees and integrating platform service delivery with managed printing and other enabling technologies overseen by IT.
Governance for ServiceNow HR was anchored in Enterprise Services’ shared-service operating model, with HR transactional services managed by Enterprise Services and technical service delivery led by the Enterprise Services IT organization. Leadership oversight included Enterprise Services HR and IT directors, and the platform was positioned to centralize personnel action processing, payroll and benefits workflows, and time and attendance support across Department bureaus.
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Time and Attendance | HCM |
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2023 | 2023 |
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US Department of Commerce Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, the US Department of Commerce implemented Microsoft 365 to support Collaboration across the agency. Microsoft 365 serves as the primary Collaboration platform for enterprise email, document collaboration, intranet content, and real-time communications. The implementation addresses agency-wide collaboration needs for a federal organization with approximately 47,000 employees.
Functionally the Microsoft 365 deployment aligns with standard Collaboration capabilities, including Exchange Online for messaging, SharePoint Online for intranet and document management, Microsoft Teams for meetings and chat, and OneDrive for personal file sync. Configuration work focused on tenant provisioning, identity and access management, role-based access controls, and content lifecycle policies to govern departmental collaboration and document flows.
Governance and workflow changes emphasized centralized policy enforcement, content classification, and tenant administration to support cross-departmental collaboration and compliance requirements. The Department is using Microsoft 365 on its public website, reflecting public-facing content or embedded services delivered through the platform. The US Department of Commerce Microsoft 365 Collaboration deployment supports enterprise communication, document workflows, and team collaboration across the agency.
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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US Department of Commerce CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Granicus | Legacy | Granicus govDelivery | Citizen Engagement | CRM | n/a | 2016 | 2016 |
In 2016, the US Department of Commerce deployed Granicus govDelivery on its website. The deployment positions Granicus govDelivery as the agency's Citizen Engagement platform to manage subscriber notifications, public outreach, and targeted communications for external audiences.
The implementation leverages core email notification and subscription management capabilities typical of the Citizen Engagement category, including embedded subscription widgets on site pages, templated message publishing, and targeted distribution lists. Granicus govDelivery was configured to support editorial publishing workflows and managed subscriber segments, aligning message categories to audience preferences and enabling scheduled and on-demand notification campaigns.
The technical architecture follows a hosted SaaS delivery model, with the govDelivery service integrated into the Commerce website front end via embedded subscription forms and publishing interfaces. Operational ownership is with communications and public affairs teams across the agency, with governance centered on editorial approval processes, list management policies, and consent and subscription policy enforcement to maintain consistent public engagement practices.
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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US Department of Commerce ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2014 | 2014 |
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US Department of Commerce IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2007 | 2007 |
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Database Management | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2019 | 2020 |
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US Department of Commerce CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at US Department of Commerce
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by US Department of Commerce Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from US Department of Commerce IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the US Department of Commerce digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD US Department of Commerce Technographics
US Department of Commerce is a Government organization based in United States,
with around 47000 employees and annual revenues of $11.58 billion.
US Department of Commerce operates a diverse technology stack with applications such as
ServiceNow HR, Microsoft 365 and Granicus govDelivery,
covering areas like HR Service Delivery, Collaboration and Citizen Engagement .
US Department of Commerce has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, Microsoft and Granicus.
US Department of Commerce recently adopted applications including
UKG GovTA in 2023, Microsoft Azure Cloud Services in 2021 and Oracle Autonomous Database in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of US Department of Commerce’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates US Department of Commerce’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete US Department of Commerce technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.