Uship Technographics
Uship Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Uship and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Uship employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Uship has purchased the following applications: WordPress for Web Content Management in 2013, Helpspot for Customer Support in 2013, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Uship is running and its propensity to invest more and deepen its relationship with Automattic , Helpspot , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Uship revenues, which have grown to $48.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Uship intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Uship Tech Stack and Enterprise Applications
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2013 | 2013 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Helpspot | Legacy | Helpspot | Customer Support | CRM | n/a | 2013 | 2013 |
In 2013, uShip implemented Helpspot as its helpdesk application. Helpspot is a Customer Support application that uShip integrated alongside a SugarCRM implementation to centralize customer support and onboarding workflows for its online transport marketplace in the United States.
The Helpspot deployment focused on core helpdesk capabilities, including ticketing and workflow automation to manage inbound customer inquiries and to formalize onboarding task flows. Configuration emphasized shared customer records, routing rules, and case assignment logic to coordinate ownership between sales and support teams.
Integration with SugarCRM unified customer data and supported sales to support handoffs, enabling centralized visibility across support and onboarding processes. The rollout targeted support and sales team workflows across uShip's United States operations, with governance centered on centralized case ownership and standardized onboarding procedures. The project was cited as delivering roughly 20% gains in key sales and support team functions.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Uship
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Uship Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||